Maxwell Munsell | Page 9

Great service and communication. It’s always a great experience when visiting there, for any of our vehicle maintenance/ service. Highly recommend! It’s always a great experience when visiting there, for any of our vehicle maintenance/ service. Highly recommend! More

by ARIELLEE Verified Customer Verified Customer

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What a horrible experience. You should be ashamed at yourself if this is what your customer service is. I traded in my Cadillac and this is my first “Mazda” service experience. You should be ashamed at yourself if this is what your customer service is. I traded in my Cadillac and this is my first “Mazda” service experience. Just embarrassing for you. I had a 9:45 oil change appointment and I mentioned how my Smart Break Light was on. An hour and half for an oil change? My car never even made it into the service bay until well after my scheduled appointment. What the xxxx does an appointment mean if you do not adhere to it? I repeatedly asked when my car would be finished. Never given a firm answer. I asked for a loaner car. Ha! Practically laughed at. I had two customers that I had to visit before I was to go to the airport for a 3pm flight Finally, after I inquired for the 10th time, I was told my can may need fluid, a sensor, or front brakes. By this time I had missed by 12pm meeting in Port Washington and my 1pm was serviously in doubt. How xxxxing selfish to not be given an honest time estimate nor offered a loaner car when I make it clear upon my 9:40am check in At approximately 12:15pm after 2 amd one-half hours for a simply oil change, I demanded (hopefully very loud so others could hear) my car be returned to me. Perhaps Russ Darrow Mazda only knows how to do 1 1/2 hour oil changes and not general auto maintenance. Either way, my car was ruined and for what? Just shoddy service r that my company or I hope many others would never deliver. Shame on you More

by LEECLEMENT1 Verified Customer Verified Customer

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Better experience than last time. That’s because Max took care of me. He is truly amazing at what he does and deserves more recognition for his constant impeccable customer service. M That’s because Max took care of me. He is truly amazing at what he does and deserves more recognition for his constant impeccable customer service. Makes me want to keep coming back! More

by LAUREN.WOLF31 Verified Customer Verified Customer

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Maxwell took extra time to explain some options that could be added to the car service. He showed me printed information about the products and we talked until I understood. Thank you, Maxwell! could be added to the car service. He showed me printed information about the products and we talked until I understood. Thank you, Maxwell! More

by SHEILANOLTE Verified Customer Verified Customer

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The dealership was nice and clean. The staff were friendly and professional. 10 out of 10! The staff were friendly and professional. 10 out of 10! More

by BRANDIHOLLINGSWORTH Verified Customer Verified Customer

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Took my 2016 CX5 in for rear break issues. They listened to what I was explaining and addressed the issue. Upon further inspection they also found a broken rear coil spring, The inspection was They listened to what I was explaining and addressed the issue. Upon further inspection they also found a broken rear coil spring, The inspection was all done vi a video walk around showing the exact problem areas. More

by Innovative1 Verified Customer Verified Customer

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I am happy withe CX5 that I bought and am even more happy with service after purchase. with service after purchase. More

by morinarts Verified Customer Verified Customer

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I went in for routine maintenance. It was done in a timely and efficient manner.. It was done in a timely and efficient manner.. More

by JCARROLL120 Verified Customer Verified Customer

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Maxwell was very helpful and kind! Made sure I was taken care of after a bit of confusion with the maintenance plan Made sure I was taken care of after a bit of confusion with the maintenance plan More

by ANGELFAIRY1512 Verified Customer Verified Customer

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Red carpet treatment! Went above and beyond expectations. Treated me like family! Everyone was polite and knowledgeable. Made everything go smoothly. I thank and appreciat Went above and beyond expectations. Treated me like family! Everyone was polite and knowledgeable. Made everything go smoothly. I thank and appreciate all the staff and team here. Thank you for the warm welcoming experience. I will always cherish this. More

by Alfredo P. Verified Customer Verified Customer

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