5 My experience was great honestly because of Matthew.
Hands down he's the best service department persona I've ever encountered
Hands down he's the best service department persona I've ever encountered
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by alfonsohilliard21
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Apr 29, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Knowledgeable, fast, and courteous.
Diagnosed my issue and had it fixed quickly. Completely satisfied with my first visit for service
Diagnosed my issue and had it fixed quickly. Completely satisfied with my first visit for service
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by SUPERMER01
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Apr 28, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Everything was great and we were out of there in a timely
fashion Great service
fashion Great service
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by cmadam
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Apr 28, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
Matthew and staff were very nice.
I have been coming to this dealership for years
I have been coming to this dealership for years
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by sandcastle746
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matt Chevier
Apr 23, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
Friendly staff and quick service-clean environment.
Very seamless process and the people were very kind.
Very seamless process and the people were very kind.
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by sara.mahoney66
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matt Chevier, Alexandra S.
Apr 20, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
The appt was easy to make.
Had a video with explanation of the damage. quick, efficient, friendly
Had a video with explanation of the damage. quick, efficient, friendly
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by tulnags
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
They are very responsive to your needs.
I am very pleased with their service. They are good.
I am very pleased with their service. They are good.
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by HOLCOMB14626
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matt Chevier, Alexandra S.
Apr 17, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
Matthew kept me informed of everything with my service,
so there were no surprises at the end. The service time took a bit longer than I was expecting, but when I got hungry, Matthew bought me lunch while
so there were no surprises at the end. The service time took a bit longer than I was expecting, but when I got hungry, Matthew bought me lunch while I waited. World class service!
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by MGJOANNIDES
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Apr 16, 2026 -
Vision Hyundai Henrietta Rochester responded
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!
Waste of my time claimed their New York State inspection
services were 'down' immediately after I declined extra services.
services were 'down' immediately after I declined extra services.
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by GRANT.DEJAH
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Apr 15, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for bringing this to our attention, Grant. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.
Apr 15, 2026 -
GRANT.DEJAH responded
I had no issues prior to this with Vision Hyundai they had been very accommodating . Even with my email that I had on file it was updated without my permission to an @example.com when it had never been that before. I’m assuming so I didn’t get the after visit recap.
Service department never answers the phone.
When leaving a message no one returns calls either.
When leaving a message no one returns calls either.
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by Avis Car Rental
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matt Chevier, Alexandra S.
Apr 14, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for bringing this to our attention, Ryan. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.
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7 yrs, 1 mo
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