Matthew Mills | Page 5

It was a pleasure working with Matt Mills on our ordered Maverick that we waited almost two years to arrive. He notified us of updates as they were available and he called us prior to it arriving at Montros Maverick that we waited almost two years to arrive. He notified us of updates as they were available and he called us prior to it arriving at Montrose Ford. Thanks for all your help, Matt. More

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My Service guy Andre,, he was the best. I had special instructions for service on my Mustang, all perfect! Also Matt my sales guy set all this up and scheduled the service. He’s always bee I had special instructions for service on my Mustang, all perfect! Also Matt my sales guy set all this up and scheduled the service. He’s always been very helpful. Also Dan in parts, I ordered touch up paint and said it would be in the next day. As I was leaving after service was completed, Dan called me and asked if I was still at the dealer, he said paint just came in! Can’t beat that service. Thanks! Steve More

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Spencer C set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Spencer was responsive, extremely knowledgeable, not only about the vehicle customer experience. From the moment I reached out with a brief inquiry, Spencer was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Montrose Ford attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Smooth transaction and very helpful staff made my second car buying experience from Ford easy. Thanks again for the great help! More

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Mr. Mills was fantastic through the whole process...felt no pressure to buy and would recommend. no pressure to buy and would recommend. More

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Matt and Dan made the process of purchasing a new Expedition Max smooth and easy! Expedition Max smooth and easy! More

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Don't buy anything from this place. Unless you want a broken car that wont get fixed! broken car that wont get fixed! More

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Montrose Ford highly recommended Because of Matt Mills Montrose Ford highly recommended Because of Matt Mills and the finance department. Purchase of my Ford Fusion was pleasant, friendly and efficient. Montrose Ford highly recommended Because of Matt Mills and the finance department. Purchase of my Ford Fusion was pleasant, friendly and efficient. Would highly recommend!!! More

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Montrose Ford was a great place to purchase our F150. Our salesman Matt Mills made everything easy. He was very friendly and helpful. The few times I’ve called him with questions he picks right up, even Our salesman Matt Mills made everything easy. He was very friendly and helpful. The few times I’ve called him with questions he picks right up, even on his day off! More

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April 2020 bought a New Ford Ranger, Options on my truck were not clear and i felt the sales team hid important information. when i called Sales Manager to discuss was patronized and told to buy what i nee were not clear and i felt the sales team hid important information. when i called Sales Manager to discuss was patronized and told to buy what i need at best buy, that he saved me money. Immature atmosphere. Very disappointing for a women to be treated in a way i was treated by all at this dealer. I advise all to not trust this dealership. More

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They sold me a totaled truck!!February 2019, they sold They sold me a totaled truck!! February 2019, they sold me a truck that was at a retail price with a clean title, I was not informed of any red fla They sold me a totaled truck!! February 2019, they sold me a truck that was at a retail price with a clean title, I was not informed of any red flags or damage history, (Wouldn’t of considered buying the truck If I seen the history.) Come to find out the truck was rolled, and totaled out, then sold at a auto recycler for parts, out of state back in 2010. The state it was repaired in, then inspected the truck and issued a clean title in Missouri. Found out about history due to trying to trade the truck. Keep in mind the truck books for my payoff in fair condition. so I attempt to trade the truck. They inform me the history I stated above about the truck and offered a fraction of the fair trade in. That Does not sound like the Montrose promise. now I’ve been trying to get documentation that was made aware of accident history. Went to the dealership Saturday 3/14, salesman kept beating around the bush on acquiring paper work I wanted copy’s of. Today 3/16, got a call from the manager but was unable to answer the phone due to work. Called back on my lunch break but had to leave a message because the manager was on lunch 10 minutes till 1pm. Did not receive a call back by the time I got off work. So I go down to the store when I get off work to see what could be done. As I walk in I was not greeted when I walked into the show room. Had to approach the same salesman I dealt with on 3/14/20. Was informed it would take 3-5 days to get said documents. 3/20/20 told they are short staffed and couldn’t get the paper work. Now I feel like I’m not getting anywhere. Won’t offer fair trade in value on their “clean title” truck. What a promise you have gave montrose ford of Akron. Currently waiting for this issue to be resolved 3/30 manager called me back, now waiting to see what can be down about this situation. More

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