Melissa Wilson | Page 13

Melissa Koerber customer service. Melissa Koerber gave me outstanding customer service. Roy Lacey and Randy Wilson never returned my attempts to contact them. Service Manager Richard Melissa Koerber gave me outstanding customer service. Roy Lacey and Randy Wilson never returned my attempts to contact them. Service Manager Richard Ward was extremely rude and unprofessional. More

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Awful experience The sales person was unprepared and rude, he told me I would not be able to pay less than $600-$700 monthly for a lease. I was there for 45 minutes a The sales person was unprepared and rude, he told me I would not be able to pay less than $600-$700 monthly for a lease. I was there for 45 minutes and was not able to even test drive a car. I ended up walking out and going to the Honda in Racine and purchasing a car there, I will never come back to the Honda of Kenosha. More

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Excellent service Overall one of the best experience I've had at a dealership. Anthony and Melissa were amazing very helpful. I highly recommend this dealer I am an out Overall one of the best experience I've had at a dealership. Anthony and Melissa were amazing very helpful. I highly recommend this dealer I am an out-of-state customer and I would definitely go back these people were both amazing.. More

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Amazing , Friendly , helpful I wanted to give Melissa and Anthony Lee a shout out for helping me find the best car to fit my needs. These two people were amazing, vary helpful rea I wanted to give Melissa and Anthony Lee a shout out for helping me find the best car to fit my needs. These two people were amazing, vary helpful really out there to make there customers HAPPY! Over all I recommend taking the drive to buy a vehicle from Honda of Kenosha its well worth your time... I hate going in dealers but this one changed that for me!!!!! Thank you to Anthony and Melissa for a wonderful experience!!!!! I LOVE my new Honda Bye Bye Chevy :) More

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Helpful Resolution by Melissa Koerber We finalized a new car purchas in March that included a trade in. The trade in finance company had not posted the proceeds of our purchase/trade in a We finalized a new car purchas in March that included a trade in. The trade in finance company had not posted the proceeds of our purchase/trade in almost a month. Melissa helped to communicate, took ownership of my problem, research, and obtained funding evidence. Next she helped to contact the finance company to ensure proper allocation to my account and followed up that she took care of it. Great follow through, resolution, and personal attention to value the client experience! Thanks Melissa More

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Melissa is very fair and helpful. I had a little problem with at used car I purchased at Honda of Kenosha and she helped me out without any hassle. She she was very fair and took care I had a little problem with at used car I purchased at Honda of Kenosha and she helped me out without any hassle. She she was very fair and took care if it pretty quickly. She definitely made me a satisfied customer. More

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Great experience, service is outstanding My wife purchased a Pilot from HOK and from beginning to end, their sales staff was respectful, professional, and fantastic to deal with. We've have My wife purchased a Pilot from HOK and from beginning to end, their sales staff was respectful, professional, and fantastic to deal with. We've have some minor issue with our used car post purchase, and Melissa, Manager of Customer Relations, was extremely helpful in arranging a loaner to accomodate us, and notifying fellow staff members at the dealership; hopefully resolving our issue. Melissa responded to our message almost instantly, even during her off business hours, and had everything arranged and followed up with us the next morning. That type of service is hard to come by. Thank you Melissa More

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Service department Just wanted to let you all know how impressed I was with my first auto butler appointment. They detailed my car inside and out and and it smells and Just wanted to let you all know how impressed I was with my first auto butler appointment. They detailed my car inside and out and and it smells and looks brand new. Wow just wow.. great experience overall from the moment I dropped off to the moment I picked my Honda hrv up.. thank you again.. Kathy More

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Trade in/New Car Purchase I was recently in a car accident and I contacted Melissa at Honda of Kenosha for assistance with what amount of diminished value I could expect on my I was recently in a car accident and I contacted Melissa at Honda of Kenosha for assistance with what amount of diminished value I could expect on my Pilot that was being repaired. She obtained the information I was looking for from a used car manager at the dealership. When I made the decision to trade in my current vehicle and purchase a new Pilot, she set up an appointment for me to come in and speak with Anthony Lee. Melissa is an extremely helpful resource at Honda of Kenosha. I really enjoyed working with Anthony Lee during the process of my trade in/new car purchase. He was very informative, never pressuring and truly listened to my unique situation. I feel like he orchestrated the best deal possible for me. I left feeling satisfied with my purchase and feeling like Honda of Kenosha really wanted my business. More

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Very Helpful I worked with both Anthony Lee and Jesus Marti. After deciding initial purchase was just not right for me they worked together to find me something t I worked with both Anthony Lee and Jesus Marti. After deciding initial purchase was just not right for me they worked together to find me something that would work for me and between the two of them I ended up with a car I truly love. More

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