Melissa Garcia | Page 2

They were absolutely amazing. Melissa made things so smooth and stress free. She is personable, honest and very knowledgeable. I felt like she valued my time and I never felt like a bother even though I smooth and stress free. She is personable, honest and very knowledgeable. I felt like she valued my time and I never felt like a bother even though I asked a lot of questions. I would recommend Melissa and Elmhurst Toyota to everyone I know. More

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Melissa and Enrique were very helpful in getting me the best price in the area on a 4Runner. I will definitely be using Elmhurst Toyota in the future. Unlike many dealers, they were able to provide me upfr best price in the area on a 4Runner. I will definitely be using Elmhurst Toyota in the future. Unlike many dealers, they were able to provide me upfront and straightforward pricing via email. More

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Great experience. Couldn't be happier with the way things went. I was in the market for a 2019 Tundra. Melissa worked with me to get to the perfect price. She was quick Couldn't be happier with the way things went. I was in the market for a 2019 Tundra. Melissa worked with me to get to the perfect price. She was quick, knowlegable and even stayed much later than she was supposed to to get the deal done. More

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Great Sales Experience Bought a 2018 Toyota Highlander here on 6/29/18 from Melissa Garcia. Got a very competitive price and exactly the color and optional equipment I wante Bought a 2018 Toyota Highlander here on 6/29/18 from Melissa Garcia. Got a very competitive price and exactly the color and optional equipment I wanted. No BS, no up selling. A truly pleasant experience. More

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internet sales My purchase with Mellisa was a great experience. She is thoughtful, courteous, and knowledgeable. They gave me a fair trade on my car and a great deal My purchase with Mellisa was a great experience. She is thoughtful, courteous, and knowledgeable. They gave me a fair trade on my car and a great deal on my preowned Tundra. It even came with a full tank of gas. I would recommend doing an internet deal with her anytime. More

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Bait and switch Melissa corresponded with us over email regarding two similar vehicles. When we came to the dealership both vehicles were unavailable, and despite bei Melissa corresponded with us over email regarding two similar vehicles. When we came to the dealership both vehicles were unavailable, and despite being led to believe otherwise, it turns out one of the vehicles being discussed was never even in the dealer’s stock. She walked in to get an appraisal on the car we just test drove (a third vehicle, presumably the switch after the bait) and after waiting and waiting I go in to find her sitting at her desk in the office with another couple who were car shopping. We turned around and left and ended up going to Bredemann and buying our Toyota Highlander Limited that afternoon. Lies and poor behavior blew your sale. I won’t be back and I would recommend friends and family shop elsewhere. More

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Did'nt Feel Rushed I hate car shopping , I find it nerve racking , my salesperson Melissa Garcia was great she happily let me drive several cars until I was satisfied, s I hate car shopping , I find it nerve racking , my salesperson Melissa Garcia was great she happily let me drive several cars until I was satisfied, she helped minimize the ordeal. More

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BAIT AND SWITCH OFFER Recently went to dealer to purchase vehicle based on a good online quote, which ALL dealers are doing these days. It was not honored, in fact the offe Recently went to dealer to purchase vehicle based on a good online quote, which ALL dealers are doing these days. It was not honored, in fact the offer was off by almost $1000. Was given many poor lies which were obvious to be lies, still gave dealer a chance since my time is valuable, and decided to try to begin a negotiation for a vehicle. No counteroffer was worked with, not even $1 off. On top of all this time that was wasted at this dealer the color selection was very poor and yet they still were not willing to work with us. Went 2 days later to nearby Toyota where my online quote WAS honored and manager WAS negotiable and I purchased vehicle without issue. More

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"Great, Easy and Fast" Sam and Melissa provided great help in the deal. Car was clean when delivered. Price negotiations were clear and got the car at the same discussed pri Sam and Melissa provided great help in the deal. Car was clean when delivered. Price negotiations were clear and got the car at the same discussed prize. Paperwork was easy and fast More

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Smooth Buying Exp with a Truly Outstanding Sales Consultant I did a considerable amount of research on area Toyota Dealerships. There were other dealerships closer to me but I chose Elmhurst Toyota because of I did a considerable amount of research on area Toyota Dealerships. There were other dealerships closer to me but I chose Elmhurst Toyota because of the many positive reviews they have received from customers on various websites. I was hunting for a 2016 4Runner Trail Premium SUV, which is not easy to find. Fortunately, Elmhurst was one of the few dealerships that had one in stock so I didn't have to order it. I went through Internet Sales and dealt with Melissa Garcia. What a fantastic buying experience! I made an appointment to do the test drive on a Saturday. Even though it was very busy, Melissa was ready with the vehicle as soon as we got there. She was very knowledgeable and was able to answer all of my questions about the 4Runner Trail. We negotiated on trade-in value, which went smoothly and discussed financing. I wasn't able to pull the trigger that day because I had to complete a stock transaction to fund the down payment but she did help me put a deposit down to prevent another buyer from acquiring it before I was able to complete the purchase. Melissa touched base with me several times over the phone to get everything squared away and to schedule an appointment to come back in. We returned several days later to wrap everything up. My wife was under the weather with the flu and Melissa recognizing that tried to get everything done as quickly as possible so I could get her back home. Honestly, I hate car shopping. But Melissa and the rest of the team at Elmhurst made the entire experience as painless as possible. Melissa recognized I was a serious buyer from day one and never once tried to pressure me to buy anything I didn't want. Only at the very end when signing the papers with the Finance Manager did I get the "hard sell" on an extended warranty but I guess that's to be expected. I'm loving my new 4Runner. And when I'm in the market for another vehicle, I'm going to pay another visit to Melissa and Elmhurst Toyota. More

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