Matthew Melino | Page 8

Very helpful. I hit a pothole and my car was making awful sounds. I took it in to the service department with no appointment and they took care of it immediately I hit a pothole and my car was making awful sounds. I took it in to the service department with no appointment and they took care of it immediately. More

by JUDITHLROBSON Verified Customer Verified Customer

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Dealer perform oil change fast and I want to thank the dealer for the level of service. The dealer says that it is normal for the level of oil to raise above the “Full Mark” of the dipstick plastic in dealer for the level of service. The dealer says that it is normal for the level of oil to raise above the “Full Mark” of the dipstick plastic indicator and that they believe there is no gas in the oil. I sincerely respect and understand the dealer opinion. In my opinion the oil dilution problem persists. As per the Hyundai Owners Manual Page 9-19 the oil level should be between F (Full) and L (Low) Marks. I clearly understand that a little of oil over the Full Mark is considered normal for a Hybrid engine. However, I have observed that the oil level around 1K to 1.5K miles raise almost near the end of the dipstick plastic indicator. The plastic end of the indicator which is about 5/8” above the “Full Level Mark”. A little amount of oil above the “Full Mark” is considered normal, however almost of 1/8” at the end of the dipstick plastic indicator after 1 or 1.5K miles could be a red-flag. Car economy since day of purchase has been 27 sometimes 28 miles per gallon never 35 city or highway. After buying 9 Hyundai cars during the past 11 years this is the first time I’m considering to trade my car for another brand not because of the service provided but for the annoyances observed about my hybrid engine. I haven’t seen yet the advantage of the Hyundai Hybrid power train in my car. Weird banging noise when starting the engine cold, loud noise when idling and the heater turns on and very poor fuel economy. Perhaps the gasoline is evaporating or something else is making the engine oil level to raise above specifications and without triggering an ECM Error which is very difficult to diagnose. It could be a mechanical or a design problem of my hybrid power train. Sincerity: JR (Retiree Mechanical Engineer with vast experience in the automotive industry. More

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He was super helpful! ! Matt was great. I called in a little bit of a panic and he got me in and took care of my issue immediately. He was awesome ! Matt was great. I called in a little bit of a panic and he got me in and took care of my issue immediately. He was awesome More

by JULIABBRIGGS Verified Customer Verified Customer

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The staff were fine, but I resent being ripped off by a company that charges almost $600 for replacing a 12 volt battery. The battery is only available at dealerships at that inflated price. I like my ca company that charges almost $600 for replacing a 12 volt battery. The battery is only available at dealerships at that inflated price. I like my car, but I will not purchase another car from a company with practices like that. More

by Unhappyowner Verified Customer Verified Customer

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Excellent. Everyone there was amazing and so kind. 10/10 recommend to anyone buying a new car from here! Everyone there was amazing and so kind. 10/10 recommend to anyone buying a new car from here! More

by AMBEESALWAY Verified Customer Verified Customer

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They were prompt helpful and courteous. The main line that pretends they make an appt when they didn't, is the only problem. The dealership personnel are great. The main line that pretends they make an appt when they didn't, is the only problem. The dealership personnel are great. More

by Shae0151 Verified Customer Verified Customer

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Great service! Love my Tucson. I can always count on Matt Melino for any service questions/concerns. Love my Tucson. I can always count on Matt Melino for any service questions/concerns. More

by SATHOMAS52 Verified Customer Verified Customer

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Everything great. Thank you for your time. Place is brand new and service is great Thank you for your time. Place is brand new and service is great More

by MARKWYLIE512 Verified Customer Verified Customer

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Fast service, communicated when work was completed in a timely manner. Reasonably priced. Will do business with again. timely manner. Reasonably priced. Will do business with again. More

by jtm1876 Verified Customer Verified Customer

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I have raved about the service department at this dealership for years to friends & colleagues. I have also had fantastic experiences with the sales teams. This will be the 6th vehicle I've purchased dealership for years to friends & colleagues. I have also had fantastic experiences with the sales teams. This will be the 6th vehicle I've purchased from Vision Hyundai Henrietta over the past 20 years! More

by ERIC_DELLERBA Verified Customer Verified Customer

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