Mel Cuesta | Page 4

Good sales guy to work with We didn't plan on buying a car when we took our 2006 325i in for service. But we talked to Lonnie and told him we were eventually looking for somethin We didn't plan on buying a car when we took our 2006 325i in for service. But we talked to Lonnie and told him we were eventually looking for something bigger. He showed us a few cars and we came home with an X5. Lonnie knows the vehicle very well and offered a no pressure environment for us to shop in. We're big fans. This was not the first time we dealt with Mel. He's a down-to-earth good and straightforward advisor. We hope to keep working with him in the future. More

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Great Car buying experience I had taken my Aunt’s 2006 BMW 325I in for service. I needed to have a MD inspection done to transfer her tags from New York. I dealt with Mel Cuesta I had taken my Aunt’s 2006 BMW 325I in for service. I needed to have a MD inspection done to transfer her tags from New York. I dealt with Mel Cuesta (service advisor).Great guy! My aunt car needless to say needed a lot of work. That is when we decided it would best to trade in this vehicle. We then met Lonnie Overby (salesperson). Lonnie took me around the lot to review their large inventory of vehicles. Finally, we found a 2011 used BMW 328I with all the bells a whistles. I have brought a lot of cars in my past before. Speaking with Lonnie I told him all of my immediate concerns making this on the spot purchase. He made me feel comfortable in every aspect of this car buying experience. He was very knowledgeable about BMW’s and its model years. Lonnie worked diligently, respectfully and hard on this sale. Overall Lonnie got us into a nice vehicle at the price we wanted to pay. Great Job Lonnie. You made this buying experience extraordinary. Please teach your colleagues how to sell cars to someone as tough as me. Alonzo More

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Commendable Very pleasant experience. Mel in service did a great job. He was very professional and courteous. I would definitely recommend this service center to Very pleasant experience. Mel in service did a great job. He was very professional and courteous. I would definitely recommend this service center to anyone. More

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Excellent Service All aspects of the customer experience was very good, from dropping off the car, to my conversations with Mel Cuesta, to getting the loaner. Mel foll All aspects of the customer experience was very good, from dropping off the car, to my conversations with Mel Cuesta, to getting the loaner. Mel followed up to update me on the required repairs in a timely manner and the car was repaired on schedule. More

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Service I knew my 2007 328xi needed an oil service but upon inspection a more serious problem was identified and repaired, after checking with me. Thank you. I knew my 2007 328xi needed an oil service but upon inspection a more serious problem was identified and repaired, after checking with me. Thank you. More

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Service experience at Catsonville BMW with the Mel Cuesta I have been working with Mel Cuesta for several years and have found him extremely respectful, helpful, and willing to take the time to explain in gre I have been working with Mel Cuesta for several years and have found him extremely respectful, helpful, and willing to take the time to explain in great detail the service that was performed. More

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Service Review on my 325i Mel did a superb job of getting exactly what I needed done on my 325i. I have great confidence that I can safely make my daily commute between Baltimo Mel did a superb job of getting exactly what I needed done on my 325i. I have great confidence that I can safely make my daily commute between Baltimore & D.C. in my "ultimate driving machine!" More

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The salesman at the dealership is very friendly and knowledgeable about the products. The people in the service department are also very friendly, knowledgeable, and helpful. BMW has an excellent servi knowledgeable about the products. The people in the service department are also very friendly, knowledgeable, and helpful. BMW has an excellent service package that comes with the car. I highly recommend this dealer for your next car purchase. More

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Do not service your car here! I made an appointment to service my vehicle at 9:15am. I did not receive a phone call regarding my vehicle as of 3pm. I needed my car back by 4:30pm, I made an appointment to service my vehicle at 9:15am. I did not receive a phone call regarding my vehicle as of 3pm. I needed my car back by 4:30pm, because I work at night. The car only needed routine inspection checks...it didn't even need an oil change, I had to call 3 times to vet ahold of Mel and apparently he wrote down my telephone wrong. As of 3:30pm, they hadn't even begun to work on my car. He stated he would give me a loner vehicle,but because my license was expired by 2 days they couldn't loan me a vehicle. So they pull my vehicle off the lift and charged me for an air filter and brake fluid, which who know was done because I needed my car back. I asked why it took so long to do my vehicle and this is the reason. When you make an appointment for your vehicle, the appointment is to only meet with the service advisor,not for your car, Mel explained that they have the right tondo whatever cars roll in first so the appointment is completely useless. Secondly, I didn't authorize the new air filter and was charged $140 for this and $85 for mere ounces of brake fluid. Labor charges were over $240. So,my license was expired by 2 days doesn't explain why it took almost 8 hours to hook my car up to a computer, check the tires,brakes,and reset my service button my car. Complete disregard for my time and had the nerve to equate his job (Mel) to my profession, which I am a internal medicine nurse practitioner. Avoid this place! Dr. Tonya Appleby More

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Good service but expensive, wish warranties covered more. I love the staff, loaner was very reliable. My car was ready the day that was told to me. I love the staff, loaner was very reliable. My car was ready the day that was told to me. More

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