Megan Murphy

If I could give them negative stars, I would. Worst dealership experience I have ever had. They sold us a broken vehicle, claimed they couldn’t reproduce the issue and therefore couldn’t fix it, Worst dealership experience I have ever had. They sold us a broken vehicle, claimed they couldn’t reproduce the issue and therefore couldn’t fix it, then when asked to trade in 2.5 months later and told us the “not broken” vehicle had lost 12k in value. The one person at this business who was helpful was Jamie, who truly tried to do her best to assist in our trade in, including coming in on her day off. More

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They can not fix the problem! !! They cannot take the word of another dealer or any one smart enough to read the code out on the computer!! SET CODE EGR VALVE PROBLEM COMPUTER RESE !! They cannot take the word of another dealer or any one smart enough to read the code out on the computer!! SET CODE EGR VALVE PROBLEM COMPUTER RESET THREE COLD STARTS AND ERASES CODE BEFORE CAN GET INTO DEALER!! TIME TO GET FIXED!! I WILL BE STARTING A DEALER LEMON BUY BACK!! SINCE THEY ARE TO STUPID TO GET IT FIXED OR BELIEVE SOME BODY CAN TELL THEM THE TRUTH OF CODE SET CHEVY HAS A BIG PROBLEM WITH THIS CODE AND NEED TO GET IT FIXED!! NEEDS TO STUDY UP ON A PROGRAMMER!! NOT RUNNING A PROGRAMMER!! NEVER HAVE AN ADD ON GAUGE IS NOT A PROGRAMMER!!!!!! More

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Jaimie was professional and thorough during the whole process and was wonderful to work with! 5 stars all the way!!! process and was wonderful to work with! 5 stars all the way!!! More

by S&M Auto Sales LLC/Michelle Graham Verified Customer Verified Customer

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I Took my car in for a recall on my airbags yesterday. AFTER signing paperwork I was then told that my dash was cracked and was asked if I knew that it was that way before I brought it in. I told her no AFTER signing paperwork I was then told that my dash was cracked and was asked if I knew that it was that way before I brought it in. I told her no there was no crack before bringing it in, but then she immediately turned it around and told me there was no way they could have possibly done it, And that it’s a common issue that happens from the sun. We have other vehicles that do have dash cracks from the sun but this looks completely different then those, it’s a pressure crack. I was also told that this has happened to others before and it’s a $2,000 fix. I think it’s odd that she told me they have had other issues like this in the past but didn’t take the steps to insure this was already a problem befor they began. So again they know this is an ongoing problem but yet failed to take pictures or call/text to inform me of this “problem” before going forward and working on my vehicle. I called to speak to a manager but got a call back from the service lady who did my paperwork instead. I feel everything I say to this lady is getting turned around as it was my problem from the beginning, and I should have been aware of this issue before bringing my vehicle in. Yet I know there was no crack in my dash before bringing it in because as I had just detailed my vehicle. Looking at the rest of the dash you can tell these cracks are so fresh that dust hasn’t even had time to settle in them. I feel like I’m just going in circles talking to this lady and will be contacting the GM to see what we can do to resolve the issue. This is the kind of service you get when I have bought vehicles from them in the past, and have sent family to them who have purchase vehicles as well. More

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The service dept. sucks. I have been taking my truck there for the last 2 1/2 years So that would be a total of 5 times for oil changes. Out of the 5 times , 3 of them was not good. 1- made appt on l there for the last 2 1/2 years So that would be a total of 5 times for oil changes. Out of the 5 times , 3 of them was not good. 1- made appt on line, got there and they said I made no appt. instead of working me in, they told me to come back in 2 weeks. 2- Had service done and tires rotated. Picked up truck got home and found out they did not reset the computer. Had to drive 7 miles back to dealer to get it reset. 3- Had service today, Tires rotated. Got home and they did not put the correct pressure in the tires. Had to do it myself at home. When you pay 30.00 for tire rotation you should not have to do it yourself. I will now be taking my truck to Carr GMC from now on. More

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It was great working with Mike Woods on the purchase of our used GMC truck. He was very helpful with the process. We are happy with his attention to our requests and quality of service. our used GMC truck. He was very helpful with the process. We are happy with his attention to our requests and quality of service. More

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