Melissa Horan
Melissa Horan at Lexus of Orange County
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Melissa Horan | Page 2

Product Specialist

Lexus of Orange County

3496 Route 6
Middletown, NY 10940

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4.9
231 Reviews

Hi! My name is Melissa. I am from Northern NJ. I started sales in the fall of 2017. I enjoy the countryside of Orange County NY. My family loves to apple pick in the various orchards in Orange County. I love to hike and visit historical places in the area. You'd be amazed of all the history that Orange County has to offer! I'm a dog lover! I have two labs, Bailey and Guinness. They join us on our hikes. Guinness loves to find any puddle and lay in it... I also love to cook when I have time. My five year old niece loves to cook with me. I am kid friendly! Lol I used to be a nanny for 14 years. Watching kids grow and become their own person was very rewarding to me. I always have toys in my desk to help entertain them so it makes your car buying experience less of a hassle.

Dealership Experience

6 yrs, 9 mos

Industry Experience

6 yrs, 9 mos

Specialties & Trainings

Program Consultant

Lexus Delivery Specialist

View more specialties & trainings
4.9

231 Reviews

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231 Reviews of Melissa Horan

June 02, 2023

Dealership Rating
Employee Rating

I’m a Repeat customer and will be again. great dealership. Fast, easy, trustworthy, and nice. Sale was seamless no issues. Love Melissa! More

by MELISSA.A.SCHILIO
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Stephen Berkowitz, Stephen Jean

Jun 05, 2023

Lexus of Orange County responded

We appreciate your patronage, Melissa! It's wonderful to see you had another fast, easy and seamless car buying experience with our team. We look forward to your next visit!

May 19, 2023

Dealership Rating
Employee Rating

Very good, except I should have taken more time reviewing additional protection. Paying over $2000 for wheel/tire protection can't make sense. More

by allen27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 23, 2023

Lexus of Orange County responded

Allen, it’s wonderful to see you had a good experience, but I regret to learn you are not so sure about the wheel and tire protection. If you are wanting to discuss this further, please reach out to me directly and I will be happy to answer any questions you have, thank you. Stephen Berkowitz 845-589-5424 Sales Manager

May 18, 2023

Dealership Rating
Employee Rating

Excellent service ! !Very clean place, friendly to costumers( bagel and coffee) Now you can watch video what is happening to you car!( video is sent by mechanic who is ta More

by MaggiOk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2023

Lexus of Orange County responded

It's wonderful to see you received excellent service while visiting, Maggi! Come visit us again in the future!

May 14, 2023

Dealership Rating
Employee Rating

On time appointment. Was fast and efficient and they even washed my car. Easy peasy More

by albertbaker369
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 15, 2023

Lexus of Orange County responded

Hi Albert, it's great to see you received fast and efficient service during your recent visit. Come visit us again soon!

May 06, 2023

Dealership Rating
Employee Rating

Very curious and professional. Timing was not bad. They were able to address the the situation and tackle it in a timely manner. More

by VKAMA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
May 09, 2023

Lexus of Orange County responded

We appreciate you taking the time to share this feedback about your visit. Come see us again soon!

May 05, 2023

Dealership Rating
Employee Rating

Straight forward and do honor their promises. I would recommend this dealership. Melissa is great. More

by VERA_LUSHI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 05, 2023

Lexus of Orange County responded

We appreciate the recommendation and our team looks forward to seeing you again!

May 04, 2023

Dealership Rating
Employee Rating

Awesome customer service. Since I started looking for a new Lexus every dealership was giving me a bait and switch one price over the phone and even worse over the internet ,t More

by xxxmxracer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 05, 2023

Lexus of Orange County responded

Congrats on your new ride! We're happy to see you had an awesome car buying experience with our team and we look forward to seeing you again in the future!

May 05, 2023

xxxmxracer responded

Since I started looking for a new Lexus every dealership was giving me a bait and switch one price over the phone and even worse over the internet ,than at the time of signing they would tack on $5,000 to $10,000 more . I walked away from 5 signings for my new Rx 350 before I found Orange County Lexus. Your dealership is the only one that has kept their word with the out the door price. And even though I have to drive over 2 hours to get there to pick up my new car you now have a customer for life !!

May 02, 2023

Dealership Rating
Employee Rating

Very friendly service. Comfortable atmosphere. Competent individuals and speedy resolution to the purchase. Would recommend this dealership to friends and family More

by jeweljm40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stephen Jean

May 03, 2023

Lexus of Orange County responded

Thank you for sharing this kind feedback about the friendly and fast service you received. See you next time!

May 02, 2023

Dealership Rating
Employee Rating

Very competent staff; excellent customer service. Prompt on time repair work, great communication and and excellent facility More

by dcaplicki
Recommend Dealer
Yes
May 03, 2023

Lexus of Orange County responded

It's wonderful to see your received excellent and prompt customer service from our team during your recent visit. Come visit again soon!

April 28, 2023

Dealership Rating
Employee Rating

Great service excellent company I would definitely visit again and tell everyone to check then out I felt very comfortable everything was explained with great understanding More

by Joanne Reid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2023

Lexus of Orange County responded

It's wonderful to see our team provided great service during your recent visit! Come see us again in the future!

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