Mellie Morales
Mellie Morales at Gardena Honda

Mellie Morales | Page 3

Service Customer Relations Manager

Gardena Honda

15541 S. Western Avenue
Gardena, CA 90249

Contact Me
4.7
457 Reviews

Dealership Experience

2 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.7

457 Reviews

Write a Review

457 Reviews of Mellie Morales

October 27, 2026

Dealership Rating
Employee Rating

Great customer service. Perla was great to work with! The sales manager and finance team as well! More

by Retts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 27, 2026

Gardena Honda responded

Thank you for choosing Gardena Honda, we appreciate your positive feedback!

October 25, 2026

Dealership Rating
Employee Rating

I purchased my 2023 Odyssey here, and bring it back for scheduled maintenance. I have confidence in the quality of service at Gardena Honda. All the employees are always friendly and the work is performed More

by SECRETROCKETFUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John T. Aguirre Gonzalez

Oct 25, 2026

Gardena Honda responded

Thank you so much for sharing your experience with us! We're glad to hear our team consistently delivers friendly and timely service. We appreciate your trust and look forward to assisting you again at Gardena Honda.

October 24, 2026

Dealership Rating
Employee Rating

My Odyssey's maintenance was professionally handled and took not as long as I had expected. Thank you and see you soon. More

by ZEPOLKRAM97915220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jairo

Oct 24, 2026

Gardena Honda responded

Thank you for choosing Gardena Honda! We’ll see you next time. Safe travels!

October 24, 2026

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Employee Rating

This was a brand new car, which we purchased additional upgrades to the car. They were prompt and great finishing the details. More

by DEBDANNINA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2026

Gardena Honda responded

We are delighted to have your business and trust, Debdannina! Thank you for choosing Gardena Honda and sharing your experience with our team.

October 23, 2026

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I can always trust in the service provided by Honda of Gardina , their employees are always very helpful and nice. More

by Jetta SEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2026

Gardena Honda responded

Thank you for your wonderful review of our team! We appreciate your confidence in us and hope to see you again at Gardena Honda. Safe travels!

October 23, 2026

Dealership Rating
Employee Rating

Amazing Arturo is absolutely the best honest & caring. Which is what i need from my mechanics. I completely trust him! More

by MOSLEY_MELANIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo

Oct 23, 2026

Gardena Honda responded

Thank you for sharing your feedback! We're glad to hear that Arturo provided honest and caring service. Your trust means a lot to us, and we look forward to working with you again at Gardena Honda.

October 22, 2026

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Employee Rating

False Promises! Will go to Honda dealer in Torrance from now on! False Promises! Even written promise doesn't mean anything. More

by KARLCLAAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 23, 2026

Gardena Honda responded

We're sorry to hear about your experience and the frustration it has caused you. We pride ourselves on providing excellent customer service, but it seems we've let you down in this instance. Please contact me so that we can address your concerns and work towards a resolution together. Thank you for taking the time to share your feedback with us. - Mellie Morales - Service Customer Relations Manager - mmorales@gardenahonda.com, (424) 340-9126

October 22, 2026

Dealership Rating
Employee Rating

This was a bad experience for a first time buyer. Gavin helped me. He was not very knowledgeable on specific vehicle details. Tried to tell me how to apply my payments to the principal to pay off loa More

by ANDREWMINSON04
Service Time
Service Communication
Recommend Dealer
No
Oct 23, 2026

Gardena Honda responded

Andrew, I'm sorry to hear about your experience. We aim to provide knowledgeable and caring service, so it's disappointing to know we missed the mark with you. I apologize for any inconvenience caused by the installation delays as well. Let's connect directly so that I can better understand your concerns and make things right - please feel free to reach out at any time! Thank you, Mellie Morales - Service Customer Relations Manager - mmorales@gardenahonda.com, (424) 340-9126

October 22, 2026

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Employee Rating

Took my car point oil change storage waited three hours and a half. They could’ve gone into for me at the waiting room which they never did. They said they text me which they never did or call bad service. More

by GOODDAY2208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: He said the car was ready like an hour and a half, which I never received a text or a call. He could’ve gone and looked for me at the waiting room, which he never did bad service.

Oct 23, 2026

Gardena Honda responded

I apologize for the long wait during your oil change visit. We aim to provide timely updates to our customers but it sounds like we fell short here. Your feedback is important and we'd love a chance to make this right. Please reach out so that we can discuss how best we can serve you in the future. Thank you, Mellie Morales - Service Customer Relations Manager - mmorales@gardenahonda.com, (424) 340-9126

October 22, 2026

Dealership Rating
Employee Rating

Everyone was helpful throughout the process. I returned Aaron's call and set up a maintenance appointment. At the dealership I met with John to go over the service agreement. Very thorough. Mell More

by gderusha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John, Aaron and Marcus

Oct 22, 2026

Gardena Honda responded

Thank you for sharing your positive feedback! We're glad to hear that Aaron, John, Mellie, and Marcus provided you with exceptional service. We truly appreciate your business and look forward to serving you again at Gardena Honda!

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