Leprince Elharfouche is amazing.
He helped my son and me find a car we were happy with. His patience during the transaction was incredible. You’ll leave with a smile from this dealer
He helped my son and me find a car we were happy with. His patience during the transaction was incredible. You’ll leave with a smile from this dealership, especially with this great team.
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by ERIKAROJAS_10
Verified Customer
Verified Customer
Feb 27, 2026 -
Gardena Honda responded
We're so glad to hear about your positive experience with Leprince! His dedication to helping customers is truly commendable. It's wonderful to know that you and your son found a car that makes you happy. We look forward to welcoming you back soon!
Regards,
Elizabeth Bernaba
Customer Relations Manager
ebarnabie@dwgardenahonda.com
Benny was great very communicative and got me in and out!
Will recommend him to everyone!
Will recommend him to everyone!
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by DDSJR20
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2026 -
Gardena Honda responded
We're so glad to hear about your positive experience with Benny! His dedication to communication and efficiency truly makes a difference. Thank you for recommending us; we look forward to serving you and your friends in the future!
Regards,
Mellie Morales
Customer Relations Manager
mmorales@gardenahonda.com
Not really sure what to say about the dealership itself
but I can say for the most part customer experience was good. I do have one complaint however, we originally came in on Saturday for a car repair tha
but I can say for the most part customer experience was good. I do have one complaint however, we originally came in on Saturday for a car repair that ended on Monday 2/23/26 with a new purchase and trade in. During the purchase, what we were told and what we actually received are two different things. The car my husband and I purchased is nice but we were told it would have features (seat warmers, blindspot lights, etc.) but they were not included. I reviewed the manual but didn’t see them listed so I called to make sure we weren’t misunderstanding/overlooking anything. The guy on the phone informed me those features are on the model right above the one we have. Someone was supposed to call me cause I just wanted to know what we could do at this point, trade it in and get the one with those features get a payment compensated, or we just have to live with what we have because the purchase is already complete… I guess next time we purchase a car from here, we’ll validate those features ourselves instead of taking your word for it, but the funny thing is, I always have a problem with something at this dealership (3rd purchase) yet, I keep finding myself having to come back here during a crisis…
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by NAMEDBYHIM
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2026 -
Gardena Honda responded
Thank you for sharing your feedback. We’re glad to hear your overall customer experience was positive, but we’re very sorry for the confusion regarding the features on your new vehicle. This is not the experience we aim to provide, and we’d like the opportunity to discuss what options may be available to ensure you’re satisfied with your purchase. Please reach out to me directly at 424-340-9120 so we can review this with you.
Regards,
Elizabeth Bernaba
Customer Relations Manager
ebarnabie@dwgardenahonda.com
Mar 11, 2026 -
NAMEDBYHIM responded
Hi Elizabeth, I called and left you a voicemail please call me back as soon as you can…. Never mind I just spoke with Honda and they provided some clarity so all good
Quick and easy , no hassle what so ever .
Installed my plates as well. Great service
Installed my plates as well. Great service
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by richiesaidso
Verified Customer
Verified Customer
Service Price Transparency
Feb 26, 2026 -
Gardena Honda responded
We're so glad to hear about your positive experience! Quick and hassle-free service is what we strive for, and it's wonderful that our team could assist you with your plates as well. Looking forward to seeing you again soon!
Regards,
Mellie Morales
Customer Relations Manager
mmorales@gardenahonda.com
Muchas gracias por el servicio que me dieron ,para la
persona que me ayudo todo el tiempo Milli cuando llegamos a pedir precios ,y ayudar en en todas nuestras dudas antes de comprar el carro .
persona que me ayudo todo el tiempo Milli cuando llegamos a pedir precios ,y ayudar en en todas nuestras dudas antes de comprar el carro .
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by DELEON.ROSA47
Verified Customer
Verified Customer
Feb 26, 2026 -
Gardena Honda responded
Nos alegra mucho saber que tuvo una experiencia positiva! Milli es un gran activo para nuestro equipo, y es maravilloso saber que hizo que su proceso de compra de auto fuera sencillo e informativo. Disfrute de su nuevo vehículo y esperamos verle pronto!
Saludos,
Elizabeth Bernaba
Gerente de Relaciones con el Cliente
ebarnabie@dwgardenahonda.com
Great dealership, I believe this is our third car here.
Very professional as always, great service, friendly staff.
Very professional as always, great service, friendly staff.
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by SAGREDO.LUIS24
Verified Customer
Verified Customer
Feb 25, 2026 -
Gardena Honda responded
We're delighted to hear about your positive experiences with us! It's wonderful to know you've chosen us for your third car. Our team strives to provide exceptional service, and your kind words inspire us to keep up the great work. Looking forward to seeing you again!
Regards,
Elizabeth Bernaba
Customer Relations Manager
ebarnabie@dwgardenahonda.com
Deceptive.
We're told that the maintenance contract and alarm system were included in the COST of the car. We were offered that because i showed the sales pe
We're told that the maintenance contract and alarm system were included in the COST of the car. We were offered that because i showed the sales people that I could buy the same car somewhere else for 3000 less.. they made the offer and we took it. Then a week later I came into some inheritance. I called Honda financial to get the payoff and it was about 10,000 more than it should have been and the person on the phone said because I added on all these options. There were several. When signing all the paperwork it was a rush and the guy was more interested in showing us he could sign upside down among other things rather than going through each line item. Just think. I never would have caught this had i not been in a position to payoff the car quickly. How many others got swindled. I came into the dealer and had them cancel every add option and I'm waiting for the paperwork to come from honda financial but can tell you i will NOT be back to Gardena honda and won't refer anyone there
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by BOBVALHAWKS
Verified Customer
Verified Customer
Feb 23, 2026 -
Gardena Honda responded
Bob & Val,
We're disappointed to read about the frustration and confusion you encountered during your purchase. Our goal is always to provide clear communication and full transparency regarding all options, pricing, and financing, and it’s clear from your experience that we fell short. We understand how stressful it can be when paperwork and financial details feel rushed or unclear, and we truly regret that this impacted your confidence in our process. We appreciate that you brought this to our attention and took the steps to correct the issues with Honda Financial. Feedback like yours is important as it helps us review our procedures and ensure that future customers have a smoother, more transparent experience. Should you need any further assistance with anything else, please don't hesitate to contact me at 424-340-9120. I am here to help.
Regards,
Elizabeth Bernaba
Customer Relations Manager
ebarnabie@dwgardenahonda.com
Feb 24, 2026 -
BOBVALHAWKS responded
Why would I call you? Are you going to fix the issue.
Feb 25, 2026 -
BOBVALHAWKS responded
Coming back to the dealership didn't fully fix the issue. I had to cancel the added services to get the payoff close to the agreed to sell price. They couldn't do anything with the alarm, so I'm still paying for it. The maintenence agreement was canceled but that should have bee included in the vehicle cost. They even added other services like wheel protection? Was never interested in that. If they had told me in the beginning that the alarm and maintenence programs would be included in the car payments then i would have immediately left and bought the car somewhere else at a much lower price
Mar 03, 2026 -
BOBVALHAWKS responded
Trying to figure out why I should call you. You don't answer, are you going to fix the issue. Honda financial still shows the higher payoff amount. Get with Ivan and let me know what it is so i can move on
Thanks for all the help.
My issues were resolved and a on time manner, I like to continue my business with this dealer because of the excellent customer service.
My issues were resolved and a on time manner, I like to continue my business with this dealer because of the excellent customer service.
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by Edbiltontruckingllc
Verified Customer
Verified Customer
Service Price Transparency
Feb 24, 2026 -
Gardena Honda responded
We’re glad to hear that your issues were resolved promptly! It’s wonderful to know that you value our customer service. We look forward to continuing to support your needs and providing you with the best experience possible.
Regards,
Mellie Morales
Customer Relations Manager
mmorales@gardenahonda.com
Very helpful and considerate in making sure I get an
affordable car price. Good customer service
affordable car price. Good customer service
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by pelumiomole123
Verified Customer
Verified Customer
Feb 24, 2026 -
Gardena Honda responded
It’s wonderful to hear you had a positive experience with our team! We strive to provide great service and help our customers find the right car at the best price. Your kind words inspire us to keep up the good work. Looking forward to serving you again!
Regards,
Elizabeth Bernaba
Customer Relations Manager
ebarnabie@dwgardenahonda.com
Came in on a Saturday as a walk in and got great service
with a quick turnaround time.
with a quick turnaround time.
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by APPIAH.B959
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Arturo
Feb 24, 2026 -
Gardena Honda responded
It’s wonderful to hear you had such a positive experience with us! Our team strives to provide quick and attentive service, and we’re glad it made an impression during your visit. Looking forward to seeing you again!
Regards,
Mellie Morales
Customer Relations Manager
mmorales@gardenahonda.com
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