Melissa Gibson | Page 31

Efficient and friendly It was a pleasure to have my vehicle serviced at bmw of west chester vehicle serviced at bmw of west chester More

by 7sapnas Verified Customer Verified Customer

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All right Overall good, waiting time was bad for rotating tires it took more than two hours with appointment tires it took more than two hours with appointment More

by coptic70 Verified Customer Verified Customer

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Gave a 1 because of the excessive texting. Please stop texting me!!!! Please STOP texting!!!!! Please stop texting me!!!! Please STOP texting!!!!! More

by btartar Verified Customer Verified Customer

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Very professional and precise right from the beginning to end. They went extra miles at every step to make sure we had the best possible experience. People centered dealership, keep up the good work. end. They went extra miles at every step to make sure we had the best possible experience. People centered dealership, keep up the good work. More

by ruchisaini84 Verified Customer Verified Customer

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It was easy and quick to schedule the appointment. The drop off and pickup also quick and painless The drop off and pickup also quick and painless More

by GEORGEKIRT Verified Customer Verified Customer

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Did not fix my problems. Made one worse. Did not fix my issues. Clearly didn't listen to my problem statements. Made one worse. Did not fix my issues. Clearly didn't listen to my problem statements. More

by samualcc Verified Customer Verified Customer

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Great people in every department. Solid service. This dealership is, on its own, a reason to buy a BMW. Solid service. This dealership is, on its own, a reason to buy a BMW. More

by JM Verified Customer Verified Customer

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I want to preface this review by saying I have had good experiences at Otto’s in the past. Im not sure if the recent changes in ownership/management/ the name change has anything to do with my dissatisfact experiences at Otto’s in the past. Im not sure if the recent changes in ownership/management/ the name change has anything to do with my dissatisfaction but I’m very disappointed. On 11/9/2023, I dropped off my vehicle for a prepaid leather warranty cleaning that I’d purchased when having my vehicle built. This was supposed to be a one day service. I was surprised when I received a call stating that the vehicle would have to be there a bit longer (Due to no fault of my own). However, I explained that I had a scheduled c-section on 11/14/23 and that my husband and I would not be able to return the vehicle until 11/18/23. Unfortunately, my recovery did not go well, and I had another emergency surgery just two days later. On the same day, 11/16/23, Melissa, service associate, called my husband and stated that the only way the warranty could be used to clean the leather is if we paid for a $400 detail. A month prior, I had my car fully detailed which is why we wanted to use the warrant because the stains hadn’t come out. At any rate, we conceded and reluctantly paid because I was in the hospital and did not want to deal with the headache. A few days later, on 11/22/23, Otto’s had not serviced the vehicle when Melissa, started calling my husband incessantly asking for the loaner vehicle to be returned. She stated that the 3rd party agency was not able to service the vehicle and that she did not know when they would be able to. My husband and I I both explained to Melissa that I had an emergency surgery after having my bab More

by fabuzayd1 Verified Customer Verified Customer

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Service was acceptable, timing to get the work done was a little slow but all in all was an8 little slow but all in all was an8 More

by joe1449C Verified Customer Verified Customer

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Service was outstanding but loaner vehicles are only available when booked 4-6 weeks in advance. My 330i broke down three times and I was stuck with an Uber. Years ago Otto’s always had loaners ready. available when booked 4-6 weeks in advance. My 330i broke down three times and I was stuck with an Uber. Years ago Otto’s always had loaners ready. More

by mkerins81 Verified Customer Verified Customer

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