Maxine Young
Maxine Young at Tony Serra Nissan

Maxine Young

BDC Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.4
27 Reviews
4.4

27 Reviews

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27 Reviews of Maxine Young

March 27, 2026

Dealership Rating
Employee Rating

Very nice and down to earth,courtesy and professional. will go back. And tell my friends and family. More

by sweattb009
Service Price Transparency
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Recommend Dealer
Yes
Mar 30, 2026

Tony Serra Nissan responded

That’s a combination we’re proud of. Down to earth but still professional is exactly the balance we aim for. We appreciate you saying you’ll be back and that you’ll tell friends and family. That kind of word-of-mouth means everything at Tony Serra Nissan in Cullman.

March 06, 2026

Dealership Rating
Employee Rating

This dealership lies to customers and takes advantage of the elderly. You can’t have a salesman who tells an 81 year old woman one price and a manager who is disrespectful and doesn’t want to give the distr More

by punchybronc23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Wyatt Andrews, Cody Salem, Elijah Szelag , Michael Crider, Wyatt is awful

Mar 15, 2026

Tony Serra Nissan responded

We’re sorry this experience left you feeling dissatisfied. The transaction has been carefully reviewed, including the pricing and all signed documentation, and everything was presented and agreed to prior to completion. We strive to keep our process clear and transparent for every customer.

March 01, 2026

Dealership Rating
Employee Rating

The staff are very kind there, great prices! The salesman named Angel Perez is who helped me choose a new vehicle and he was an amazing individual! More

by shuyadraws
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 15, 2026

Tony Serra Nissan responded

Shuyadraws, we appreciate that. Kind staff and fair pricing should go hand in hand. Angel takes pride in making the process clear and comfortable, and we’re glad he helped you land on the right vehicle. Thank you for the 5 stars and for choosing Tony Serra Nissan in Cullman.

February 03, 2026

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Employee Rating

Everything went smooth. Everyone was very nice and courteous. Job was done with in reasonable time More

by maec3884z
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Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks , Buffy Smith

Feb 08, 2026

Tony Serra Nissan responded

Thanks for the 5 stars. Smooth, courteous, and done in a reasonable time is a solid service visit. Shoutout to Maxine Young, Zack Rooks, and Buffy Smith for taking care of you at Tony Serra Nissan.

November 23, 2025

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Employee Rating

The very next day after I bought my truck the check engine light came on. They never mentioned any problems when I was purchasing. The detail they were suppose to do was not done More

by kcscwkmom
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Zack Rooks , Ashley Cox

Nov 23, 2025

Tony Serra Nissan responded

That is a tough start with a new truck. Please call Maxine our Customer Service Ninja at (256) 676 2435 so she can get the light checked and the detail finished the right way. We want to make this right at Tony Serra Nissan Cullman.

November 05, 2025

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Employee Rating

I was sold a vehicle with issues and they refused to fix it bc I didn’t buy their extended warranty. It was within the parameters of the month it was bought. I will tell everyone I Know not buy from them More

by Screwed Over
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Cody Salem, Zack Rooks , Amanda Badgwell, Ashley Cox, Matteo Pensa, Reece Weissend

Nov 09, 2025

Tony Serra Nissan responded

Hello Screwed Over, we understand your frustration and we want to make this right. Please reach out to Maxine our Customer Service Ninja at (256) 676-2435 so she can dig into what happened and get you taken care of. We appreciate you giving Tony Serra Nissan Cullman another shot to make things right.

October 21, 2025

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Easy to work with. Alway available for oil change and tires. Fast service. Friendly staff. More

by MONASADAMSON
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks , Amanda Badgwell, Reece Weissend

Oct 27, 2025

Tony Serra Nissan responded

We love hearing that — fast, friendly, and always ready is exactly how we aim to roll! Thanks for trusting Tony Serra Nissan for your oil changes, tires, and everything in between.

October 17, 2025

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Employee Rating

They are always able to take care of me when I need regular service without an appointment Thank you More

by dorothyhortondnc1934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Zack Rooks , Amanda Badgwell, Ashley Cox

Oct 27, 2025

Tony Serra Nissan responded

We love hearing that — quick, reliable, and ready when you need us is what we aim for! Thanks for trusting Tony Serra Nissan to keep your car in top shape.

October 07, 2025

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Employee Rating

Very thankful for the quick and professional service. It.is hard to find that today! Thank you. More

by jefferyhbelknap
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Zack Rooks , Amanda Badgwell, Ashley Cox, Reece Weissend

Oct 11, 2025

Tony Serra Nissan responded

We really appreciate that—quick and professional is exactly what our service team aims for at Tony Serra Nissan. Glad we could deliver the kind of experience that’s getting harder to find these days.

October 02, 2025

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Employee Rating

Great service. They forgot to put my new sticker in for next service appointment though. More

by swarner0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Zack Rooks , Amanda Badgwell, Ashley Cox, Reece Weissend

Oct 07, 2025

Tony Serra Nissan responded

Glad the service hit the mark—sounds like we just fumbled the sticker handoff. 🫣 We’ll make sure it’s ready for your next visit. Thanks for trusting the Tony Serra Nissan service team.

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