Matthew was great!
Answered questions, helped me navigate the warranty process. Helpful, professional, kept me in loop.
Answered questions, helped me navigate the warranty process. Helpful, professional, kept me in loop.
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by jax0204
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Mar 18, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Matthew Melino communicated very well with us and took
our needs into consideration. He was able to secure a loaner car for us while repairs were happening. This was greatly appreciated. We have worked
our needs into consideration. He was able to secure a loaner car for us while repairs were happening. This was greatly appreciated. We have worked with Matthew over the past few years . Our experiences have been positive and efficient. It’s a pleasure to do business with him.
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by JMAGIERA
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
we have dealt with Vision for well over 15 years we must
be happy with this organization.
be happy with this organization.
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by MARYBOVENZI
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2026 -
Vision Hyundai Henrietta Rochester responded
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!
Love the remodel, a nice comfortabke space to wait!
Matt was great as always, everything was explained well, and great service
Matt was great as always, everything was explained well, and great service
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by DANIELLEM
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
Friendly and helpful.
Good explanations. Great customer waiting area with coffee and water Done. Enough
Good explanations. Great customer waiting area with coffee and water Done. Enough
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by smith.robin.e
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Mar 12, 2026 -
Vision Hyundai Henrietta Rochester responded
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
Very nice.
I'm not fond of all these questions. Nice waiting area. Waiting was too long. But I'll be back.
I'm not fond of all these questions. Nice waiting area. Waiting was too long. But I'll be back.
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by DOUGLASBLUEJR
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Mar 11, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for taking the time to provide us with this feedback.
The renovated service area is brute and clean and
inviting. The parking area for pick up is way too small . I had to get help getting my car out of a tight spot so I could leave.
inviting. The parking area for pick up is way too small . I had to get help getting my car out of a tight spot so I could leave.
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by BARBW2806
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matt Chevier
Mar 09, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
They were kind and explained what was needed on my car
They also let me know how long I had to wait
They also let me know how long I had to wait
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by GARYGREEN34
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Mar 09, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Called to schedule maintenance appointment and have
charge port issue addressed. Matthew ordered part for this and will call when it's in. This is a reported issue with several Ioniq 5 owners
charge port issue addressed. Matthew ordered part for this and will call when it's in. This is a reported issue with several Ioniq 5 owners
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by PKDETTMAN
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Mar 09, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Everyone was kind!
Everyone was kind and timely and it was a great experience Everyone was kind and timely and it was a great experience I loved the video after the ser
Everyone was kind and timely and it was a great experience Everyone was kind and timely and it was a great experience I loved the video after the service was finished
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by taytay3193
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Mar 09, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!