Mellie Morales | Page 3

They got me in and out and everyone did what they said they would do they would do More

by ANT730804 Verified Customer Verified Customer

Report | Print

I brought my car in for a recall, and Valerie went above and beyond to ensure it was serviced in a timely manner. She consistently provides outstanding customer service and genuinely cares about her clients and beyond to ensure it was serviced in a timely manner. She consistently provides outstanding customer service and genuinely cares about her clients. Thank you, Valerie, for making the experience so easy and stress-free! More

Report | Print

Benny was very helpful in getting the service going on my vehicle. It was under 3hr wait but I wish that could be better vehicle. It was under 3hr wait but I wish that could be better More

by I.GAMBOA67 Verified Customer Verified Customer

Report | Print

Thank u for everything truly a blessing good Care good business good people and good service Left full of joy and positive energy read to move on to the next step in progressing in life thank u for everyt business good people and good service Left full of joy and positive energy read to move on to the next step in progressing in life thank u for everything yours truly Danny Northern More

by SISUNORTHERN Verified Customer Verified Customer

Report | Print

I had an appointment on 07/07/2026. I arrived and was greeted by a gentleman who provided me with exceptional service. I didn’t catch his name but he had a splint on his finger. Unfortu I arrived and was greeted by a gentleman who provided me with exceptional service. I didn’t catch his name but he had a splint on his finger. Unfortunately, I cannot say the same about my service advisor William Lopez. William Lopez showed no professionalism throughout our entire interaction. It was the early morning so I’d figured it was somewhat excusable. The reason for my visit was for replacement of a part made aware to me via a recall. However, william said he will instruct for more work to be done regarding the AC. William mentioned to me this should approximately take 2 hours. The car was taken at 7:30am. I messaged William “ Any updates?” At approximately 9:34am. No response. I figured it would be appropriate to wait as I understand there are other clients. I waited until approximately 10:11 to approach his desk. After introducing myself, William had asked me if he sent me a text. I said no. Then he immediately brushed me off and told me to go wait in the waiting room. I had told William that it had been well over 2 hours since the car was taken. He looked my name on his computer. Told me the paperwork hasn’t been brought to him and I have to wait. I made my way back to the waiting room where I immediately received a text that my car was ready for pick up. I make my way back to Will where he brushes me off again, points to where to get my keys and instructs me to leave. There was no update on what was performed on the car. William walked away from me after pointing towards the back of the service advisor center and left. William did not care to let me know about any changes made to my car. He simply couldn’t be bothered to help me. The tone of disrespect I received from William Lopez was completely unwarranted. If I had not approached William, I wonder how long I would’ve waited for him to call me to let me know my car was ready. I’ve previously had service from Gardena Honda but never left as disappointed as I did after interacting with William Lopez. Again the gentleman with the splint offered to help me retrieve my vehicle. He deserves a raise. William Lopez should be reminded how to interact with customers. I will never return to Gardena Honda if I know William Lopez will potentially be my service advisor. More

by brandonpizarro2 Verified Customer Verified Customer

Report | Print

Sa limos muy con tenths por las Atenciones y con seguimos él beiculo qué le gusto a mi esposa él beiculo qué le gusto a mi esposa More

by ANTONIOGUEVARA0705 Verified Customer Verified Customer

Report | Print

They have great customers service and they are very polite and treats me with respectb polite and treats me with respectb More

by deem138@yahoo.com Verified Customer Verified Customer

Report | Print

Everyone was very nice and professional. Kept me informed of what they found, cost and time I’d have to wait. Kept me informed of what they found, cost and time I’d have to wait. More

by stefannlay Verified Customer Verified Customer

Report | Print

Great service and great people. Attended my car well getting the maintenance done. We'll done. Attended my car well getting the maintenance done. We'll done. More

by DIXIERF Verified Customer Verified Customer

Report | Print

Hello, I was satisfied with my service and sales person. I will recommend these two other people. I will recommend these two other people. More

by GOODDAY2208 Verified Customer Verified Customer

Report | Print