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Megan Barnes

Overview Reviews (76) Inventory (76)

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Megan Barnes

Service Advisor

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

As a Service Advisor at Grote Mitsubishi, I am committed to delivering exceptional customer service and ensuring every customer feels informed, valued, and confident in their vehicle’s care. I take pride in clearly explaining recommended services, maintaining transparent communication, and keeping customers updated throughout the repair process. Working closely with our technicians, I help coordinate efficient and accurate service while respecting my customers’ time. My goal is to make every visit to our service department smooth, honest, and stress-free.

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4.8

76 Reviews

Overview Reviews (76) Inventory (76)

Dealership Experience

3 yrs, 1 mo

Industry Experience

3 yrs, 1 mo

Languages Spoken

English

4.8

76 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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76 Reviews of Megan Barnes

March 06, 2026

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Employee Rating

Very friendly staff. Very professional. Great service overall I really appreciated the transparent communication and the digital updates provided throughout the process Very professional. Great service overall I really appreciated the transparent communication and the digital updates provided throughout the process More

by yussra.kadiri

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Megan Barnes

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February 22, 2026

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Employee Rating

Caring for my vehicle, with concern for my safety. Knowledge of what is needed and why that is needed first. Quick to get with you, if you any questions. Knowledge of what is needed and why that is needed first. Quick to get with you, if you any questions. More

by Stepsforward2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Megan Barnes

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Feb 28, 2026 -

Grote Mitsubishi responded

Thank you for your thoughtful review! We’re glad our team could provide care, safety, and clear guidance for your vehicle. It means a lot to know you felt informed and supported, and we’re always here to answer any questions you have.

February 12, 2026

Dealership Rating

Employee Rating

Friendly service and they treat you good. I recommend them to anyone. That's why I keep going back I recommend them to anyone. That's why I keep going back More

by phllpdady1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zach Burdette

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Feb 18, 2026 -

Grote Mitsubishi responded

Thank you for your continued trust and recommendation! We’re grateful for your loyalty and happy to hear you consistently receive friendly service. We truly appreciate your support and look forward to taking care of you again.

February 06, 2026

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Employee Rating

They need to be more considerate for people that live out of town. They don’t provide rental services. of town. They don’t provide rental services. More

by toemettrae1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Zach Burdette

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Feb 06, 2026 -

Grote Mitsubishi responded

Thank you for sharing your feedback. We understand how challenging it can be when you’re traveling from out of town, and we’re sorry for any inconvenience caused. While we don’t currently offer rental services on-site, our team is always happy to help explore alternative options or coordinate as best we can to minimize disruption. We appreciate you bringing this to our attention and hope to better serve you in the future.

January 31, 2026

Dealership Rating

Employee Rating

We were pleased with the car in the beginning and after a month of having the car had a big engine problem that was going to cost us 2 grand to fix it and they weren’t even trying to help us fix the car sayi month of having the car had a big engine problem that was going to cost us 2 grand to fix it and they weren’t even trying to help us fix the car saying we declined the there so called warranty and we never received the paperwork to prove it and tried even make me pay to release my car from service. I will never recommend this dealership to anyone More

by jameyspence12

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Zach Burdette, Vanessa Borjas, Johnathan Driscoll

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January 30, 2026

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Excellent service from friendly people in a pleasant environment! Will definitely come back and highly recommend environment! Will definitely come back and highly recommend More

by marcusstarks54

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Megan Barnes

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Jan 30, 2026 -

Grote Mitsubishi responded

Marcus, thank you so much for the great review! We’re thrilled to hear you received excellent service in a friendly and pleasant environment. Your recommendation truly means a lot to us, and we look forward to welcoming you back again soon.

January 24, 2026

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Employee Rating

Great team working skills ? ??? ???? ???? ???? They care about there customers and our needs. ??? ???? ???? ???? They care about there customers and our needs. More

by forlife.fr

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Megan Barnes

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Jan 24, 2026 -

Grote Mitsubishi responded

Thank you for the awesome review! We look forward to working with you again!

January 23, 2026

Dealership Rating

Employee Rating

Promt and professional service technicians. The transportation is fantastic as well. Very good very nice. The transportation is fantastic as well. Very good very nice. More

by cdycwl90

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Megan Barnes

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Jan 27, 2026 -

Grote Mitsubishi responded

Thank you for the kind review! We’re happy to hear you had a prompt and professional experience with our service technicians, and that our transportation options made things even more convenient for you. We truly appreciate your support and look forward to assisting you again in the future.

January 22, 2026

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Employee Rating

excellent customer service. why do you need twelve more words? why do you need five more words. why do you need twelve more words? why do you need five more words. More

by BREMUDD

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Megan Barnes

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January 01, 2026

Dealership Rating

Employee Rating

The staff is amazing! Professional, knowledgeable, friendly. I drive from southwest Ft. Wayne to come here.You can’t go wrong with them. Professional, knowledgeable, friendly. I drive from southwest Ft. Wayne to come here.You can’t go wrong with them. More

by Theresa

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zach Burdette

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Jan 08, 2026 -

Grote Mitsubishi responded

Thank you so much, Theresa! We truly appreciate you making the drive from southwest Fort Wayne to see us. Our team takes great pride in providing professional, knowledgeable, and friendly service, and your kind words mean a lot to all of us. We look forward to taking care of you again in the future!

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