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Melissa Horan
Refer Me
231 Reviews
Hi! My name is Melissa. I am from Northern NJ. I started sales in the fall of 2017. I enjoy the countryside of Orange County NY. My family loves to apple pick in the various orchards in Orange County. I love to hike and visit historical places in the area. You'd be amazed of all the history that Orange County has to offer! I'm a dog lover! I have two labs, Bailey and Guinness. They join us on our hikes. Guinness loves to find any puddle and lay in it... I also love to cook when I have time. My five year old niece loves to cook with me. I am kid friendly! Lol I used to be a nanny for 14 years. Watching kids grow and become their own person was very rewarding to me. I always have toys in my desk to help entertain them so it makes your car buying experience less of a hassle.
Read moreDealership Experience
6 yrs, 9 mos
Industry Experience
6 yrs, 9 mos
Specialties & Trainings
Program Consultant
Lexus Delivery Specialist
Lexus Technology Specialist
Consulting/Tech Specialist
231 Reviews
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231 Reviews of Melissa Horan
April 22, 2023
The receptionist was fast and accurate. I got in and out fairly quickly, the earlier reminders are also nice. I got in and out fairly quickly, the earlier reminders are also nice. More
by jim
Verified CustomerOther Employees Tagged: Chris Nenning
Helpful 
April 21, 2023
Melissa Horan was a pleasure to work with. This is the second Lexus we bought with her as the salesperson This is the second Lexus we bought with her as the salesperson More
by scarpula
Other Employees Tagged: Stephen Jean
April 16, 2023
I had a great experience when leasing my 2023 ES350 from Lexus of Orange County. Everyone was attentive and straightforward with me. I would definitely be returning when I’m shopping for another vehicle. Me Lexus of Orange County. Everyone was attentive and straightforward with me. I would definitely be returning when I’m shopping for another vehicle. Melissa Horan gave me the best car purchasing experience I have ever had with any dealership. More
by itsjustjosh
Other Employees Tagged: Stephen Jean
March 29, 2023
Took the rx350 in for an oil change on 25mar2023. The dealership finished the oil change turn the car back over to my wife and I. We drive that car for about one hour and a message comes up that we h The dealership finished the oil change turn the car back over to my wife and I. We drive that car for about one hour and a message comes up that we have low oil! I check the oil and nothing registers on the oil stick. Call the dealership, a tow truck tows us back to the dealership. It's explained to us that the oil dispenser didn't put enough oil back into the engine. They turn the car back over to us apologize numerous times and give us two free oil changes. Mean while it ruined the entire day, my wife didn't make it to dress fittings with my daughter (for a wedding). Unacceptable.. I notice on the wall their hourly fee is $165.00 and hour. Let's do the math then it cost me 3.5 hours , along with my wife, I also had to call another person and get a ride back to the dealership. So if the dealership really wanted to be "sorry" two oil changes was a slap in the face. For a comp value they should have done $165.00 x 3.5 hours x 3 (people's who Saturday was ruined) and the missed memories that my wife didn't get with my daughter, you can't put a price one it. End of my rant. Thank you for listening More
by swim100mom
Other Employees Tagged: Adrian Galeas
March 20, 2023
My second purchase at this dealership was so easy, there was no pressure from Melissa. Now that’s a salesperson, she said it like it was. Made a few recommendations, even though I knew what I wanted and the was no pressure from Melissa. Now that’s a salesperson, she said it like it was. Made a few recommendations, even though I knew what I wanted and the price I wanted to pay. Her work ethics is something that can be emulated🤙 More
by mdabichan
March 18, 2023
Melissa is the absolute best! This was my third car purchase from her! Always an easy, pleasant experience! This was my third car purchase from her! Always an easy, pleasant experience! More
by pcocchiaesq
Other Employees Tagged: Stephen Jean
March 18, 2023
What I care about is time, attention, honesty, and loyalty. At Lexus I got all of those things. Lexus, made the time, gave me the attention that was needed and honest with me and the loyalty as well loyalty. At Lexus I got all of those things. Lexus, made the time, gave me the attention that was needed and honest with me and the loyalty as well. Great job Melissa Horan! More
by eebwilliams
Other Employees Tagged: Rebecca Cohen, Govaia Larcher
March 09, 2023
Great service. Nice people. Not pushy. Very clear in explaining all finances. Definitely will be buying another car Nice people. Not pushy. Very clear in explaining all finances. Definitely will be buying another car More
by Delikat83
Other Employees Tagged: John Roscino, Govaia Larcher, Terrel Moore, Stephen Jean, Adrian Galeas, Marcial Mendoza, Tyler Figueroa, Daniel Becerra
March 03, 2023
Pretty chill, they were fast and efficient. I got in and they started working on my car immediately. I got in and they started working on my car immediately. More
by Ali
Other Employees Tagged: Aracelis Mendez, John Roscino, Chris Nenning, Terrel Moore, Stephen Jean, Adrian Galeas, Marcial Mendoza, Tyler Figueroa, Daniel Becerra
