Matthew Mills | Page 6

April 2020 bought a New Ford Ranger, Options on my truck were not clear and i felt the sales team hid important information. when i called Sales Manager to discuss was patronized and told to buy what i nee were not clear and i felt the sales team hid important information. when i called Sales Manager to discuss was patronized and told to buy what i need at best buy, that he saved me money. Immature atmosphere. Very disappointing for a women to be treated in a way i was treated by all at this dealer. I advise all to not trust this dealership. More

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They sold me a totaled truck!!February 2019, they sold They sold me a totaled truck!! February 2019, they sold me a truck that was at a retail price with a clean title, I was not informed of any red fla They sold me a totaled truck!! February 2019, they sold me a truck that was at a retail price with a clean title, I was not informed of any red flags or damage history, (Wouldn’t of considered buying the truck If I seen the history.) Come to find out the truck was rolled, and totaled out, then sold at a auto recycler for parts, out of state back in 2010. The state it was repaired in, then inspected the truck and issued a clean title in Missouri. Found out about history due to trying to trade the truck. Keep in mind the truck books for my payoff in fair condition. so I attempt to trade the truck. They inform me the history I stated above about the truck and offered a fraction of the fair trade in. That Does not sound like the Montrose promise. now I’ve been trying to get documentation that was made aware of accident history. Went to the dealership Saturday 3/14, salesman kept beating around the bush on acquiring paper work I wanted copy’s of. Today 3/16, got a call from the manager but was unable to answer the phone due to work. Called back on my lunch break but had to leave a message because the manager was on lunch 10 minutes till 1pm. Did not receive a call back by the time I got off work. So I go down to the store when I get off work to see what could be done. As I walk in I was not greeted when I walked into the show room. Had to approach the same salesman I dealt with on 3/14/20. Was informed it would take 3-5 days to get said documents. 3/20/20 told they are short staffed and couldn’t get the paper work. Now I feel like I’m not getting anywhere. Won’t offer fair trade in value on their “clean title” truck. What a promise you have gave montrose ford of Akron. Currently waiting for this issue to be resolved 3/30 manager called me back, now waiting to see what can be down about this situation. More

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Don't go here! Went to trade in a van I purchased there 4 years ago and went 2 different times in a week and it was the most exhausting ridiculous and rude behavior Went to trade in a van I purchased there 4 years ago and went 2 different times in a week and it was the most exhausting ridiculous and rude behavior from a group of men I have ever experienced. I live 2 miles from here but drove 40 minutes to make my purchase. More

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good words for two good salesman josh mills was not my initial sales person but his brother matt mills was but matt was not in the day I went to the dealership and josh stepped in pe josh mills was not my initial sales person but his brother matt mills was but matt was not in the day I went to the dealership and josh stepped in perfectly to get the deal finished for matt great guys to deal with. More

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Great dealership Very nice customer service, worked very hard to get me the vehicle that I wanted. Nice atmosphere. Very informative. Didn’t spend all day at the deale Very nice customer service, worked very hard to get me the vehicle that I wanted. Nice atmosphere. Very informative. Didn’t spend all day at the dealership. I’m very happy with the customer service that I received. More

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Repeat customer Montrose Ford has proven to be a reliable dealership and great to work with. Matt Mills was a wonderful salesman. Low pressure and found exactly what Montrose Ford has proven to be a reliable dealership and great to work with. Matt Mills was a wonderful salesman. Low pressure and found exactly what I was looking for. Will continue to recommend Montrose Ford More

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I need that Hellcat! Great dealer, very friendly. Matt was helpful and they were very quick. Definitely recommend trying to make a deal on something. Come to Montrose Ford Great dealer, very friendly. Matt was helpful and they were very quick. Definitely recommend trying to make a deal on something. Come to Montrose Ford! More

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