Mellie Morales
Mellie Morales at Gardena Honda

Mellie Morales | Page 37

Service Customer Relations Manager

Gardena Honda

15541 S. Western Avenue
Gardena, CA 90249

Contact Me
4.7
425 Reviews

Dealership Experience

2 yrs

Languages Spoken

English English

Spanish Spanish

4.7

425 Reviews

Write a Review

425 Reviews of Mellie Morales

February 23, 2026

Dealership Rating
Employee Rating

Deceptive. We're told that the maintenance contract and alarm system were included in the COST of the car. We were offered that because i showed the sales pe More

by BOBVALHAWKS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 23, 2026

Gardena Honda responded

Bob & Val, We're disappointed to read about the frustration and confusion you encountered during your purchase. Our goal is always to provide clear communication and full transparency regarding all options, pricing, and financing, and it’s clear from your experience that we fell short. We understand how stressful it can be when paperwork and financial details feel rushed or unclear, and we truly regret that this impacted your confidence in our process. We appreciate that you brought this to our attention and took the steps to correct the issues with Honda Financial. Feedback like yours is important as it helps us review our procedures and ensure that future customers have a smoother, more transparent experience. Should you need any further assistance with anything else, please don't hesitate to contact me at 424-340-9120. I am here to help. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Feb 24, 2026

BOBVALHAWKS responded

Why would I call you? Are you going to fix the issue.

Feb 25, 2026

BOBVALHAWKS responded

Coming back to the dealership didn't fully fix the issue. I had to cancel the added services to get the payoff close to the agreed to sell price. They couldn't do anything with the alarm, so I'm still paying for it. The maintenence agreement was canceled but that should have bee included in the vehicle cost. They even added other services like wheel protection? Was never interested in that. If they had told me in the beginning that the alarm and maintenence programs would be included in the car payments then i would have immediately left and bought the car somewhere else at a much lower price

Mar 03, 2026

BOBVALHAWKS responded

Trying to figure out why I should call you. You don't answer, are you going to fix the issue. Honda financial still shows the higher payoff amount. Get with Ivan and let me know what it is so i can move on

February 23, 2026

Dealership Rating
Employee Rating

Thanks for all the help. My issues were resolved and a on time manner, I like to continue my business with this dealer because of the excellent customer service. More

by Edbiltontruckingllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2026

Gardena Honda responded

We’re glad to hear that your issues were resolved promptly! It’s wonderful to know that you value our customer service. We look forward to continuing to support your needs and providing you with the best experience possible. Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

February 23, 2026

Dealership Rating
Employee Rating

Very helpful and considerate in making sure I get an affordable car price. Good customer service More

by pelumiomole123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 24, 2026

Gardena Honda responded

It’s wonderful to hear you had a positive experience with our team! We strive to provide great service and help our customers find the right car at the best price. Your kind words inspire us to keep up the good work. Looking forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

February 23, 2026

Dealership Rating
Employee Rating

Came in on a Saturday as a walk in and got great service with a quick turnaround time. More

by APPIAH.B959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo

Feb 24, 2026

Gardena Honda responded

It’s wonderful to hear you had such a positive experience with us! Our team strives to provide quick and attentive service, and we’re glad it made an impression during your visit. Looking forward to seeing you again! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

February 21, 2026

Dealership Rating
Employee Rating

muy bien gracias por todo muy hamables y a tentos todo bien gracias bien muy bien More

by FRANCISCOSORIA79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 23, 2026

Gardena Honda responded

Nos alegra mucho saber de su experiencia positiva! Nuestro equipo se enorgullece de su atención y de brindar un servicio excelente. Sus amables palabras son muy importantes para nosotros. Esperamos poder atenderle de nuevo! Atentamente, Elizabeth Bernaba Gerente de Relaciones con el Cliente ebarnabie@dwgardenahonda.com

February 18, 2026

Dealership Rating
Employee Rating

I took my car here for oil change and the guy did it very good. More

by LIEUHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2026

Gardena Honda responded

We're so glad to hear you had a great experience during your oil change! Our team strives to provide top-notch service, and it's wonderful to know they met your expectations. We look forward to seeing you again for your next maintenance visit! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

February 18, 2026

Dealership Rating
Employee Rating

Always such an AMAZING Service Experience with Gardena Honda. The prompt & professional staff, the easy check-in and check-out process, the cleanliness of the facility, and the overall attentiveness from More

by TRANSFIGURACION.REX044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2026

Gardena Honda responded

We’re delighted to hear about your positive experience! It’s wonderful to know that our team’s professionalism and attentiveness have made a lasting impression. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service for your vehicle. Thank you for being a loyal customer! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

February 17, 2026

Dealership Rating
Employee Rating

I left Gardena Honda fully satisfied! ! Every person that helped was outstanding!! Loving My New Honda More

by Jania Stoot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gerardo and DJ were also outstanding!! Gardena Honda will always be recommended by me because of them!!

Feb 18, 2026

Gardena Honda responded

It’s wonderful to hear you had such a positive experience, Jania! We’re delighted that our team made a lasting impression and that you’re enjoying your new Honda. Your satisfaction is our priority, and we look forward to seeing you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

February 16, 2026

Dealership Rating
Employee Rating

Fast and good service,they do what they say they call you when your car is finished More

by TraciTeamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2026

Gardena Honda responded

We're so glad to hear about your positive experience! Providing fast and reliable service is our priority, and it's wonderful to know we met your expectations. Your satisfaction means a lot to us, and we look forward to serving you again! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

February 16, 2026

Dealership Rating
Employee Rating

Excellent customer service. Gardena Honda the best. I will definitely be going back to purchase another vehicle here. More

by EMILYHRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2026

Gardena Honda responded

We're so glad to hear you had an excellent experience with us! Your kind words about our customer service mean a lot. Looking forward to welcoming you back for your next vehicle purchase! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

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