Melissa Prochnow
Melissa Prochnow at Land Rover Sudbury

Melissa Prochnow | Page 2

Business Development Manager

Land Rover Sudbury

83 Boston Post Rd
Sudbury, MA 01776

4.4
23 Reviews
4.4

23 Reviews

Write a Review

Dealership Experience

6 yrs, 6 mos

Industry Experience

18 yrs, 11 mos

Languages Spoken

English English

23 Reviews of Melissa Prochnow

November 16, 2023

Dealership Rating
Employee Rating

Kudos to Melissa, Lawrence & Tom in sales. Zash in Finance. Aya and Bryson in Service. Thanks for the new Defender. David in RI. More

by david_h_martinez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zashary Santiago , Aya Badreddine, Lawrence Blaushield, Tom Caswell, Bryson Paulding

Nov 17, 2023

Land Rover Sudbury responded

Hi David! It's great to know that Melissa, Lawrence, Tom, Zash, Aya, and Bryson from our team at Land Rover Sudbury provided you with such a positive experience. We hope you're enjoying your new Defender!

April 07, 2023

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Employee Rating

It was our second experience buying a Range Rover but the first one with Manny. Manny is great, make everything easier by being very kind and giving us all the necessary information and going beyond we could More

by Marcelo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zashary Santiago , Manny Diaz, Nicholas Kszepka

Apr 13, 2023

Land Rover Sudbury responded

Marcelo, thank you for trusting the Land Rover Sudbury team with your business! We're so glad Manny had the opportunity to assist you with your recent purchase and we'll be sure to share this wonderful feedback with him. Enjoy your vehicle and please don't hesitate to reach out the next time we can be of assistance!

March 27, 2023

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Employee Rating

It’s very professional people and easy to approach for any questions It’s very helpful to meet your request More

by jwanfarhan4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luiz Augusto Angelo, Lawrence Blaushield, Amr Eissa, Bryson Paulding, Ryan Yeomans, George

Mar 29, 2023

Land Rover Sudbury responded

Thank you for the wonderful feedback about our Land Rover Sudbury team! We're grateful for your support and look forward to serving you again next time. Take care!

February 21, 2023

Dealership Rating
Employee Rating

After several communications with this dealer, I made an appointment to see a 2016 Range Rover. When I arrived, the sales manager said they had just sold the car an hour before. I was told they tried to cal More

by jeff
Recommend Dealer
No

Other Employees Tagged: Nicholas Kszepka

Feb 22, 2023

Land Rover Sudbury responded

Thank you for the review, Jeff. On behalf of our team, I sincerely apologize for any frustration or inconvenience this experience caused for you. Please contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Luiz Augusto Angelo - General Manager - langelo@herbchambers.com

Feb 22, 2023

jeff responded

That's the standard answer folks. Maybe the time to apologize would have been after I abruptly left your dealership because your sales manager lied to my face? That wasn't going to happen though was it. No, it's the standard answer given when they have no real choice but to give one.

January 14, 2023

Dealership Rating
Employee Rating

What a pleasant surprise dealing with Manny, he’s professional and knows his Jags. This was the first experience with the brand since I typically purchase Lexus or Mercedes. Manny was able to answe More

by Dawnchenevert
Recommend Dealer
Yes

Other Employees Tagged: Lawrence Blaushield, Manny Diaz

Jan 18, 2023

Land Rover Sudbury responded

It's wonderful to hear that Manny and Lawrence made the process of browsing our selection of cars so great! We appreciate you giving us a try and hope we can make the deal happen for you someday in the near future! Thank you so much, Dawn! - Land Rover Sudbury

November 24, 2022

Dealership Rating
Employee Rating

JP was great, knowledgeable and helpful. He helped compare different options with no added pressure during the whole process - he called post sale to to ensure all was going well. Highly re More

by aike11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Aya Badreddine, Lawrence Blaushield, Jean-Pierre (JP) Tran-Dac

Nov 25, 2022

Land Rover Sudbury responded

Thank you for taking the time to leave us a review. We're so glad you enjoyed working with JP, but are disappointed to hear that your experiences with the rest of our team weren't as satisfactory. If there's any specific feedback you'd like to share about the follow-up service after your purchase, please feel free to contact me directly so that I can make sure it gets addressed with our staff. Respectfully, Luiz Augusto Angelo - General Manager - langelo@herbchambers.com

Nov 24, 2022

aike11 responded

JP was great and helpful, can’t say the same about others had to deal with when issues with car post purchase.

November 12, 2022

Dealership Rating
Employee Rating

Neil was personable and extremely knowledgeable about the vehicle. Not a single question went unanswered. Thanks Neil More

by sbullard13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Neil Fishbone, Zashary Santiago , Lawrence Blaushield

Nov 14, 2022

Land Rover Sudbury responded

Thank you for sharing this fantastic feedback with us! We're so glad Neil was able to answer all your questions and we hope to see you again next time here at Land Rover Sudbury!

October 27, 2022

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Employee Rating

I’ve always liked how I was treated at this dealership and appreciate how they deal with my concerns. It also helps that everyone seems so cheerful so early in the morning. Hopefully this type of customer More

by benz011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steven Tokok, Zashary Santiago , Aya Badreddine, Manny Diaz, June Robinson, Ryan Yeomans

Oct 27, 2022

Land Rover Sudbury responded

Thank you for sharing your kind review! We're so happy that you love working with our team. We appreciate you as a customer and look forward to working with you as a customer for life! -Land Rover Sudbury

February 06, 2022

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Employee Rating

Rolande was amazing and extremely professional! Love Melissa and the gentleman in finance. I would highly recommend them to anyone in need of a car. More

by Nicole.mancini
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zashary Santiago , Rolande Halabi

Feb 08, 2022

Land Rover Sudbury responded

Thank you for the great review, Nicole! We're so glad you enjoyed working with our team here at Land Rover Sudbury and we hope you'll be visiting us again in the future. Take care!

September 04, 2021

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Employee Rating

Manny was very informative and professional. In my years of purchasing vehicles, he has been the best! Would recommend anyone to do business with Manny. More

by Maria C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Burns, Manny Diaz, Tom Shusda

Sep 07, 2021

Land Rover Sudbury responded

We're so happy to hear this, Maria, and can't wait to share your kind words with Manny! Thanks for trusting Land Rover Sudbury with your business. We look forward to seeing you again next time!

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