Melissa Wilson | Page 14

Two words come to mind when thinking about Honda of Kenosha: Unethical and unprofessional. After visiting numerous dealerships in my search for the perfect car, I left this dealership in absolute di Kenosha: Unethical and unprofessional. After visiting numerous dealerships in my search for the perfect car, I left this dealership in absolute disbelief at how poorly my car buying experience was managed. Firstly, I was very disappointed in my interactions with management. The tone of the manager I was working with was very condescending, and this manager even gave me a sob story about how difficult it would be to sell my trade in because Camrys were so commonplace in the market, therefore he could not work with me on the amount that would be given for my trade in. I found out later it was sold the very next day. Additionally, it took two full days to finish up the purchase of my Honda. Every other dealership I visited was prepared to let me drive my selection off the lot immediately after signing a pricing agreement. This dealership kept stalling me; somehow they couldn't figure out how to see the lien on the Camry I traded in. No other dealership I visited (including other Honda dealerships) had any such problem. The next day, I had to sit at the dealership for 4 hours because they only had one person handling all of the financing for the entire dealership. The excuse I was given was that customers are processed in the order in which they are received. Unless the people who were processed before me made their purchases on previous days, I find that reasoning incredibly difficult to believe. Perhaps the worst part of my experience was watching how management treated Kevin, the consultant who worked so hard to get me into my new Honda. I watched as the manager, Matt, called him "boy" in front of my face multiple times, ordering him around as if reprimanding a child. This is no way to treat another human being. I was offended and even embarrassed that a manager behaved so immaturely in front of a customer. My experience at the dealership those two days was absolutely unacceptable. In terms of the vehicle itself, I was very disappointed in the appearance of the vehicle. There were multiple scratches on the side of the vehicle that should have been detailed out before that car ever made it off the lot. Additionally, there was a chip and dent in the rear bumper that looked downright ugly. I know this is a used vehicle I purchased, but Honda of Kenosha could have tried much harder to make the car look presentable. Worst of all, I had to drive all the way up to Kenosha from my work in Illinois on a Friday afternoon to get the vehicle serviced. The coolant reservoir was bone dry after only three weeks of owning this vehicle. It turns out that the radiator was not properly filled before the car was handed over to me. I cannot believe that Honda of Kenosha let me drive off the lot in a car that was improperly serviced. I am even more upset that I had to take time out of my day to fix a mistake that never should have occurred, though I am extremely thankful to the service department for addressing this issue so quickly and thoroughly. Before writing this review, I emailed the management of Honda of Kenosha outlining these issues and never received a response from anyone in management. I worked with Sarah to attempt to get Matt and other managers to sit down with me and discuss what happened, but nobody ever contacted me. I attempted to have Matt contact me multiple times to work out the situation, but he never even tried to reach out to me. I am very disappointed that Honda of Kenosha isn't as committed to providing the kind of quality customer service they claim to provide. My advice to any prospective car buyer: Go to Honda of Kenosha if you absolutely must and then only at your own risk; definitely don't make this dealership your first stop. More

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