Melissa Sutton
Melissa Sutton at Larry H. Miller Hyundai Peoria

Melissa Sutton | Page 7

Service Advisor

Larry H. Miller Hyundai Peoria

8425 W. Bell Road
Peoria, AZ 85382

Contact Me
4.8
195 Reviews

BIRTH PLACE: PHOENIX PREVIOUS OCCUPATION: INSURANCE AGENT HOBBIES: RUNNING AFTER MY KIDS

Dealership Experience

8 yrs, 7 mos

Industry Experience

26 yrs, 7 mos

4.8

195 Reviews

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195 Reviews of Melissa Sutton

September 20, 2023

Dealership Rating
Employee Rating

Melissa is friendly, knowledgeable, and efficient. Thanks for the great service you provide. She makes you feel like you are the only one even though there may be a line of people waiting their turn. More

by runner85381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2023

Larry H. Miller Hyundai Peoria responded

Thank you for your glowing review. Our team works tirelessly to make sure each customer is happy with their experience, and it's great to know that we were able to do that for you. We hope to see you soon for all your future automotive needs.

September 14, 2023

Dealership Rating
Employee Rating

Melissa is phenomenal. Goes out of her way. I trust here completely with her advice More

by Katie
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2023

Larry H. Miller Hyundai Peoria responded

Thank you for the kind words and for choosing our dealership for your automotive needs! We're thrilled to hear that our team was able to provide you with the level of service that you expect and deserve. We appreciate your business and hope to see you again soon!

September 03, 2023

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Employee Rating

Amazing service department and my service rep, Melissa Sutton, is absolutely fantastic! I will not take my Hyundai Elantra anywhere else for service. Thank you More

by diamonddeb.ddc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2023

diamonddeb.ddc responded

Amazing service department and my service rep, Melissa Sutton, is absolutely fantastic! I will not take my Hyundai Elantra anywhere else for service. Thank you

September 02, 2023

Dealership Rating
Employee Rating

It was great, they even checked everything to let me know what i have to change or not More

by lincotchaou
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 02, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

August 29, 2023

Dealership Rating
Employee Rating

Service advisor was changed but I was taken care of promptly and efficiently. I received text updates on service status throughout my wait. I was out in less than 45 minutes. More

by Sidewinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashleigh Ray

Sep 04, 2023

Larry H. Miller Hyundai Peoria responded

We appreciate you choosing our dealership for your automotive needs and we're glad to hear that our team was able to assist you in a friendly and professional manner. We value your feedback and thank you for taking the time to share your positive experience with us!

August 23, 2023

Dealership Rating
Employee Rating

Apparently Larry Miller Hyundai won't service your car. I called to set up an appointment and they told me 3 to 4. Then they told me to go find someplace else to get my car serviced. More

by tshinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 23, 2023

Larry H. Miller Hyundai Peoria responded

Happy Wednesday tshinton, I'm very sorry read that we did not meet you expectations. Please contact me directly so I can rectify the situation. -Robert Smith, Customer Relations Manager, 623.815.4581

Aug 23, 2023

Larry H. Miller Hyundai Peoria responded

Please call me so I can rectify the situation, so you don't go over the milage. I would reach out to you, but I don't have your name to look you up in our system. I can be reached directly at 623.815.4581. -Robert Smith, Customer Relations Manager

Aug 23, 2023

tshinton responded

This is not the first time i have had issues with Larry Miller Hyundai. The first time you didn't transfer my plates to the new car. Now I cant get service until a month from now. By then I will have gone past the 1000 mile rule and lost my complimentary service. To top it off your service department has the attitude of if you dont like waiting a month go someplace else. I guess I will just go someplace else that wants my business. Don't get me wrong. Your personal weren't mean or nasty when we talked.

August 14, 2023

Dealership Rating
Employee Rating

Everyone in the service dept have a great sense of humor. They make you fell like part of their family. Melissa is so helpful and makes me feel secure in any process of my car. She is super. More

by katakat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

August 09, 2023

Dealership Rating
Employee Rating

Melissa was my service advisor and was great! Friendly, courteous and explained my service work in simple terms. More

by posorio2527
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

Jul 08, 2024

Larry H. Miller Hyundai Peoria responded

Greetings,Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COMThank you,Victoria GibboniCustomer Relations Manager623-815-4581vgibboni@asburyauto.comLarry H. Miller Hyundai/Genesis Peoriawww.larrymillerhyundai.comwww.larrymillergenesis.com8425 W. Bell Rd.Peoria, AZ 85382

August 08, 2023

Dealership Rating
Employee Rating

Both Melissa and Mark have been my service advisors for over three years now, and are important part of why I keep coming back to have my cars serviced here. In times when good service is scarce, it is go More

by writetozee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Castleman

Aug 14, 2023

Larry H. Miller Hyundai Peoria responded

Your glowing feedback is truly valued. Our goal is to offer exceptional customer service and it's great to hear that we were able to meet your expectations. We look forward to serving you again in the future.

August 04, 2023

Dealership Rating
Employee Rating

My service advisor Melissa is top-notch. Her experience with Hyundai gives me confidence that my cars will always be appropriately serviced including any recalls. She even works with my 3rd More

by donaldrscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2023

Larry H. Miller Hyundai Peoria responded

We are overjoyed to hear about your experience at our dealership. Our goal is to provide top-notch customer service, and it's great to know that we were able to meet your expectations. We look forward to serving you again in the future.

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