Max White

When last we addressed this matter, I had sent a letter to Momentum BMW requesting a refund of $6,670 for two engine repairs that weren’t successful, a motel room in Kerrville, and a rental car. Momentum to Momentum BMW requesting a refund of $6,670 for two engine repairs that weren’t successful, a motel room in Kerrville, and a rental car. Momentum did not respond. I sent a follow-up email two weeks later attaching a review that I intended to post on various social media websites if Momentum did not pay me by the end of September. Again, radio silence from Momentum. I posted the review on October 2. People responded by relating either their unsatisfactory experiences with Momentum or their intent to purchase a BMW from another dealership. That post had the desired effect. Within the hour, I received an email from Mike Walker, a Vice-President for Sonic Automotive, which owns the local BMW dealerships, apologizing for Momentum’s conduct and offering to reimburse me. That led to a conversation and several email exchanges that culminated with him informing me that afternoon that I would receive a refund. Sonic Automotive issued a check for $6,670 on October 7, which I received on October 11. I thank Mr. Walker and Sonic Automotive for their professionalism in promptly resolving this matter. Momentum BMW can take a hike (to put it kindly). The moral of this story is that you can’t put a business on its honor and expect a positive response, but bad publicity works every time. One small step for man . . . More

Report | Print

In March 2025, I brought my BMW to Momentum because the engine light was on and the car was leaking oil. I paid about $2,700 to repair it. In August, the engine light came on as my son and I were on engine light was on and the car was leaking oil. I paid about $2,700 to repair it. In August, the engine light came on as my son and I were on the highway in a rural area, and we couldn’t exceed 40 miles per hour. We took the car to a repair shop. Cameron, the owner, after calling my BMW service advisor, replaced the water pump, thermostat, and several other parts. He informed me that (1) he had to replace the coolant because it was the wrong type and had lost integrity; (2) there were several oil leaks, none of which were recent; and (3) the previous service had been substandard (for example, a part was secured by a zip-tie). He took photos to document his findings. He charged me $3,650. When we got on the interstate to return to Houston, the engine light came on, and we couldn’t exceed 40 miles per hour. We returned to Cameron’s shop, left the car so he could order another part, and rented a motel room. The next day, Cameron, after calling my service advisor, replaced (without charge) the coolant temperature switch and heater control valve. When he test-drove the car on the interstate, the engine light came on. He returned to the shop. We rented a car and drove to Houston that night. On August 9, We went to Momentum BMW and explained the situation to Max White, a salesman, and Cliff Miller, the General Sales Manager. I said that I wanted to trade my car for a new car and have Momentum arrange to transport my car to Houston. I found a car but didn’t buy it because Miller offered only $6,000 on a trade-in. He said that he would’ve offered $11,000 if my car were in good condition. I said that it wasn’t in good condition because of Momentum’s substandard work. I commented that, every time I brought in the car, I asked my service advisor whether I should keep or trade it. He always responded that the car was in good condition and, if I were willing to spend a few thousand dollars each year to maintain it, there was no reason to trade it. Miller responded that the service department makes its money repairing cars, so no service advisor would ever recommend selling a car as long as the customer is willing to pay for repairs. Miller inferred that I should’ve known better than to rely on what a service advisor told me about whether to keep or sell a car. Miller provided a loaner car and said that he’d speak to someone in the service department on Monday and give me his best price. On August 11, I sent an email to White asking whether I would hear from Miller or him. White responded, “We are almost there. Cliff is talking with svc so he can get you answers, but he feels that we’d be good to go with your offer. Please standby.” I never again heard from anyone from Momentum about a sale. On August 16, I bought a BMW from Advantage BMW for a lower price. Advantage had my car transported from Kerrville (which would’ve cost me $925) and returned the loaner to Momentum. On August 21, I sent a letter to Thomas Kuranoff, the General Manager of Momentum, expressing disappointment in the inadequate service and lack of interest in selling me a new car—especially in view of the fact that I had bought seven cars there for my wife and me over the past 40 years. I asked Momentum to reimburse me for the unnecessary repair expenses and incidental costs I had incurred as a result of their substandard work. Kuranoff did not respond. My service advisor sent me a text message asserting that the problems that developed in August had nothing to do with the previous engine problems and that he didn’t see any zip-tie in the photos. I resent a picture showing the zip-tie. I didn’t hear from him again. I am posting this information so potential BMW purchasers can decide whether they want to do business with Momentum. More

Report | Print

Customer service was unmatched! We were attended to the moment we walked through the door, and in no time at all, we got the deal we were looking for. We've been life long Mercedes We were attended to the moment we walked through the door, and in no time at all, we got the deal we were looking for. We've been life long Mercedes and Cadillac owners. However, after our experience with Caprisha and the BMW Momentum team, we will never drive anything else but Momentum BMW. I only wish I had visited years ago. More

Report | Print

Incredible experience buying my first BMW. Every person I interacted with, from ordering my car to delivery, was extremely professional and helpful. I’ve bought many cars but never received th Every person I interacted with, from ordering my car to delivery, was extremely professional and helpful. I’ve bought many cars but never received the level of care and attention to detail like I experienced at Momentum. They just gained a life-long client. More

Report | Print

Excellent service, everyone was friendly and knowledgeable. Pleasant experience, will definitely recommend to anyone I’m talking to about BMW/Mini Cooper dealer knowledgeable. Pleasant experience, will definitely recommend to anyone I’m talking to about BMW/Mini Cooper dealer More

Report | Print

My last 6 cars have been from momentum BMW and I don’t plan on going anywhere else. So far they have the best team . plan on going anywhere else. So far they have the best team . More

Report | Print

The staff at the service sender is really professional and knowledgeable. I have confidence leaving my Mini for service at Moment Mini Cooper. and knowledgeable. I have confidence leaving my Mini for service at Moment Mini Cooper. More

Report | Print

I have been dealing with Momentum for many years and I have never been disappointed. have never been disappointed. More

Report | Print

The dealership the people are first class. However part replacement cost are super high and outrages However part replacement cost are super high and outrages More

Report | Print

Excellent and professional staff. I would highly recommend this dealership for your next car buying experience. I would highly recommend this dealership for your next car buying experience. More

Report | Print