Matthew Stickney | Page 15

Staff is both knowledgeable and very helpful. I get appointments for service when needed, and they address any questions I may have. We have been dealing with Newins for years, both for purchases I get appointments for service when needed, and they address any questions I may have. We have been dealing with Newins for years, both for purchases as well as to lease. We have always been happy with, otherwise we wouldn't continue to do business with them. Have recommended to many and will continue to do so. More

by Happy Newins customer Verified Customer Verified Customer

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Professional staff. Hassle free ordering and purchasing. No high pressure sales. They all delivered what I asked for. Hassle free ordering and purchasing. No high pressure sales. They all delivered what I asked for. More

by sal.alessi Verified Customer Verified Customer

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They are honest, fair, respectful and knowledgeable about there products. Matthew Brooks is an exceptional salesman who makes the client feel that they came to the right dealership. there products. Matthew Brooks is an exceptional salesman who makes the client feel that they came to the right dealership. More

by Eagleant2 Verified Customer Verified Customer

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Great smooth no pressure transaction. Matt Brooks my salesman made it easy. Great dealership. Highly recommend Matt Brooks my salesman made it easy. Great dealership. Highly recommend More

by wamma32 Verified Customer Verified Customer

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Dan was great to deal with. He was helpful and knowledgeable. Overall a very pleasant experience He was helpful and knowledgeable. Overall a very pleasant experience More

by Mwillia22 Verified Customer Verified Customer

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Paul, Bryan, Matt, and Joe were all great to deal with. Explained my options and were more than fair with pricing and did not try to hide anything. This was my first time buying from Newins Ford but I wil Explained my options and were more than fair with pricing and did not try to hide anything. This was my first time buying from Newins Ford but I will definitely go back. Thank you all for the great and honest service!!! More

by wfcairney Verified Customer Verified Customer

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Rodney is an upstanding professional. He is the first care salesman that we trust and will certainly be repeat customers. He is the first care salesman that we trust and will certainly be repeat customers. More

by jpro2 Verified Customer Verified Customer

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Communicated with me on what I was looking for, closed a very fair deal the next day. They were great to work with....and this is my very first Ford! very fair deal the next day. They were great to work with....and this is my very first Ford! More

by rbenardos Verified Customer Verified Customer

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The good, the bad, and the ugly. Setting up my custom mustang mach-e order online was great. I chose Newins because I had heard good things about them and they are close to me. Setting up my custom mustang mach-e order online was great. I chose Newins because I had heard good things about them and they are close to me. My 1st contact from them was Joanie D, who is their internet specialist. She was helpful and seemed to know what she was doing. Eventually they assigned me a sales person paul S, who was friendly and tried to be helpful but I assume he is new as he didn't know anything about how online ordering works, he didn't know anything about the mustang mach-e, or the ford options plan (which is how I am financing the car). Once the car came in, Paul told me to come in for 'some paperwork' but I went in with not much of an idea what the paperwork was, or what i needed to bring with me. After close to 2 hours of being there, paul's manager Matthew S, came over, was rude to him and had me come over to his desk. I assumed he was doing the 'ill swoop in and 'save' the customer' routine but nope, this guy matthew was just a jerk. He was even meaner and more dismissive to me and my friend than he was to his employee. We dealt with him for less than 10 mins and I was considering leaving the dealership. I hope to NEVER have to deal with this matthew guy again in my life on a business or personal level again! He also gave me very little info on what was going on, and then he had us waiting and eventually Joe (the finance guy) came for us and he was the only one to actually explain to me what the process was and what the next steps are! I then came in a few days later to actually pick up the car, which went ok and again Paul was trying to be very helpful. HOWEVER I didn't notice til i got home that somehow between me filling out the agreement and them printing it and me signing something got altered - the miles per yr for the ford options plan was changed. I also noticed the 500$ deposit i put down on the car wasn't showing up. I called paul and he said he had no idea about how the 500$ deposit works and he didn't think we could change the mileage on the agreement! I then called and left a message for Joe. Paul then called me back saying he'd have bryan B, the GM, call me the next day (friday) about it. Well I heard from no-one so i called on monday to talk to Bryan B, and he said he was never told by Paul what was going on. He did look into things and said the 500$ will come back to me from ford somehow but he needed to look into how it works and he said Matthew S was probably the one who changed my yearly mileage and Bryan would get it fixed. That was about 2 weeks ago and I haven't heard anything back yet at all. I do trust Bryan B. however as he does seem to know what he is doing. I am just generally surprised at how little a ford dealership knows about Ford products and how downright mean their sales manager is to customers. Luckily for me both paul and bryan seem to be trying to make things right. I do hope they are sucessful. More

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We always deal with Newins. Everyone is amazing. Will only buy Fords. We own four! Everyone is amazing. Will only buy Fords. We own four! More

by Ljsoldin Verified Customer Verified Customer

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