Melissa James-Hancher
Melissa James-Hancher at Washington Ford Inc.

Melissa James-Hancher | Page 2

Sales associate

Washington Ford Inc.

507 Washington Rd.
Washington, PA 15301

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5.0
24 Reviews
5.0

24 Reviews

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24 Reviews of Melissa James-Hancher

October 18, 2025

Dealership Rating
Employee Rating

Melissa treated me like a friend from the start, was not pushy in any way but did everything she could to get a deal done on a used truck. She even worked with the finance team to get me a better rate than More

by tabauer73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracy Goodwin

September 30, 2025

Dealership Rating
Employee Rating

Melissa was a pro at what she does. Pleasure working with her from beginning to the end. More

by bruce_ken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Schaerer, Don Paris, Tracy Goodwin , Ryan Keebler

September 15, 2025

Dealership Rating
Employee Rating

Dealer experience was good but very disappointed by the price received. I know, it's my fault for not doing my research but when my used car is priced over 10,000 more than trade in there had to be more m More

by henrty01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 15, 2025

Washington Ford Inc. responded

Henry, Thank you for your business and your review. The difference you are referencing isn't simply that cut and dry. On the surface it may appear that way but there are numerous factors that go into getting a vehicle ready for the retail lot and the cost associated with every little aspect that needs done to these vehicles is extensive. I'm approaching my fifteenth year here and this is the first time I'm experiencing a review with this subject. I assure you that your trade is no where near the profitability you laid out. If this were a reoccurring theme then you'd see similar reviews such as yours expressing the same sediment. We appreciate your business and don't want you to feel at fault in anyway. If you'd like to discuss this any further please feel free to reach out to me, thanks JS. Jeff Schaerer General Manager Washington Ford (724) 223-5100 ext 249

Sep 15, 2025

Washington Ford Inc. responded

Henry, If you are open to this, would you be willing to call me to talk this over? If you are, I have a meeting at 1:30pm today. I can discuss before or after my meeting. Please let me know, thanks JS.

Sep 15, 2025

henrty01 responded

I understand all of this completely. I know that this is a business and must make money. I have traded in plenty of cars in my life and have never seen a mark up this high. I realize you may not get that price but I do feel like there was more room for you to move either on the trade or on the purchase. Like I said shame on me for not pushing more.

Sep 15, 2025

henrty01 responded

I can't talk today. I'm at work, teaching. I'm not sure there is much that can be done and I'm sure you'll just tell me all of the things that go into getting a used car to market. I'm not saying I understand all of these things but I do understand there are costs. I'm just used to prices being between 2 - 4k over trade in. That seems fair to me and has been the case on plenty of other dealerships I've dealt with.

Sep 15, 2025

henrty01 responded

Feel free to e-mail me at henrty01@gmail.com or text at 724 991 1523.

September 12, 2025

Dealership Rating
Employee Rating

You're very kind, you can consider it. You're very good at going over the paperwork with me and I would you're here again if I need another car More

by sdhuggins21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CJ Gaudio, Ryan Smith

August 26, 2025

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Employee Rating

Melissa was wonderful, very efficient and was a pleasure to work with. She is a valuable asset to your dealership. More

by glgord
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 20, 2025

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Employee Rating

Made the experience easy and worked with me when it came to the numbers. Also even helped with after the sale with an issue on my Certified Pre-Owned Explorer. More

by levijpelikan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 19, 2025

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Employee Rating

This is my 5th vehicle purchase. By far the best and easiest! Thank you to everyone for being fantastic! More

by wlee1997
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Schaerer, Tracy Goodwin

July 19, 2025

Dealership Rating
Employee Rating

Had what I wanted. Good price Great saleswoman made buying a car so much easier More

by alicegeorge1127
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brennan May

July 18, 2025

Dealership Rating
Employee Rating

Melissa was very professional, friendly and answered my questions about the Bronco. A true asset More

by jbennett8254
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 28, 2025

Dealership Rating
Employee Rating

Everything went great. Melissa was very friendly and helpful getting me the truck I wanted. Excellent car buying experience and a friendly staff. More

by cpmustango6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darren Burns

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