Melissa Gibson

Melissa is responsive and really listens to help resolve any service situation. The mechanics are also very skilled. any service situation. The mechanics are also very skilled. More

by JANET.RODDEN Verified Customer Verified Customer

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Scott was amazing, he had my ride all set up to go for me, all the paperwork was explained to me by a human who made it simple to understand not like lawyer jargon. Brian was really helpful showing me all me, all the paperwork was explained to me by a human who made it simple to understand not like lawyer jargon. Brian was really helpful showing me all the vehicle features very bright young man he belongs at west chester BMW. Everyone is helpful and not pushy, Scott in particular is very knowledgeable about each vehicle and explains things in a down to earth manner, I will stick with there site as long as I am in PA. Scott defintely gets 11/10 in my book More

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Melissa always tries very hard and consistently to be sure that she provides excellent service. I like interacting with her. sure that she provides excellent service. I like interacting with her. More

by AJHRILEY Verified Customer Verified Customer

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A nice waiting area, coffee & tea but no juice. They used to have juice; just water now. They used to have juice; just water now. More

by TOMHE1 Verified Customer Verified Customer

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Came in for a diagnosis and they did a complementary full check on the car. Although I was not going through their services at the time, they showed a full level of professionalism and great service check on the car. Although I was not going through their services at the time, they showed a full level of professionalism and great service More

by Mar Verified Customer Verified Customer

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Plenty of contact and interaction Pleasant and professional Very thorough communication and prices were detailed professional Very thorough communication and prices were detailed More

by cfftoinc Verified Customer Verified Customer

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Melissa made my service visit stress free. She offered me water when I arrived, quickly got me a loaner and was very understanding even when I returned it late. She was patient, answered all m She offered me water when I arrived, quickly got me a loaner and was very understanding even when I returned it late. She was patient, answered all my questions clearly and was so kind to my kids. Reliable and professional, she truly made the experience great. More

by timur.bagirov Verified Customer Verified Customer

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I do not like the AI presence of Pam! ! She cannot seem to understand me and cannot seem to find available appointment times! Please get rid of her! ! She cannot seem to understand me and cannot seem to find available appointment times! Please get rid of her! More

by JOHN_PETERSON Verified Customer Verified Customer

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I have been going to this dealership for over 10 years. I have purchased or leased 6 BMW’s and have been completely satisfied every time. Lauren is the best !!! I have purchased or leased 6 BMW’s and have been completely satisfied every time. Lauren is the best !!! More

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The personnel service is top notch, polite curious caring and explaining everything in detail and understandable, also the entire facility is neat and clean especially the restrooms, keep up the excellent se and explaining everything in detail and understandable, also the entire facility is neat and clean especially the restrooms, keep up the excellent service, hats off to the staff! More

by GOJACKIE Verified Customer Verified Customer

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