Maura Broucek | Page 36

I just took delivery of my brand new Tiguan and my overall experience with Westside VW was outstanding. It was a totally hassle free process. Westside presented their best offer right up front, of w overall experience with Westside VW was outstanding. It was a totally hassle free process. Westside presented their best offer right up front, of which conformed to my research to what my trade in value was of my old car. Maura was extremely knowledgeable and helpful on the VW products, and was able to answer all my questions related to the two different VW's I was inquiring on. Maura also followed up on arranging to get me some new snow tires after the sale. I really appreciated all her efforts in the transition to my new car. When it came time to write the check, the financial process was a breeze. All preliminary financial work was completed prior to my visit, so all we had to do was review the final numbers and sign the documents. It was very quick and easy. I was also most impressed with the entire VW product model lineup. I test drove several different makes and models, and I found VW to have the best overall craftsmanship for fit and finish, plus the materials are of a higher quality for a very pleasing look and feel. Thank you very much for a job very well done! More

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Maura and Westside VW made my first purchase of a car a huge success. They all worked really well with me and made me a very happy customer. Within just a few short days I was in the dealership picking up huge success. They all worked really well with me and made me a very happy customer. Within just a few short days I was in the dealership picking up the car of my dreams. I just leased a 2013 Jetta SE and I couldn't have left there a happier person! I can't wait to do more business with them all in the future, and refer Maura to all my friends and family!!! More

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I was looking to lease a new 2012 Jetta SE with a manual transmission and Luther VW had just what I was looking for. I worked with Maura and she let me test drive the 2012 manual Jetta SE w/ convenience and transmission and Luther VW had just what I was looking for. I worked with Maura and she let me test drive the 2012 manual Jetta SE w/ convenience and sunroof package multiple times until I was comfortable with making the decision. I was unsure at first but after a few days of thought and one more test drive, I knew this was the perfect vehicle for me. I was also worried about financing due to the fact that I do not have much for credit history but luckily Maura helped me out big with getting me into a program made just for recent grads. It got me "A" tier financing and also covered my first months payment! I was super happy about my experience there and I will definitely be a return customer in the future. I have never had a car dealership do so much to make sure that all of my needs were met and that I was comfortable with all of terms and the vehicle before I signed the papers. Great experience, thanks Maura!! More

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Went in to look at a used VW but it had sold the previous day. Decided to look at a few new models and deliberate about the 0% financing deals. Maura was very helpful and patient, explaining the subtle di day. Decided to look at a few new models and deliberate about the 0% financing deals. Maura was very helpful and patient, explaining the subtle differences in the vehicles and options packages - highlighting key things I told her were important: stereo, transmission, mileage, performance. We drove several models that would have worked out very well. They made a strong offer on my trade-in to get the deal going. I ended up with a '12 GTI 4dr with the DSG transmission and am VERY happy with the car. Throughout the process, I didn't feel pressured, annoyed or ignored. It did take a long time to drive/decide - but most of that time was due to my own indecisiveness about model/options. Maura even had two different cars pulled from storage lots into the main lot so I could evaluate them. This is exactly the way a customer wants to be treated! Thanks Maura and Westside for keeping it classy. More

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The experiance was exceptional as always, very professional. It was very straight forward. Thank you, I love my new car, I will be back and will certainly refer friends or anyone looking for a professional. It was very straight forward. Thank you, I love my new car, I will be back and will certainly refer friends or anyone looking for a good auto buying experiance!! More

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Maura was great to work with. She was knowledgeable about the products, and I feel she understood what we were looking for in a vehicle. Maura was able to answer our questions, or give us the tools to about the products, and I feel she understood what we were looking for in a vehicle. Maura was able to answer our questions, or give us the tools to make our own decision. Though the car we wanted was not on site, I really feel Maura went out of her way to insure that we got what we wanted. Thanks, Maura. More

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Marua knows her inventory! When I called her to let her know that I was shopping for a new car, she went ahead and picked a few cars for me to drive when I came for out appointment. That's customer service know that I was shopping for a new car, she went ahead and picked a few cars for me to drive when I came for out appointment. That's customer service! More

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with out a doubt the most enjoyable car buying experience I have ever had. Nice informative no presure. They listen to my request and did what they could do. I had pretty defined list of "demands" or req I have ever had. Nice informative no presure. They listen to my request and did what they could do. I had pretty defined list of "demands" or request. I will be back to purchase from them again. Thanks Mora and Jim. Jim I still owe you lunch. Look forward to speaking to you guys again. Thanks alot. I truley believe we (my family) have friends at this dealership. Rick & Sue Sheldon More

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We received clear and expert answers from Maura to all our questions and it helped us to choose this dealship for buying the new car.The dealer was very friedly and very responsive, it was easy to negotia our questions and it helped us to choose this dealship for buying the new car.The dealer was very friedly and very responsive, it was easy to negotiate the price with her. She gave a very good review and explanation of all controlls of the car and promised to remind us when the first service is due. More

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I have purchased a number of cars from Westside Volkswagon over the years, and have never had a bad experience ever - either in sales or service. I bought a car from Jim Casey when he was at Maple Volkswagon over the years, and have never had a bad experience ever - either in sales or service. I bought a car from Jim Casey when he was at Maplewood Audi, and followed him over to Westside. He put me in touch with Maura Brocek in new cars, and she is really good. She does not push, and is very straightforward in her approach. I am always very much respected, which means a lot to me, since I am in my 60's. Many years ago, if you were a single woman, that was most often not the case. I will continue to use Westside and specifically Maura and Jim for my purchases. More

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