Melissa Garcia | Page 3

"Great, Easy and Fast" Sam and Melissa provided great help in the deal. Car was clean when delivered. Price negotiations were clear and got the car at the same discussed pri Sam and Melissa provided great help in the deal. Car was clean when delivered. Price negotiations were clear and got the car at the same discussed prize. Paperwork was easy and fast More

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Smooth Buying Exp with a Truly Outstanding Sales Consultant I did a considerable amount of research on area Toyota Dealerships. There were other dealerships closer to me but I chose Elmhurst Toyota because of I did a considerable amount of research on area Toyota Dealerships. There were other dealerships closer to me but I chose Elmhurst Toyota because of the many positive reviews they have received from customers on various websites. I was hunting for a 2016 4Runner Trail Premium SUV, which is not easy to find. Fortunately, Elmhurst was one of the few dealerships that had one in stock so I didn't have to order it. I went through Internet Sales and dealt with Melissa Garcia. What a fantastic buying experience! I made an appointment to do the test drive on a Saturday. Even though it was very busy, Melissa was ready with the vehicle as soon as we got there. She was very knowledgeable and was able to answer all of my questions about the 4Runner Trail. We negotiated on trade-in value, which went smoothly and discussed financing. I wasn't able to pull the trigger that day because I had to complete a stock transaction to fund the down payment but she did help me put a deposit down to prevent another buyer from acquiring it before I was able to complete the purchase. Melissa touched base with me several times over the phone to get everything squared away and to schedule an appointment to come back in. We returned several days later to wrap everything up. My wife was under the weather with the flu and Melissa recognizing that tried to get everything done as quickly as possible so I could get her back home. Honestly, I hate car shopping. But Melissa and the rest of the team at Elmhurst made the entire experience as painless as possible. Melissa recognized I was a serious buyer from day one and never once tried to pressure me to buy anything I didn't want. Only at the very end when signing the papers with the Finance Manager did I get the "hard sell" on an extended warranty but I guess that's to be expected. I'm loving my new 4Runner. And when I'm in the market for another vehicle, I'm going to pay another visit to Melissa and Elmhurst Toyota. More

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Great used car buying experience I just recently bought my first used car (2012 Toyota RAV4) and cannot speak more highly of the experience I had with Melissa and Elmhurst Toyota! I p I just recently bought my first used car (2012 Toyota RAV4) and cannot speak more highly of the experience I had with Melissa and Elmhurst Toyota! I pretty much knew what I was looking for and had scheduled test drives of two different RAV4s at Elmhurst Toyota, as well as another dealership down the street. I went to the other dealership first, and dealt with a different salesman than the one I had been communicating with through email AND had a scheduled appointment with that morning. I was told everyone "worked as a team" and sat down with a salesman that had no idea what I was in to test drive. After 5 minutes, I was informed that the car I was interested in had been sold the day before--no one had bothered to inform me despite my confirming my 10AM appointment at 6PM the night before. Fast forward to my experience with Melissa and Elmhurst Toyota - the dealership was clearly really busy but Melissa met me promptly upon my arrival at our designated appointment time. She was still wrapping up with another client but set me up for my test drive. Although I did wait to "talk numbers" for ~20 minutes after returning from the test drive, Melissa was super apologetic and the dealership itself has a lot of comfortable space in which to wait so it did not bother me. Trade in was valued quickly and there were no surprises with the price of the RAV4 - we had negotiated on price over email which ended up being much lower than the sticker price on the vehicle (there was no need to reminder her of the lower price we discussed). I was paying cash but needed a few days to move money from savings and Melissa was very clear in communicating my options for taking the car home that day versus returning to the dealership a few days later. I opted to pick up the car later to avoid 2 different contracts and it was ready for me when I got to the dealership so I was in and out in less than 20 minutes. Given my positive experience with Elmhurst Toyota, I'm actually considering getting my car serviced at this dealership despite living in Chicago. More

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Wonderful Car-Buying Experience I had the best car-buying experience, ever, with the Elmhurst Toyota team. I've been all over the continental U.S. purchasing new cars and even purcha I had the best car-buying experience, ever, with the Elmhurst Toyota team. I've been all over the continental U.S. purchasing new cars and even purchased a new car overseas, but in my 42-year span of purchasing cars this was the best experience ever. Give these folks a phone call or a visit. Wonderful, courteous and helpful people everywhere. If I'm wrong, you still get a nice cup of hot coffee! More

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open, honest process Elmhurst Toyota is all about the customer experience. From start to finish, the process felt open and straightforward, with no hidden agenda. The sale Elmhurst Toyota is all about the customer experience. From start to finish, the process felt open and straightforward, with no hidden agenda. The salesperson and finance person both explained everything and answered all of our questions. We have also had a vehicle serviced at Elmhurst Toyota. Their service department is also excellent. Full disclosure, I work for the financing division of Toyota, Toyota Financial services. More

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Amazing Service I have had a great experience purchasing my new Toyota RAV4. Melissa is AWESOME person. I really appreciate the way it went, i definitely recommend th I have had a great experience purchasing my new Toyota RAV4. Melissa is AWESOME person. I really appreciate the way it went, i definitely recommend this. More

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Great Experience Tamika Young is outstanding, energetic and respond quickly to my e-mail and phone calls. I was able to purchased my 2015 Toyota Camry XLE without any Tamika Young is outstanding, energetic and respond quickly to my e-mail and phone calls. I was able to purchased my 2015 Toyota Camry XLE without any problem. Every question that I have asked Tamika, Tamika gave me a honest answer. If I have a question for the Manager, Tamika was able to respond quickly of the Manager response. At Elmhurst Toyota, everyone work as a team. When I have sent an e-mail to Tamika, Tamika was unavailable and her team member Melissa Garcia stepped in to respond to the e-mail. The staff at Elmhurst Toyota have courtesy and are professional. My vehicle was factory ordered which took 4 to 6 weeks. I was kept informed of the built date and delivery date. Elmhurst Toyota honored the current Toyota Incentive & Cash Back after I put down a deposit on the vehicle on 11.15.14. The vehicle was delivered to Elmhurst Toyota on 12.22.14 but I took delivery on 12.27.14. Tamika explained all the paperwork, done a vehicle checklist, explained the function of each components. Tamika also asked me numerous time if I have any questions concerning the vehicle. Tamika QA/QC (Quality Assurance Quality Control) is outstanding. She even set up my home address in the navigation system and paired my cell phone to the car. The service guys also had the aftermarket viper remote starter installed on the vehicle before I took delivery - awesome. The Finance Department - Todd Thiede explained all the paper work dealing with the finance. Todd even offered product as any normal dealership would offer like extended warranty, lojack, gap insurance which Todd mentioned to me that I did not need because of the down payment and loan period. I was able to get my Illinois license plates from Elmhurst Toyota to put on the car. More

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Bought Best from Bset Dealing with Ms. Melissa Garcia was very pleasent. She was exteremely helpful and enjoyed talking with her. I went and called other dealers before emb Dealing with Ms. Melissa Garcia was very pleasent. She was exteremely helpful and enjoyed talking with her. I went and called other dealers before embarking my journey to Elmhurst Toyota. Melissa convinced me to come to Elmhurst Toyota and see her to find good experience in buying new RAV4 and I did. Mr. Mike Hackett was also very helpful in financing and money related work. Thanks. More

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excellent service great experience buying 2014 toyota corolla le plus.best friendship smiles i see in my life. within 3 hours we out .again best service with smile.tha great experience buying 2014 toyota corolla le plus.best friendship smiles i see in my life. within 3 hours we out .again best service with smile.thanks melissa garcia. More

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Melissa was very helpful when choosing options/colors for Sienna. She also helped me set up the bluetooth/navigation. She gave me 3 hours of undivided attention so the buying experience was a breeze. The Sienna. She also helped me set up the bluetooth/navigation. She gave me 3 hours of undivided attention so the buying experience was a breeze. The facility has a huge indoor space with open-air feel, and waiting area is very relaxing. More

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