Maxwell Munsell
Maxwell Munsell at Russ Darrow Mazda of Greenfield

Maxwell Munsell

Service Advisor

Russ Darrow Mazda of Greenfield

3520 S 108th St
Greenfield, WI 53228

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4.7
118 Reviews
4.7

118 Reviews

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118 Reviews of Maxwell Munsell

September 04, 2025

Dealership Rating
Employee Rating

Fast, friendly service. Comfortable lounge/lobby area with snacks and internet service. Video inspection of the vehicle is helpful and well done. More

by Scott A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Papelbon, Michael Randazzo

Sep 04, 2025

Russ Darrow Mazda of Greenfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Greenfield. We look forward to having you as one of our valued customers for many more years to come! Nick Saidai nick.saidai@russdarrow.com

August 31, 2025

Dealership Rating
Employee Rating

Overpriced, unable to decrease until I provided quote from another shop. Slow. They are communicative about issues and send videos of what they find. They once fixed something in my car that I did not gi More

by YAKICHGROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 04, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Nick Saidai nick.saidai@russdarrow.com

August 29, 2025

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Employee Rating

2 things: I have white seats and they don’t use seat covers, so I have to ask them to clean my seats and doors. I also have to ask them to wash my car. Been in twice for service and it happened bo More

by RUTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Papelbon

Aug 31, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for your feedcback. We appreciate your business and apologize for the lack of cleaning and car wash. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

August 27, 2025

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Employee Rating

Just keep the price down so we retired people can keep coming back in the future. Thanks for standing behind your product . More

by DARLEEN.BAAS
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Papelbon, Michael Randazzo , Daren Alsfelt.

Aug 28, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Saidai nick.saidai@russdarrow.com

August 26, 2025

Dealership Rating
Employee Rating

I was told my car would be ready in about an hour. Dropped off my car at 9:15am. Around 2:00pm I called because I had not heard anything. Told part not available until the next day. I heard nothing ag More

by DEBSWAY2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Aug 30, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Nick Saidai nick.saidai@russdarrow.com

August 22, 2025

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Employee Rating

I didn't feel welcome at the dealership or that my problems were important to the repair people. More

by Steve G
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your thoughts on working with our team, Steve. We're glad to hear we delivered such a great experience! Nick Saidai nick.saidai@russdarrow.com

August 20, 2025

Dealership Rating
Employee Rating

He found and described the issue. Recommended a new tire which came the next day. More

by RAINYJANE622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Papelbon, Michael Randazzo

Aug 21, 2025

Russ Darrow Mazda of Greenfield responded

Thanks for sharing about your experience with Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

So far I have been satisfied with you. Prompt service as of now and communication has been very good. More

by DARLEEN.BAAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Russ Darrow Mazda of Greenfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

Maxwell has been an excellent Service Advisor. The mechanics had struggled applying a solution but appears they may have resolved it. Need a few days to confirm. More

by 12345MRR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Saidai nick.saidai@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

the dealer in general do a great job but this time didn't find the problem in my car More

by IvanB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Nick Saidai nick.saidai@russdarrow.com

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