Max Muncey | Page 11

Outstanding service and communication. Repairs were made in a timely manner. Thank you for your professional service. Repairs were made in a timely manner. Thank you for your professional service. More

by mussonk90 Verified Customer Verified Customer

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I have been thinking about purchasing a new truck I looked online and found that a GMC 2500 Serra HD with the tow package is what would meet my needs. I went to the dealership and Dean Sikkenga was abl looked online and found that a GMC 2500 Serra HD with the tow package is what would meet my needs. I went to the dealership and Dean Sikkenga was able to get me what I needed he was very professional, and I was able to make the purchase within a couple of hours. More

by dlaginess Verified Customer Verified Customer

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I have been pondering getting a new car for several months utilizing my computer to get updated as things have changed a lot since I bought one. Then I ventured out for test drives. I wasn't pleased months utilizing my computer to get updated as things have changed a lot since I bought one. Then I ventured out for test drives. I wasn't pleased with either the quality of the cars and how they drove or the mistrust of the sales people. However.....totally different story at LaFontaine!!!! I am leasing a brand new Buick Envista and I love it!! JEFF DIROSA IS AWESOME!!! More

by arvilladillard Verified Customer Verified Customer

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I couldn't think of anything that would have made the experience any better. Thanks. experience any better. Thanks. More

by tpaquin5 Verified Customer Verified Customer

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I would never expect that a vehicle would require the services recommended with 4,000 mi services recommended with 4,000 mi More

by LINDAMC0 Verified Customer Verified Customer

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The salesman was great; he was helpful without being pushy. The people that worked over him, were what I think of as a typical used car sales.People, Rather than hearing my needs they kept trying to pad pushy. The people that worked over him, were what I think of as a typical used car sales.People, Rather than hearing my needs they kept trying to pad the bill with unlimited extras, especially warranties. They were adamant that I must choose one.. we finally came up with a free six month plan that I found in the fine print. When I was ready to sign, the total owed was almost 2000 above what I expected, of the advertised price. They explained that the car had a special coating applied for protection. It was already on the car and they could not take it off.. It took some argument to state that this is not what was advertised so it was false advertising. They finally took it off. I’m delighted to have this car., just what I wanted. The final price is reasonable.. The process was made very unpleasant, but the people at the agency.” More

by brodsky.barbara Verified Customer Verified Customer

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Belynda was warm and welcoming from the beginning. She was able to help me find a vehicle I fell in love with that was in my price range. She was able to help me find a vehicle I fell in love with that was in my price range. More

by latoyaburnside Verified Customer Verified Customer

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I don't appreciate how you always try to up-sale. I took the car in for an oil change and you called and said the car could use break work - the car, purchased from you, only has 18K miles on it. Now I took the car in for an oil change and you called and said the car could use break work - the car, purchased from you, only has 18K miles on it. Now, what's peculiar about all of this is that I received a follow-up letter from you that said the car needed Engine work. Make up your mind, what does it need? If it needs anything other than what I brought it in for. Also, the scheduling process was a nightmare, if you pick a standard service, but you want to add something else (like windshield wipers), then provide an opportunity to do so. Lastly, I tried to schedule online, couldn't add an additional service, then called. The person I spoke to called me and put me on the schedule. Then someone else called me back to say the person that put me on the schedule made a mistake. Not a good customer service experience at all from start to finish! More

by SPICER42 Verified Customer Verified Customer

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It was a nice dealership. The sales rep was attentive and accommodating. Overall a wonderful experience. The sales rep was attentive and accommodating. Overall a wonderful experience. More

by nzygadlo Verified Customer Verified Customer

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Great dealership. professional and fast with the transaction. Doing paperwork was straightforward. I would Highly recommend. professional and fast with the transaction. Doing paperwork was straightforward. I would Highly recommend. More

by tctrues32 Verified Customer Verified Customer

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