Mayeline Sosa Dominguez | Page 73

Sport Mazda responded

Thank you. This was one of the nicest testimonials I have read in a long time. I am certainly grateful to you for taking your valuable time to write this so that others can read about your experience. It is great customers, like yourself, that have given Sport Mazda such a wonderful reputation. Thank you so much and welcome to our Sport Mazda Family of Staff and Mazda Owners. The very kind comments you had for Mayeline will make her day. She is, as you know, a very warm, personable, and caring person and a real Mazda professional. She takes her time to make sure her customers have all the information they want or need to make their best buying decision. And, she does it with so much patience and concern. I am so happy that you and your family enjoyed the experience she provided and that it was a memorable one. You will always be welcome as a valued customer and member of our family, whenever you visit Sport Mazda. I do not want to fail to mention the nice words you had for Michael, your Finance Manager. He does an incredible job and is always so friendly and respectful. Please enjoy your new Mazda and may you and yours experience many, many miles of safe and happy driving. We will always be here whenever you need our assistance. Thank you so much, JAY MEALEY, OWNER

Sport Mazda responded

The Coley Family, I want to welcome you on behalf of the entire team to our Sport Mazda Family of Staff and Mazda Owners. It is a growing group of people who enjoy the great drive and many wonderful features in the new Mazda line. May you will always experience that FEEL ALIVE sensation every time you get behind the wheel. Thank you for the kind words for the Sport Mazda Sales Team. I am grateful to Mayeline for making sure you had an enjoyable and successful car buying experience and kept it all within budget. It is always our goal to LISTEN to every customers needs and wants, and then do everything we can to GET IT FOR THEM. My wish is that every mile you drive is safe and happy, for you and yours, and we will always be here to assist you throughout your ownership. You will always be welcome here where we will always treat you with the Respect you should Expect, and Deserve. JAY MEALEY, OWNER

Sport Mazda responded

It is so nice to hear that you love your Mazda6 and it is so kind of you to write and let others know about your experience here at Sport Mazda. I am certainly glad that you chose us and grateful to Mayeline for making sure you had enjoyable and successful car buying experience. Our sales team is a major reason why Sport Mazda has a great reputation for customer service. They all do their best to be as kind, caring and friendly as possible and to treat their customers with the respect they deserve. It is nice to read the many nice things you had to say about Mayeline. I am grateful to her for making you visit memorable and worthy of a testimonial. Please enjoy your quality used car from Sport Mazda and may every mile you drive be safe and happy. We are proud to have you as our customer and welcome you to our family. We look forward to your next visit. JAY MEALEY, OWNER

Sport Mazda responded

REBECCA, I am proud to have you as our customer and a new Mazda Owner. We welcome you to the Sport Mazda Family and wish you many safe and happy miles in your new Mazda CX-5. It is a great choice and will always provide you the FEEL ALIVE sensation every time you get behind the wheel. We, of course, will be right here with you throughout your ownership to make sure you have our assistance when needed. Thank you for writing your kind testimonial and we thank you for being our valued customer. We all look forward to your next visit. JAY MEALEY, OWNER

Sport Mazda responded

Chanel, Our team can manage every situation and often does to make their customer visits enjoyable and successful. I am sure that it may have been special to you but Mayeline and Mike are providing you the service that deserve, and should expect every time you visit SPORT MAZDA. I want to welcome you to the Sport Mazda Family of Staff and Mazda Owners and wish you many miles of safe and happy driving in your new Mazda. Enjoyed your photo with your new car and I hope you grow to love it. Loaded with features, it will always provide you that FEEL ALIVE sensation every time you get behind the wheel. We are very proud to have you as our new Mazda owner and look forward to your future visits. Mayeline, Mike and the rest of the Sport Mazda team is always here to assist you when you need us. JAY MEALEY, OWNER

Sport Mazda responded

I deeply appreciate you letting others know about your experience buying your new Mazda from Sport Mazda. We are so proud to have you as our customer and want to welcome you to the Sport Mazda Family. We try very hard to make sure our customers receive our best service and provide a full range of options to make sure your get the best possible deal on your new Mazda. Thank you for mentioning that we often can beat the credit union rates you may have received and provide an on-site insurance broker for your convenience who also provides great rates. In short, we respect our customers and do everything we can to make your visit enjoyable and successful. I promise you also that we will be hear to assist you throughout your ownership. Thank you for the kind words for Mayeline. She is an exceptional sales professional and Mazda expert. Your recommending Sport Mazda to others is greatly appreciated. JAY MEALEY, OWNER

Sport Mazda responded

Pam and Gary, Thank you so much for choosing my dealership, Sport Mazda, for your new Mazda. I can see by your photo that you both are happy with your purchase and I know you will be enjoying every single mile you drive in your new Mazda CX-5. It is a beautiful car and is now loaded with even more great features that provide you that FEEL ALIVE sensation every time you are behind the wheel. May every mile you drive be safe, happy and fun. We welcome you to our Sport Mazda Family and will always be here to make your ownership experience just as special as your buying experience. I am so grateful to Mayeline for providing you the service you both deserve and should expect, every time you visit this dealership. Thank you again for your kind testimonial and for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Sarah, Thank you so much for the wonderful testimonial and the accompanying photo. I am so glad that we were able to make sure your visit was enjoyable and successful and know that Mayeline was a big reason for that. It is very nice of you to let others know how you feel about the service she provided. You will always be welcome at this dealership. I want to welcome you to the Sport Mazda family as a new Mazda owner. We will be here throughout your ownership experience to make sure that both you and your car receive our best care. I want to invite you to visit the Sport Mazda Service Center whenever you need assistance. You will find the same friendly and caring professionals to serve you there. Please enjoy every single mile you drive and may they always be safe, happy, and fun. The new Mazda has so many features that you will enjoy and provide you with a real FEEL ALIVE sensation every time you are behind the wheel. We look forward to seeing you in the future. Thank you so much for recommending Sport Mazda to others. It is the reputation our customers have given us that insure we will always do our best to never disappoint. Thanks again, JAY MEALEY, OWNER

Sport Mazda responded

(This is a duplicate reply) Hello, this is Jay Mealey, Owner - Sport Mazda. I would like to sincerely apologize for the confusion regarding our used car fee structure. Unfortunately it seems like we did have some information that was misinterpreted here. We clearly state on our website that we have no dealer fees on New Mazdas. Again unfortunately this does not apply to our used car model. With used cars we still pay for transportation, prep and many other things and as I stated in my video on our website, with our new Mazda business the factory is covering many of these additional expenses with additional money being paid to the Dealer’s. About three years ago I launched the new dealer fee on New Mazda’s because I thought it was a great opportunity to save New Mazda shoppers money - again, since Mazda was paying money on each sale directly to my dealership I was trying to pass the savings on to the consumer. With all that being said, I can certainly understand your frustration here and I feel bad about the confusion you experienced. Please reach out to me directly if there’s anything at all I can do for you and I would not have a problem at all working the numbers for you and seeing if we can absorb most of the fee structure by lowering the price in your case. Jay - jaymealey@gmail.com

Sport Mazda responded

I enjoyed your kind testimonial for Mayeline and the accompanying photo. It is great that you let others know about your experience here at Sport Mazda and I am grateful that Mayeline made sure your visit was enjoyable and successful. Helping customers find what they want and need is why we have gained a reputation as a friendly and caring dealership. We do respect and value your time and want you to always receive the service you deserve. Thank you so much for choosing Sport Mazda and we are proud to have you as our valued customer. JAY MEALEY, OWNER.