Great service, friendly attitudes and repairs / service
done right and in a timely manner, will definitely come back.
done right and in a timely manner, will definitely come back.
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by RASTEIRA43
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
ARTURO JAUREGUI
Apr 16, 2026 -
Gardena Honda responded
Thank you for the kind words! We’re glad to hear you had a great experience with our team and that everything was completed properly and on time. Providing friendly, reliable service is what we’re all about. We appreciate your support and look forward to seeing you again next time!
Regards,
Mellie Morales
Customer Relations Manager
mmorales@gardenahonda.com
I bought Honda Prologue last August at Gardena Honda.
One month ago, the built-in google map did not work suddenly. I visited there to fix it, but a service advisor check it directly without forwarding t
One month ago, the built-in google map did not work suddenly. I visited there to fix it, but a service advisor check it directly without forwarding to the technician, and he concluded it was related with On-star. After checking with On-star, On-star said there was no problem with On-star and asked me to go back to Honda dealer to fix it. I visited Gardena Honda again 10 days ago, they said it would take at least 2-3 days for only checking or diagnosing it, and then could tell me what was the problem. I asked the free loaner car during those days, but they said they had not have their loaner cars anymore which I had used it several times before. I was disappointed of the change of their service. Thus, I do not strongly recommend this dealer for buying cars or getting service.
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by bnbdepot2016
Service Price Transparency
Other Employees Tagged:
Elizabeth Bernaba
Apr 16, 2026 -
Gardena Honda responded
We understand your frustration with having to return to address this issue. It's never our intention to inconvenience our guests like this and we regret that your first visit didn’t result in a definitive fix. We also hear your concerns regarding the availability of loaner vehicles. We always want to be as accommodating as possible to our guests, and we will certainly be taking your feedback into account. I would like the opportunity to speak with you at your convenience, as your opinion, satisfaction, and business are all extremely important to us. When you have a moment, please call me at (424) 340 9300 Ext 8083 or email me at mmorales@gardenahonda.com. I hope to hear from you.
Regards,
Mellie Morales
Customer Relations Manager
Great service.
Highly recommend Gardena Honda. They provided everything I was looking for and over delivered.
Highly recommend Gardena Honda. They provided everything I was looking for and over delivered.
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by PHIL_HRUSKA
Verified Customer
Verified Customer
Apr 16, 2026 -
Gardena Honda responded
Thank you, Phil! Our team strives to go above and beyond, and we're glad we could meet your needs. Your recommendation means a lot to us. We look forward to serving you again in the future!
Regards,
Elizabeth Bernaba
Customer Relations Manager
ebarnabie@dwgardenahonda.com
Excellent service and trustworthy service representatives
made my recent experience excellent! I recommend this dealer to anyone with a Honda!
made my recent experience excellent! I recommend this dealer to anyone with a Honda!
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by LINDAMAXIMO
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2026 -
Gardena Honda responded
It’s wonderful to hear about your excellent experience! Our team strives to provide trustworthy service, and your recommendation means a lot to us. We’re glad you chose us for your Honda needs and look forward to serving you again in the future!
Regards,
Mellie Morales
Customer Relations Manager
mmorales@gardenahonda.com
Thanks for everything you guys did for us we really
appreciate it. The sales person there was really nice and really took care of us and the finance person.
appreciate it. The sales person there was really nice and really took care of us and the finance person.
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by Svasquez
Apr 15, 2026 -
Gardena Honda responded
It’s wonderful to hear that you had such a positive experience with our team! We’re glad our sales and finance staff could provide you with excellent service. Your kind words motivate us to keep delivering the best. Looking forward to seeing you again!
Regards,
Mellie Morales
Customer Relations Manager
mmorales@gardenahonda.com
I was supposed to get a free tank of gas for completing a
survey. I did and wast told that I had to do it within three weeks. I asked was there a specific time we had to come because we live in Palmdale, she
survey. I did and wast told that I had to do it within three weeks. I asked was there a specific time we had to come because we live in Palmdale, she said no, as long as we’re open you can come. My husband and I drove down last weekend because our nephew had a bday party. They closed after 5 and we got there not too long around 4:30. The guy told us that it was after 4 and the people who handled that were gone at 3pm today and he couldn’t help us. Luckily I spoke to my girl Melz (Mellie), she is such a gem… Her customer service skills has always been on point!!! See, Honda is going to findddddd a way to pull me back in to lovin ya’ll, just so happened this time around, it’s cause of Melz… She fixed my issue, I’m smiling ear to ear, and if you’ve seen the gas prices these days, you will understand why… any little bit helps. Thank you again, for responding and actually being when I called! Good customer service goes a long ways with me so you just earned 5 stars
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by NAMEDBYHIM
Verified Customer
Verified Customer
Apr 13, 2026 -
Gardena Honda responded
Thank you for bringing this to our attention. We understand your frustration, as we should have done a much better job of clearly communicating everything to you. We will be addressing our team about this, as we never want to waste anybody's time. We would still like the opportunity to ensure you get this free tank of gas, so when you have a moment to speak, please call me at (424) 340 9300 Ext 8083 or email me at mmorales@gardenahonda.com.
Regards,
Mellie Morales
Customer Relations Manager
I bought my first Honda in 1983.
At Gardena Honda. And 2 others over the years. Amalia was our sales person this time and she was very helpful and informative. Would highly recommend
At Gardena Honda. And 2 others over the years. Amalia was our sales person this time and she was very helpful and informative. Would highly recommend her and Gardena Honda to anyone. And Miguel our finance guy was the best. Thanks.
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by DON.LYNN.OTT
Verified Customer
Verified Customer
Other Employees Tagged:
Amalia
Apr 13, 2026 -
Gardena Honda responded
It’s wonderful to hear about your long-standing relationship with us! Amalia and Miguel truly strive to provide excellent service, and your recommendation means a lot. We're glad you had a positive experience and appreciate you sharing your journey with us!
Regards,
Elizabeth Bernaba
Customer Relations Manager
ebarnabie@dwgardenahonda.com
Got my dream car and the process was fast and easy.
I would highly recommend for anyone looking for a Honda
I would highly recommend for anyone looking for a Honda
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by FATAYTJ_89
Verified Customer
Verified Customer
Apr 13, 2026 -
Gardena Honda responded
We're so glad to hear you got your dream car with us! It’s wonderful that you found the process fast and easy. Your recommendation means a lot, and we’re here for anyone looking for their next Honda. Enjoy your new ride!
Regards,
Elizabeth Bernaba
Customer Relations Manager
ebarnabie@dwgardenahonda.com
Honda rep was very helpful.
The service went by quick. I would like to go back
The service went by quick. I would like to go back
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by jonb20_13
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Gardena Honda responded
We’re delighted to hear about your positive experience! It’s great to know our team provided helpful service and a quick turnaround. We look forward to welcoming you back soon!
Regards,
Mellie Morales
Customer Relations Manager
mmorales@gardenahonda.com
Wasn't to happy the first time I went to this dealership
but I believe they met my needs in the end.
but I believe they met my needs in the end.
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by DEYVICONTRERAS99
Verified Customer
Verified Customer
Apr 10, 2026 -
Gardena Honda responded
It's great to hear that we were able to meet your needs, Deyvi. We strive to improve and provide a positive experience for all our customers. Your feedback is invaluable, and we're glad you gave us another chance. Looking forward to serving you again!
Regards,
Elizabeth Bernaba
Customer Relations Manager
ebarnabie@dwgardenahonda.com
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