Megan Nothacker | Page 2

Very poor customer service. Waited 3+ weeks to get a warranty approval which resulted in work not being done when originally scheduled. Left several messages with Service Manage Waited 3+ weeks to get a warranty approval which resulted in work not being done when originally scheduled. Left several messages with Service Manager and never received a single call back. Left messages with General Manager and again not a single callback. Sad thing is, I'm looking to buy another new one and would like to buy local but this experience soured me on Spitzer Motors. More

by Clevinds Verified Customer Verified Customer

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Quick to greet me and obtain my information. Friendly, courteous, professional and informative. Treated like a family member. Friendly, courteous, professional and informative. Treated like a family member. More

by SER1100 Verified Customer Verified Customer

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They fixed what needed to be fixed on our Kia in a timely manner. And they were very professional manner. And they were very professional More

by purplecc24 Verified Customer Verified Customer

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Great service and very thorough but prices too high Costs of services to high for our budgets of services to high for our budgets More

by Obryanronald60 Verified Customer Verified Customer

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Desirae n all at the front were great but I told them if they have a call off next time reschedule me.It took me close to 2 hours for a oil change and rotation. Im usually out in less than a hour. My wife j they have a call off next time reschedule me.It took me close to 2 hours for a oil change and rotation. Im usually out in less than a hour. My wife just had back surgery n was a really bad time to be gone that long. More

by CHAPPYBHAPPY Verified Customer Verified Customer

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Very professional environment. I was updated many times concerning status of the service work. All of my questions were answered satisfactorily. I was updated many times concerning status of the service work. All of my questions were answered satisfactorily. More

by GSMITHUVTECH Verified Customer Verified Customer

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Not impressed with the service department. Salesman was the only plus in the equation. VIP guy should not be VIP of anything. Salesman was the only plus in the equation. VIP guy should not be VIP of anything. More

by KABAYES99 Verified Customer Verified Customer

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Fine, for the most part they kept me up to date Had to wait about a hour wait about a hour More

by Amandajobollinger16 Verified Customer Verified Customer

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I asked that car's transmission filter be replaced. Instead only the fluid was changed. I asked that car's transmission filter be replaced. Instead the dealership only changed the fluid which is someth Instead only the fluid was changed. I asked that car's transmission filter be replaced. Instead the dealership only changed the fluid which is something anywhere can do. I went to the dealership for the expertise. Now I will stick with other shops. More

by Camtalavera Verified Customer Verified Customer

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Everyone there was friendly and knowledgeable. I really have no complaints I will be bringing my Shelton back soon I really have no complaints I will be bringing my Shelton back soon More

by Browne1454 Verified Customer Verified Customer

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