Milessa was a wonderful salesperson and josh was very informative. I highly recommend heritage to everyone. Milessa made our purchase easy she is the best. Thank you
Other Employees Tagged:
Josh thorn was informative patient and courteous. He deserves to be recognized
"Melissa Cole is awesome"
Melissa greeted me with a huge smile on her face and once I mentioned my name she remembered me just from a phone call. She took great care of me while I was there and did everything she possibly could to make the deal work. Sadly by my mistake of owing to much on my current car we couldn't get the deal to work so she followed up for weeks with me when new cars would roll in. We still could not get the price to where I wanted it but once again I know she was doing everything in her power. I recommend her 11 out of 10 to deal with. She didn't just want to push the car on me like I've felt at other dealerships but wanted to work with me to get it right. If you see her working or need someone to reach out to make sure it is her!
"All The Time I Needed to Find Exactly What I Wanted"
I switched from Honda to VW in 2009, after I discovered how VW had upped its game - a solid body with a fierce driving experience. I have bought 3 VWs from Heritage VW Parkville: An awesome 2009 Jetta SportWagen, a 2015 VW Golf, and now a 2019 Tiguan SEL. The trade-in process has always been a breeze. This year, I realized that for my current lifestyle, I needed more covered cargo space, so I decided to upgrade from my 2015 VW Golf to either a Subaru Outback or a VW Golf SportWagen...but then I tried the VW Tiguan.
I was able to take my time (8 months!) to test drive the cars and really consider which would work best for me, and I finally chose a 2019 Tiguan SEL - pure white exterior with a storm grey interior. It's perfect!
Working with Melissa was easy. She listened intently and gave me the space and the time that I needed to make my decision. I'd felt I'd bought my Golf too quickly - I'd been overseas for 3 years and had just wanted a car I trusted, and thought I'd go all lean and mean and green, but ultimately, the cargo space just didn't cut it. I was able to rule out the Subaru pretty quickly - not nearly as nice - but I had trouble between the SportWagen (ah! Marakkesh Brown interior!) and the Tiguan...but I am so pleased with my decision.
After I made my purchase, Josh came out and helped show me a lot of the coolo boolo features the car has.
Gabe was helpful last time, and also recognized my continued patronage...
Melissa brings the team together~
Always a pleasure working with Melissa Cole!!! My family has bought/leased 4 cars just since Melissa has been there, for a total of 6 VWs and 1 Honda bought/leased.
My experience was awesome. This is my third vehicle from them and they never disappoint!! They get you what you want, they go above and beyond!!
"Great service, very knowledgeable, no pressure process!"
My husband and I just leased a 2019 Jetta from this Heritage location and had a wonderful experience with everyone there, especially Melissa and Jason. Melissa was very personable and knowledgeable about the vehicles and options. The leasing process went smoothly, and she was very proactive in helping us to get things squared away with our insurance. Jason was great at helping us to choose the right financing options and warranties for our needs and budget. I would recommend this place to friends and family!
Other Employees Tagged:
From the moment I walked in the door and met Melissa to the moment I drove away in my new car the customer service was outstanding!!!
Other Employees Tagged:
"Excellent experience "
Melissa was by far the best sales person I have ever had to deal with. She was very knowledgeable and helpful throughout the whole process would recommend her to anyone.
"Very happy "
Melissa was very nice she really took care of us.The finance guy was also very nice. would definitely recommend Heritage Honda to all my friends.
"Relieving, amazing car dealership experience. "
Heritage was quick to help with all questions that I showed up with in purchasing a new vehicle at a young age. Not only did the sales rep go out of her way to explain every detail of the car before purchase, she even explained the car and reiterated everything the night I purchased the vehicle. This left me feeling much safer driving a new car on the road. In addition, the financial representative was quick, to the point, and provided great insight on different plans available for my vehicle that would help in the case of an accident. Overall, the best experience I have had at a car dealership ever. Would highly recommend.