Matthew Yero
Matthew Yero at Bob Rohrman Toyota

Matthew Yero

Service Advisor

Bob Rohrman Toyota

3900 South Street
Lafayette, IN 47905

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13 Reviews
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13 Reviews

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13 Reviews of Matthew Yero

March 26, 2023

Dealership Rating
Employee Rating

This is our 6th Toyota Sienna , we have bought all of them from Bob Rohmans More

by KWDJAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2023

Bob Rohrman Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bob Rohrman Toyota!

March 23, 2023

Dealership Rating
Employee Rating

Great service friendly staff will definitely come here again for another service appointment for my Toyota Tacoma More

by BWYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2023

Bob Rohrman Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 19, 2023

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Appreciate the teams courtesy, thorough explainations and ability to fit me in for service in a pinch. More

by GEEFIFTYTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2023

Bob Rohrman Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 15, 2023

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Employee Rating

It is a very comfortable environment and everyone is so friendly. They got me in fast so I could move on with my day More

by angels04u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2023

Bob Rohrman Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 27, 2023

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Employee Rating

They took away the good coffee machine once Bob died. They don't put donuts or popcorn out anymore either. They try to charge $60 to change a $1 light bulb and have tried telling me I need to change my r More

by NotEasilyFooled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 03, 2023

Bob Rohrman Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 17, 2023

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Employee Rating

I wanted to share how my experience working with Matthew Baxter and Bob Rohrman has exceeded all expectations. He was thorough, helpful and very good with follow up. The team in service couldn't have bee More

by JAMIEWILSON0620
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 18, 2023

Bob Rohrman Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Matt here at Bob Rohrman Toyota.

February 16, 2023

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Employee Rating

I went in w a dead battery. Supposedly they jumped it to get my car there. But then asked me if I wanted my battery checked w/o warning me that they would charged $70 to connect More

by APPIECHOTA224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 20, 2023

Bob Rohrman Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 08, 2023

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Employee Rating

I am very frustrated because I came in for an oil change and it took 1 1/2 hours to get an oil change. I had an appointment for 10:30 and told them I needed to pick up my granddaughter at 12:00. I was told More

by LANCASTER221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2023

Bob Rohrman Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 05, 2023

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Employee Rating

On time. Friendly and courteous at check in and when car done. Will go back. More

by J.DOPPELFELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2023

Bob Rohrman Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 28, 2023

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Employee Rating

Everyone was very polite and thorough starting with the first contact on the phone to make the appointment. The people that met me at with my car, and when we checked out at the counter, where I paid very More

by shtabert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2023

Bob Rohrman Toyota responded

Thanks for sharing about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

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