Maya Fakih | Page 4

Unorganized my car was kept there for a week without any communication after Two calls and no responses even after they said they would. No Uber service to and from. Two workers with all respect were friend communication after Two calls and no responses even after they said they would. No Uber service to and from. Two workers with all respect were friendly but incompetent on challenging themselves to get work done and representing the brand effectively. The quote was so expensive I did not feel confident leaving my car there to get fixed to I took my needs to another mechanic where the exceeded expectations communicated daily on the status of my car and while it was competed called me the next day to make sure it’s been running fine. KIA is falling short of customer service. Pay your workers and mechanics more so they can feel empowered to do great work and live fulfilling lives. I’ve been a kia customer since 2013 and the level of service is just unexceptional. And after recent years the quality has been proven to be lackluster given all the recalls and miss management. More

by JUNK.SPAMEMAIL Verified Customer Verified Customer

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The first time I went it was quick, and this time it was more than 2.5 hours. the service all good. only delay more than 2.5 hours. the service all good. only delay More

by vlinaressv Verified Customer Verified Customer

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Great customer service. Attentive. Made it happen. Took care of me and got me what I wanted. Attentive. Made it happen. Took care of me and got me what I wanted. More

by MAUIANJJ4 Verified Customer Verified Customer

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I wish they had complimentary car wash or snacks or water in waiting room that would be a major upgrade in waiting room that would be a major upgrade More

by JETSTONED Verified Customer Verified Customer

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This was a great experience. Normally I despise the dealership experience. I was able to do everything by phone and email and the car was delivered to me. Great way to get a car. Normally I despise the dealership experience. I was able to do everything by phone and email and the car was delivered to me. Great way to get a car. More

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It was an easy transaction straight to the point negotiations. Finance/ Lease process was smooth. negotiations. Finance/ Lease process was smooth. More

by adela Verified Customer Verified Customer

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Awesome job & Work fast, Very People friendly. I had a great experience here at Downtown KIA I had a great experience here at Downtown KIA More

by tamiacolbert1 Verified Customer Verified Customer

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My engine failed. Took it in and they “fixed” it. Two weeks later and again I’m sitting on the side of the road because my engine failed. This car is unsafe to drive a Took it in and they “fixed” it. Two weeks later and again I’m sitting on the side of the road because my engine failed. This car is unsafe to drive at this point and they need to replace my engine. For reference. This is a 2022 Kia so rentó with 16,400 miles on it. Absolutely ridiculous. More

by JAICE.METHERALL Verified Customer Verified Customer

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Kia DTLA were easy to work with and kept me u Tjap to date with the status of the part ordered for my car and when the work would be completed. Thank you Kia DTLA! Best, Sheri G. date with the status of the part ordered for my car and when the work would be completed. Thank you Kia DTLA! Best, Sheri G. More

by S. Green Verified Customer Verified Customer

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Great customer service. Leo was above and beyond to help get the car. His manager was very helpful as well. Will definitely keep doing business with kia of downtown. Thank Leo was above and beyond to help get the car. His manager was very helpful as well. Will definitely keep doing business with kia of downtown. Thank you More

by MAUIANJJ4 Verified Customer Verified Customer

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