Mellisson Farilien

Matthew’s Kia of Schenectady is disgustingly negligent and almost killed my entire family because they didn’t tighten bolts when doing an engine replacement. DO NOT TAKE YOUR CAR TO THEM. They are a night and almost killed my entire family because they didn’t tighten bolts when doing an engine replacement. DO NOT TAKE YOUR CAR TO THEM. They are a nightmare. Quick background: We took our Kia Stinger GT to Matthew’s for many services, the last service we got was an oil change. 10 days later our engine seized. It’s painfully obvious that something happened at the oil change. After a frustrating few weeks, rude service teams members, the service manager tells us that the new engine would be paid for by KIA because of some recall—yes, they lied to KIA corporate too. I had videos and several recordings on the lies they told us. They worked on our car without permission, tampered with our car, held the car hostage for 10 months (while it rotted on the lot and rodents went to town on our wires). When they finally started work on our car, apparently they didn’t install the engine correctly. I actually had the master tech of another dealership (where it sits today—because the entire steering shaft and axel is screwed up because they only hand tightened bolts—there was even bolts they never even installed) say he had never seen anything so grossly negligent. 4k worth of damage thus far and I don’t even know if I want my car back. What else do they screw up?? This has been a two year kia Matthew’s nightmare. Literally if you are going to the service department here be prepared for rude service members who will lie, deny and delay while xxxxxxx on your back and telling you it raining. Kia corporate is now is now investigating. We shall see how this goes. I’m not optimistic. More

Report | Print

Dear General Manager, Today at 11;30 AM , I visited Matthews Kia of Schenectady to inquire about purchasing a Kia Telluride. Unfortunately, my experience was very disappointing due to the behavior of Matthews Kia of Schenectady to inquire about purchasing a Kia Telluride. Unfortunately, my experience was very disappointing due to the behavior of one of the employees. During my visit, I was told that he could not provide me with pricing numbers unless I brought in my trade-in vehicle. While I understand that evaluating a trade-in may require seeing the vehicle, refusing to even discuss numbers or provide a basic breakdown felt dismissive and unprofessional. Additionally, he mentioned that I had come in the previous week with a friend and “bargained for a car,” and stated that he could not “do that again.” I found this comment unnecessary and inappropriate. As a customer making a significant purchase decision, asking questions and discussing pricing should not be treated negatively. I am very frustrated with this type of customer service. Buying a vehicle is a major financial decision, and customers deserve respectful, transparent communication regardless of prior visits. More

Report | Print

Matthew Kia has a friendly and pleasant staff. I am always waited on as soon as I walk in the door. Service department is wonderful. I am always waited on as soon as I walk in the door. Service department is wonderful. More

by OGSAMG Verified Customer Verified Customer

Report | Print

Easy to deal with. Salesman was knowledgeable and walked us through the process. No pressure to buy. Salesman was knowledgeable and walked us through the process. No pressure to buy. More

by TERESA21 Verified Customer Verified Customer

Report | Print

Not happy with Quality Control of Dealership. And not meaning what they promise. Made a promise, was not going to keep. And not meaning what they promise. Made a promise, was not going to keep. More

by KURTLAMP Verified Customer Verified Customer

Report | Print

Conner was a pleasure to work with. and made the process very easy. We will definitely consider the dealership again for future needs and a big part of that was Conner’s professionalism and made the process very easy. We will definitely consider the dealership again for future needs and a big part of that was Conner’s professionalism and knowledge. More

by KCMEYERS54 Verified Customer Verified Customer

Report | Print

Painless transaction! From start to finish it was handled with professionalism! Definitely found my new dealership! From start to finish it was handled with professionalism! Definitely found my new dealership! More

by Tammyjames39 Verified Customer Verified Customer

Report | Print

It was quick and fast procedure, and it was very satisfying dealing with finance, just my credit was pulled 3 times which wasn’t great on lease satisfying dealing with finance, just my credit was pulled 3 times which wasn’t great on lease More

by ABDULRAHMAN_2009 Verified Customer Verified Customer

Report | Print

Our experience was awesome! Our 2025 Sorento is beautiful and this dealership made us feel like family. Many thanks to everyone there! Our 2025 Sorento is beautiful and this dealership made us feel like family. Many thanks to everyone there! More

by wyndryderstudios Verified Customer Verified Customer

Report | Print

I enjoyed working with Supreme. He was polite, friendly and knowledgeable. When we were finalizing the pickup, we ran into a few hiccups. I feel that the sales manager should h He was polite, friendly and knowledgeable. When we were finalizing the pickup, we ran into a few hiccups. I feel that the sales manager should have reviewed the paperwork to be sure everything was in order. When we went to pickup the car, we couldn't because the insurance was not obtained. Next I was not reminded to bring the title to my trade in. Next, I was contacted by my bank to complete new paperwork because an extra box was checked off. Next, I had to sign new DMV paperwork because I was given incorrect paperwork. Due to the inconveniences, I asked for my first oil change to be on Matthews and Connor indicated he would do something but in the end, nothing. A little above and beyond customer service goes a long way and would have changed my rating below I would recommend the dealership because they had a good inventory More

by lschlutow Verified Customer Verified Customer

Report | Print