Melissa Prochnow
Melissa Prochnow at Land Rover Sudbury

Melissa Prochnow | Page 2

Business Development Manager

Land Rover Sudbury

83 Boston Post Rd
Sudbury, MA 01776

4.1
18 Reviews
4.1

18 Reviews

Write a Review

Dealership Experience

4 yrs, 7 mos

Industry Experience

17 yrs

Languages Spoken

English English

18 Reviews of Melissa Prochnow

November 24, 2022

Dealership Rating
Employee Rating

JP was great, knowledgeable and helpful. He helped compare different options with no added pressure during the whole process - he called post sale to to ensure all was going well. Highly re More

by aike11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Aya Badreddine, Lawrence Blaushield, Jean-Pierre (JP) Tran-Dac

Nov 25, 2022

Land Rover Sudbury responded

Thank you for taking the time to leave us a review. We're so glad you enjoyed working with JP, but are disappointed to hear that your experiences with the rest of our team weren't as satisfactory. If there's any specific feedback you'd like to share about the follow-up service after your purchase, please feel free to contact me directly so that I can make sure it gets addressed with our staff. Respectfully, Luiz Augusto Angelo - General Manager - langelo@herbchambers.com

Nov 24, 2022

aike11 responded

JP was great and helpful, can’t say the same about others had to deal with when issues with car post purchase.

November 11, 2022

Dealership Rating
Employee Rating

Neil was personable and extremely knowledgeable about the vehicle. Not a single question went unanswered. Thanks Neil More

by sbullard13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Neil Fishbone, Zashary Santiago , Lawrence Blaushield

Nov 14, 2022

Land Rover Sudbury responded

Thank you for sharing this fantastic feedback with us! We're so glad Neil was able to answer all your questions and we hope to see you again next time here at Land Rover Sudbury!

October 27, 2022

Dealership Rating
Employee Rating

I’ve always liked how I was treated at this dealership and appreciate how they deal with my concerns. It also helps that everyone seems so cheerful so early in the morning. Hopefully this type of customer More

by benz011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: June Robinson, Manny Diaz, Steven Tokok, Zashary Santiago , Aya Badreddine, Ryan Yeomans

Oct 27, 2022

Land Rover Sudbury responded

Thank you for sharing your kind review! We're so happy that you love working with our team. We appreciate you as a customer and look forward to working with you as a customer for life! -Land Rover Sudbury

February 05, 2022

Dealership Rating
Employee Rating

Rolande was amazing and extremely professional! Love Melissa and the gentleman in finance. I would highly recommend them to anyone in need of a car. More

by Nicole.mancini
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zashary Santiago , Rolande Halabi

Feb 08, 2022

Land Rover Sudbury responded

Thank you for the great review, Nicole! We're so glad you enjoyed working with our team here at Land Rover Sudbury and we hope you'll be visiting us again in the future. Take care!

September 03, 2021

Dealership Rating
Employee Rating

Manny was very informative and professional. In my years of purchasing vehicles, he has been the best! Would recommend anyone to do business with Manny. More

by Maria C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Diaz , Keith Burns, Tom Shusda

Sep 07, 2021

Land Rover Sudbury responded

We're so happy to hear this, Maria, and can't wait to share your kind words with Manny! Thanks for trusting Land Rover Sudbury with your business. We look forward to seeing you again next time!

September 01, 2021

Dealership Rating
Employee Rating

A great experience from start to finish!!The A great experience from start to finish!! The communication before I even visited was excellent and everyone was very helpful to try and meet my need More

by Mlhancock2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Diaz , Sarah Lynch

Sep 02, 2021

Land Rover Sudbury responded

Thank you so much for the wonderful review! We appreciate you trusting Land Rover Sudbury with your business and are thrilled to hear that our team made the experience a great one for you. Thanks again for the kind words and please don't hesitate to reach out if there's anything else we can do for you!

June 25, 2021

Dealership Rating
Employee Rating

This is my second purchase from Herb Chambers, and they have been professional and courteous every single time I've been there, to include all the times I've gotten my car serviced. Of all my times ever bu More

by JD
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Diaz, Luiz Augusto Angelo , Keith Burns, Jorge

Jun 25, 2021

Land Rover Sudbury responded

Thanks for giving Manny, Jorge, and Keith a shoutout! Our team is so happy to hear your experiences at Land Rover Sudbury have always been five-star worthy! We appreciate you being part of our Herb Chambers family! See you next time!

January 26, 2021

Dealership Rating
Employee Rating

It was an absolute pleasure working with Manny! I didn't know what to expect since I had never gone to this dealership before, but I was pleasantly surprised by the no pressure feel and ease of purchasing m More

by loucastro1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Diaz , Lawrence Blaushield

Feb 15, 2021

Land Rover Sudbury responded

loucastro1 - What an outstanding review to read! It is great to know that Manny, Lawrence and Brian provided you with a first class and welcoming shopping experience. Our primary concern is delivering flawless customer service and we're happy to know that they provided you with exactly that. Thank you for your kind words and we look forward to serving your automotive needs for many more years to come! Enjoy your new Range Rover! - Herb Chambers Land Rover Jaguar Sudbury team

2

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