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Melissa Horan
231 Reviews
Hi! My name is Melissa. I am from Northern NJ. I started sales in the fall of 2017. I enjoy the countryside of Orange County NY. My family loves to apple pick in the various orchards in Orange County. I love to hike and visit historical places in the area. You'd be amazed of all the history that Orange County has to offer! I'm a dog lover! I have two labs, Bailey and Guinness. They join us on our hikes. Guinness loves to find any puddle and lay in it... I also love to cook when I have time. My five year old niece loves to cook with me. I am kid friendly! Lol I used to be a nanny for 14 years. Watching kids grow and become their own person was very rewarding to me. I always have toys in my desk to help entertain them so it makes your car buying experience less of a hassle.
Read moreDealership Experience
8 yrs, 11 mos
Industry Experience
8 yrs, 11 mos
Specialties & Trainings
Program Consultant
Lexus Delivery Specialist
Lexus Technology Specialist
Consulting/Tech Specialist
231 Reviews of Melissa Horan
October 01, 2021
Clean, friendly, love the text updates. Service department always accommodates as much as possible. Considering keeping beyond my lease department always accommodates as much as possible. Considering keeping beyond my lease More
by TANYAANTHONY811
Verified CustomerOther Employees Tagged: Aracelis Mendez, Chris Nenning
September 15, 2021
Great environment, nice showroom, I think can be much better like wifi service and some other tips better like wifi service and some other tips More
by Cercado74
Other Employees Tagged: Chris Nenning, Mike Jaloudi
September 04, 2021
Melissa your salesperson was cordial knowledgeable and pleasant. She really knew the vehicle and was very helpful during the test drive. Her explanation of the features of the model purchased.was present pleasant. She really knew the vehicle and was very helpful during the test drive. Her explanation of the features of the model purchased.was presented well. She is an asset to the dealership. Thank You Melissa , Dominick and Maryann Agostino. More
by Omaryann6
Other Employees Tagged: Adrian Galeas
August 24, 2021
Good customer support, transparent process, hassle-free buying process. I am satisfied with the purchase of this 2020 Mercedes-Benz GLB 250. Thanks for all your assistance. buying process. I am satisfied with the purchase of this 2020 Mercedes-Benz GLB 250. Thanks for all your assistance. More
by Joel8920
Other Employees Tagged: Govaia Larcher, Terrel Moore, Stephen Jean
August 03, 2021
The best service or nine nice people where are you friendly thank you for help Needs we go again I’m just coming to…… Thanks again friendly thank you for help Needs we go again I’m just coming to…… Thanks again More
by Giorgi
Other Employees Tagged: Govaia Larcher, Adrian Galeas , Melissa
July 28, 2021
Great experience until I prlurchased the vehicle, then customer service was seriously lacking. No return phone calls, no follow up, registration wasn't processed until almost 3 weeks after the vehicle was customer service was seriously lacking. No return phone calls, no follow up, registration wasn't processed until almost 3 weeks after the vehicle was purchased. The service dept however was amazing. More
by ark111588
Other Employees Tagged: Chris Nenning, Stephen Berkowitz, Govaia Larcher, Mike Jaloudi
July 14, 2021
EVERYONE (AND I MEAN EVERYONE) went above and beyond to assist me in my purchase and I never want to own anything but a Lexus! I will be recommending the Orange Co Lexus crew to everyone I meet. Thank you assist me in my purchase and I never want to own anything but a Lexus! I will be recommending the Orange Co Lexus crew to everyone I meet. Thank you to the whole staff for making this one of the easiest and seamless transactions that I've ever had. More
by eeemogg
Other Employees Tagged: Govaia Larcher, Mike Jaloudi , Alfred Marrero, There was a gentleman who helped me with the function of the car before driving off the lot, and I don't recall his name but he was also very helpful in the process.
June 20, 2021
Melissa was very nice and great at her job felt very comfortable purchasing a car from here. The detail on the car could of been a lot better but I detail professionally on the side so wasn’t a deal bre comfortable purchasing a car from here. The detail on the car could of been a lot better but I detail professionally on the side so wasn’t a deal breaker. Overall smooth and good experience in the dealership More
by jacksonsullivan14
Other Employees Tagged: Stephen Berkowitz
June 05, 2021
Great experience working with Mellisa and Steven! That were very professional and courteous . We will definitely come back here when we are ready for our next car and look forward to working with both Mel were very professional and courteous . We will definitely come back here when we are ready for our next car and look forward to working with both Mellisa and Steven again Daria & John Justiniano More
by jj990
Other Employees Tagged: John Roscino, Stephen Berkowitz, Govaia Larcher
May 25, 2021
Only recommend that they be very careful and get everything offered in writing. I felt my saleman did not do anything on my behalf. Stock or 'pat' answers that were not revealing, when asking a que everything offered in writing. I felt my saleman did not do anything on my behalf. Stock or 'pat' answers that were not revealing, when asking a question. Mike the manager basically saved the transaction. Look up my history with Lexus, Prestige and here. *8 cars over approx. 20+ years , excellent credit, and i was walking away. Until a phone call later. Things could still be better. I don't feel i got the exact car i negotiated for, More
by mimi
Other Employees Tagged: Govaia Larcher, Mike Jaloudi , John in finance
