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Melissa Ortiz
Melissa Ortiz at Lewisville Volkswagen
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Melissa Ortiz

Service Drive Manager

Lewisville Volkswagen

893 S Stemmons Fwy
Lewisville, TX 75067

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4.8
403 Reviews
4.8

403 Reviews

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403 Reviews of Melissa Ortiz

April 26, 2024

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Love my VWs. ..my 5th one . 3 beetles, a Sirocco and golf sportswagon. I tried another brand and went back to VW More

by Stickwoman75
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Recommend Dealer
Yes

Other Employees Tagged: Tim Larsen

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April 22, 2024

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Always happy with the service I receive at Lewisville Volkswagen. My backup camera is now working. More

by SPANTERMUEHL
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Recommend Dealer
Yes

Other Employees Tagged: Tim Larsen, Brian Swarvar, Jimmy Foster

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Apr 23, 2024

Lewisville Volkswagen responded

We are thrilled that you are a happy customer! Thank you for choosing Lewisville Volkswagen and for sharing your experience. Drive safely until we see you again!

April 17, 2024

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Great customer service and cost was reasonable. Dealership was clean and everyone was friendly. Top notch operation. More

by ardenfloran
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Recommend Dealer
Yes

Other Employees Tagged: Charles

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Apr 17, 2024

Lewisville Volkswagen responded

We're glad to know you had a great experience at Lewisville Volkswagen! Thanks for the compliments on our customer service, cleanliness, and friendly team. We strive to provide top-notch service every time!

April 10, 2024

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They we very nice, accommodating and quick. When you drive in the service lane, someone automatically came out with no wait. My service advisor was very nice. More

by sonyadevans
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Yes
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Apr 10, 2024

Lewisville Volkswagen responded

Sonya, we're glad to know you had a great experience with our service team at Lewisville Volkswagen. We always aim for efficiency and top-notch customer care. Thanks for your feedback!

April 10, 2024

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They we very nice, accommodating and quick. When you drive in the service lane, someone automatically came out with no wait. My service advisor was very nice. More

by sonyadevans
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Recommend Dealer
Yes
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Apr 10, 2024

Lewisville Volkswagen responded

Sonya, we're glad to know you had a positive experience with our service team at Lewisville Volkswagen. We strive for efficient and friendly service! Thanks for the review.

April 02, 2024

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Ralph and Melissa were terrific in assisting with my 10,000 mile maintenance! The waiting room area was sufficient with entertainment and beverage options. More

by 4prilMcDonell
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Recommend Dealer
Yes

Other Employees Tagged: Ralph

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Apr 02, 2024

Lewisville Volkswagen responded

We're delighted to know Ralph and Melissa provided 5-star assistance during your 10k-mile maintenance at Lewisville Volkswagen! It's wonderful that you enjoyed the waiting room amenities as well. Thanks for sharing your experience with us!

March 27, 2024

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My service advisor was amazing. She got me in and out in a very reasonable amount of time. She did an amazing job with communicating with me and delivered on what she said she was g More

by AARONFADOUX
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Yes
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Mar 27, 2024

Lewisville Volkswagen responded

Aaron, it's great to know that our service advisor at Lewisville Volkswagen was able to provide you with an efficient and communicative experience. We appreciate your feedback!

March 23, 2024

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Great service provider. Works on all reported complaints very clearly & suggests recommendations with ease & convenience. More

by DUTTA.RUPAM1987
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Yes
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Mar 25, 2024

Lewisville Volkswagen responded

We're delighted to know that you found our service at Lewisville Volkswagen great and convenient. We always aim to provide clear solutions for all customer concerns. Thanks for the positive feedback!

March 22, 2024

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Excellent service. Fast and timely repairs made on my visit. Friendly knowledgeable staff. Best in Dallas More

by Jeffzismer
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Recommend Dealer
Yes

Other Employees Tagged: Tim Larsen

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Mar 24, 2024

Lewisville Volkswagen responded

We're glad to know you had a great experience with our team at Lewisville Volkswagen. Thanks for recognizing the excellent service and timely repairs!

March 19, 2024

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All issues were addressed. Service provided the video I requested. Repairs were completed when promised. More

by rowland.marcey
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Recommend Dealer
Yes
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Mar 20, 2024

Lewisville Volkswagen responded

We're delighted to know that all your concerns were addressed and the service met your expectations at Lewisville Volkswagen. Thank you for sharing this positive feedback!

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