I was In and out.
.. love the service and customer service at this place thank yall !!!
.. love the service and customer service at this place thank yall !!!
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by ALEEMHALL7
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Apr 08, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
Always great customer service!
Hyundai Henrietta always has great customer service! The guys in the shop are always so welcoming and pleasant to work with. They answer any question
Hyundai Henrietta always has great customer service! The guys in the shop are always so welcoming and pleasant to work with. They answer any questions I may have and address all and any concerns. Thank you!
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by Bmarrianna
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Apr 08, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
This was by far the worst experience I've ever endured
when dealing with my car. They had my vehicle for 3 months!!!! I'd like to speak with someone regarding my experience with this company
when dealing with my car. They had my vehicle for 3 months!!!! I'd like to speak with someone regarding my experience with this company
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by msdeyanita
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Apr 06, 2026 -
Vision Hyundai Henrietta Rochester responded
In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.
They was very respectful and helpful They was very
curious about what you needed done with the car
curious about what you needed done with the car
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by TONYROSS1983.TR
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Apr 06, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
Hard to make an appointment or contact service person but
service personel are excellant and service was very good
service personel are excellant and service was very good
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by theprintshop
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Apr 06, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
The service is very good.
The people are very patient and kind. I will let others know are your service. Thanks again.
The people are very patient and kind. I will let others know are your service. Thanks again.
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by BRENDABAKER20
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matt Chevier
Apr 02, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
In for white paint recall on my palisade.
They also took care of all other active recalls, detailed interior, and gave me the 3rd row loaner that I needed for two weeks. All free of charge. I
They also took care of all other active recalls, detailed interior, and gave me the 3rd row loaner that I needed for two weeks. All free of charge. I couldn't ask for more. Hopefully the paint will hold up this time, and hopefully I won't have to go in again for the hood requiring repaint. But that wouldn't be fault of this dealer.
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by KEVINJOHNSON3216
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Apr 02, 2026 -
Vision Hyundai Henrietta Rochester responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
I had a very good, quite satisfying experience at Vision
Hyundai Henrietta yesterday March 31st.
Hyundai Henrietta yesterday March 31st.
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by SFRIES1
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2026 -
Vision Hyundai Henrietta Rochester responded
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
Matt kept me informed as to the status of my repair.
His knowledge and insights allowed me to feel relaxed about what was happening throughout the service on my car. I was pleased to have a loaner, as w
His knowledge and insights allowed me to feel relaxed about what was happening throughout the service on my car. I was pleased to have a loaner, as well! Thanks, Matt!
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by Anne
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
I was tricked into coming in by their AI system telling
me & confirming with me that I had a recall, which had been taken care of long ago already. I do not live close by. I scheduled an oil change for sam
me & confirming with me that I had a recall, which had been taken care of long ago already. I do not live close by. I scheduled an oil change for same time since I was going to be in there anyway. I was told it would take about an hour, 50 minutes in, my car had not been moved from where I parked it.
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by ImpeachTrump
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2026 -
Vision Hyundai Henrietta Rochester responded
"ImpeachTrump" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.