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Mauricio Pena
Mauricio Pena at Southwest Kia of Rockwall

Mauricio Pena | Page 3

General Sales Manager

Southwest Kia of Rockwall

1790 I-30 Frontage Rd
Rockwall, TX 75087

4.5
95 Reviews
4.5

95 Reviews

Write a Review

95 Reviews of Mauricio Pena

May 04, 2022

Dealership Rating
Employee Rating

No follow through, live 5 hours away one way and can not get any help with vehicle registration which has already been paid for More

by PissedOffCustomer
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bryan Hall , Bailee Christian

Helpful
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Jun 15, 2022

Southwest Kia of Rockwall responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with quick communication. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Bryan Hall Bryanhall@lithia.com

Jun 19, 2022

PissedOffCustomer responded

This goes to prove my point. My complaint was on may 4th and you responded on June 15th. I’m gonna pray 🙏🏼 for y’all.

March 27, 2022

Dealership Rating
Employee Rating

Super - excellent - fantastic - superb - the best of everything - great service - friendly - helpful - polite - would go back More

by Sherry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Apr 04, 2022

Southwest Kia of Rockwall responded

Thank you, Sherry! We love every single word you chose to describe your time with our team!

Mar 27, 2022

Sherry responded

Super - excellent - fantastic - superb - the best of everything - great service - friendly - helpful - polite - would go back

Mar 27, 2022

Sherry responded

Already have 2 times

Apr 01, 2022

Sherry responded

Very very very fantastic

March 17, 2022

Dealership Rating
Employee Rating

Zachary was very knowledgeable about the vehicle we purchased. He took his time to get to know us and had great patience when answering all of our questions. He was very personable and made our shoppin More

by Jessica
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zachary and Collin

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Mar 18, 2022

Southwest Kia of Rockwall responded

We are happy to hear that Zachary provided you with 100% customer satisfaction. We appreciate your business and look forward to welcoming you back in the future, Jessica!

March 10, 2022

Dealership Rating
Employee Rating

I brought my car in because a panel near the undercarriage was hanging loose. Initially the item would need to be replaced, but they found they could simply reattach it with equal success, so th More

by Sal J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Tannon , Ron Bailey, Amanda Bunch, Abigail Cantrell, Miles Cook, Sean Killgore, Parker Sullins, John Sweeney, Garrett Wilde

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Mar 15, 2022

Southwest Kia of Rockwall responded

Sal, we are always here for you no matter what you need! Thanks for taking the time to share your review with us and we look forward to working with you again in the future.

February 27, 2022

Dealership Rating
Employee Rating

They know what their doing and I would recommend them to anyone. They are very helpful and they are very nice and they always ask if you need anything else More

by Cowboy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ron Bailey, Amanda Bunch, Abigail Cantrell, Miles Cook, Taylor Johns, Sean Killgore, Andrew Page, Parker Sullins, John Sweeney

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Mar 02, 2022

Southwest Kia of Rockwall responded

Thanks so much for the kind words. We look forward to serving you again soon at Southwest Kia of Rockwall.

Mar 02, 2022

Cowboy responded

Can you fix my tire light so it will work right and how much will it cost me.

February 11, 2022

Dealership Rating
Employee Rating

Great service, went over and above to make sure our car was in fully serviceable and safe to drive. The price was reasonable and they were able to turn the car around really quick! Thanks Southwest Kia... More

by Donny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Mar 02, 2022

Southwest Kia of Rockwall responded

We appreciate your kind words, Donny! Thanks for choosing Southwest Kia of Rockwall. Hope to see you again soon.

February 07, 2022

Dealership Rating

Great buying experience! Honest sales rep. Hassle-free dealer with exceptional extended warranty service plan! More

by STAN.C.YOUNG
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Stout, Aaron Gregory

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Mar 02, 2022

Southwest Kia of Rockwall responded

Thanks for the five stars and kind words, Stan! Hope to see you again soon at Southwest Kia of Rockwall.

February 06, 2022

Dealership Rating
Employee Rating

Love it, has always been a top knoch Dealership, Have been one of the best ones I've ever been with all services always great 👍. More

by 06dodge4by4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Mar 02, 2022

Southwest Kia of Rockwall responded

Thanks so much for your continued patronage at Southwest Kia of Rockwall. We appreciate you choosing us for your automotive needs and look forward to serving you again soon!

February 03, 2022

Dealership Rating

The dealership was quick, efficient and had what I needed without adding excessive dealer premiums. More

by c-willis88
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelly Stroud, Aaron Gregory

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Mar 02, 2022

Southwest Kia of Rockwall responded

Thanks for the review! We are happy to hear that our team was able to take care of your quickly!

January 25, 2022

Dealership Rating

Sale person very helpful and friendly. The financial officer friendly and explained everything. Will certainly recommend this dealership to anyone looking for an automobile. More

by krissy_ann_allen08
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Bunch, Brandon Morris, Joey Wilhoite

Helpful
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Feb 02, 2022

Southwest Kia of Rockwall responded

Welcome to the Southwest Kia of Rockwall family! We hope to see you again soon!

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