Maureen Bailey

Our vehicle was dropped off with documentation,( including name, address, phone #) explaining the pre-approved repair request from the sales agreement, @ the service dept on Thursday Nov 13th. After including name, address, phone #) explaining the pre-approved repair request from the sales agreement, @ the service dept on Thursday Nov 13th. After 1 1/2 wks with no communication from Kenny Ross, we assumed the repairs were in process. On Tuesday Nov 25th we made multiple calls and were informed each time someone would get back in touch with us. Eventually, our sales person phoned and stated the car was ready for pick up. during this discussion it was determined that only 1 of the 2 requested repairs were completed. When asked about the reason it was not done... we were informed it would not be repaired due to cost. " This was in writing on our sales agreement," . After a renewal of information documented we were informed that it would be taken care of and they would get back with us. The next day, Thanksgiving Eve, we received a call stating the car was ready for pick up. When we arrived, only one of the two items were repaired. This was over an hour drive and after a long day of work. The service associate (very nice) escorted us to a service desk where 2 other associates were on their phones. The gentleman's first comment was .."It's not going to be taken care of tonight", but offered no solution or concern to have it resolved. We informed him that Lauren has given the information everything would be handled and asked to speak with her. The Gentleman stated 'I'm not going to bother her at home with her family". We informed him we had driven for over an hour to pick up a vehicle we were informed was ready for pick up, but again was not complete. When the gentleman asked, "So, What should we do?" without providing any options, it became clear he was unwilling to take ownership of the situation, During this time , the young lady beside him made a very unprofessional comment, "You think they are going to call in a painter tonight?" Her tone and expression were dismissive and unnecessary. In a controlled manner she was asked, Really?, That's Professional. I Bet you wish you didn't say that? And she did remark, yes. We did speak with a manager that night, drove home without our vehicle, we were promised the situation would be resolved and everything would be repaired. When the car was completed (according to their standards) we received a call stating the car would be delivered . AGAIN.. it looks worse now than when we dropped it off. It looks like someone took nail polish to the site, We have had phone calls and emails with detailed information of events. We have held off on our review hoping that Kenny Ross would do the right thing. NONE of this happened. I guess I can say, yes we had the tail light fixed but, honestly, we could have done that ourselves. The lack of communication as well as the unprofessional behavior of the two associates on site has set the bar very low for Kenny Ross. The two associates who set this ball rolling should have #1 apologized and taken the step to state.... No one is in this evening, but I personally will get this resolved the first thing Friday morning and contact you immediately.#2 Stand, Make Eye Contact and Acknowledge there has been a mistake. Working in the public does not give you the right to display your own sarcasm. Place yourself in the others shoes. Then also watching the persons throw others under the bus was the icing on the cake, We know our mistake was letting them deliver the vehicle, once it left their lot it would not be resolved and they really did not care at that point. I suggest everyone to read thru this to protect yourselves. More

by TMP1741 Verified Customer Verified Customer

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Easiest purchase ever and Josh and Maureen were wonderful! Received a-lot of tutorials on vehicle and follow up after the purchase wonderful! Received a-lot of tutorials on vehicle and follow up after the purchase More

by TORSINO Verified Customer Verified Customer

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I was pleased with the experience. I got the right car at a fair price. Every one I worked with was knowledgeable and friendly. I got the right car at a fair price. Every one I worked with was knowledgeable and friendly. More

by MARGARETFUHRMAN Verified Customer Verified Customer

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Everyone we interacted with during the buying process was awesome. The sales department, manager, and finance department made buying our new Crosstrek a very nice experience. I would definitely send my fri awesome. The sales department, manager, and finance department made buying our new Crosstrek a very nice experience. I would definitely send my friends and family to them and trust they would be in good hands. More

by CJCARNEY1604 Verified Customer Verified Customer

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Everything about purchasing the new car went smoothly. Dealing with Maureen was informative and we worked together to get the best deal for us Dealing with Maureen was informative and we worked together to get the best deal for us More

by MARKGEIST69 Verified Customer Verified Customer

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Exceptional service, respectful asked us what our needs were, listened and smiled plus kept us informed. were, listened and smiled plus kept us informed. More

by VRSMITH1 Verified Customer Verified Customer

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Good buying experience. Seem to really want to want to sell you a car. Satisfied. Seem to really want to want to sell you a car. Satisfied. More

by GESHRWA Verified Customer Verified Customer

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Everything went very well, Maureen was very helpful in finding the exact car we wanted. finding the exact car we wanted. More

by tuney13 Verified Customer Verified Customer

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Damian Gonzalez And Maureen Bailey were great to deal with. They were both professional and very attentive to getting me the deal I was looking for. Adam Martin in finance was very professional, we bou with. They were both professional and very attentive to getting me the deal I was looking for. Adam Martin in finance was very professional, we bought the vehicle in a business name and he was very knowledgeable about the complete process. Thanks again for the great experience! More

by troy.riccia Verified Customer Verified Customer

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Have bought multiple cars in my life. This was the easiest buying experience I have ever had. No pressure and friendly staff. Love my new car and will shop Kenny Ross first for any future This was the easiest buying experience I have ever had. No pressure and friendly staff. Love my new car and will shop Kenny Ross first for any future purchases. Thank you Randy and all the employees for my first, almost pleasant, car buying experience. More

by EDMILLER40 Verified Customer Verified Customer

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