Merva Jackson | Page 3

Another Subaru Fell in love with the Forester 2020, it's an awesome vehicle, Love all of the features and the seats. The color Horizon Blue is the prettiest color Fell in love with the Forester 2020, it's an awesome vehicle, Love all of the features and the seats. The color Horizon Blue is the prettiest color I have seen an any car on the road. More

by DOMENECH Verified Customer Verified Customer

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Purchase of new Subaru From the time we walked in to the dealership we were greeted and our sales person, Merva Jackson, let us know that she would be right with us as she w From the time we walked in to the dealership we were greeted and our sales person, Merva Jackson, let us know that she would be right with us as she was finishing up with another customer. Her knowledge and no pressure approach was a welcome invitation to do business at this dealership. Although we were familiar with the safety reputation of Subaru she informed us of so many more features as well. More

by larry0995 Verified Customer Verified Customer

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Amazing experience From the time we arrived at the dealership, we were greeted with smiles and great conversation. This made the buying experience even better than we ex From the time we arrived at the dealership, we were greeted with smiles and great conversation. This made the buying experience even better than we expected it to be. More

by cordellsterling Verified Customer Verified Customer

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Excellence Experience Merva Jackson promptly greeted me with warmth and a huge smile. That was the beginning of my excellent experience. I was treated respectfully, profess Merva Jackson promptly greeted me with warmth and a huge smile. That was the beginning of my excellent experience. I was treated respectfully, professionally every step during my purchase. Everyone explained everything to Make my decisions feel easy. Patience, pleasant surroundings were part of the experience. More

by symcats Verified Customer Verified Customer

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I waited about one hour to be seen by a Service Person. Time of arrival 8:30. Time to talk to the service person: 9:30. Justification: It was raining. About one hour later it was found that the part was Time of arrival 8:30. Time to talk to the service person: 9:30. Justification: It was raining. About one hour later it was found that the part was not available. It had to be back ordered. This part had been confirmed available a week before when the appointment was set. The Service Assistance Manager make a phone call to the parts department to make sure the part was there. He was assured that part was there. One hour later I am informed by the technician they could not find the part. Other issues: Mr. Rudi Font - Finance, licensing, and Marva Jackson - Sales--- both do not answer emails or phone calls or voice mails. Result: My License tags where in the shop for more than a week and I have not received any communication about the tags that where available for more than a week. I got them because I was in the shop and asked for them. I would like to stress the name of Mr. Ron Martin, Manager: Courteous, Responsive, always available, competent. Pembroke Subaru may need more Martin's to present it self as a place of good service., YOU MAY WANT REVIEW THE EMPLOYEE ROSTER. IT IS NOT COMPLETE. Could not find Mr. Ron Martin or Joe Salerno. M. Jackson is sales and she is listed as "parts" Does anyone check your website or this survey instrument?????? More

by ceciliob Verified Customer Verified Customer

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Second Time We initially purchased our Outback 3 years ago and had excellent service. We just went back and did there trade up deal, but got a higher end trim. I We initially purchased our Outback 3 years ago and had excellent service. We just went back and did there trade up deal, but got a higher end trim. I would highly recommend this dealership to anyone. They always make you feel welcomed there. More

by blondie33015 Verified Customer Verified Customer

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Awesome staff. Great price One of the few dealers where everyone I interacted with was genuinely interested in earning my business. Merva and the rest of the staff couldn’t have One of the few dealers where everyone I interacted with was genuinely interested in earning my business. Merva and the rest of the staff couldn’t have been more courteous and they were able to get me a great price on my 2019 Crosstrek. More

by GNICOLICCHIA Verified Customer Verified Customer

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Best Car Buying Experience Ever! Johnson was wonderful to work with as was Merva. Both so helpful in understanding my needs and helping me throughout my car buying process.... I am Johnson was wonderful to work with as was Merva. Both so helpful in understanding my needs and helping me throughout my car buying process.... I am a very satisfied customer and love my new Subaru Crosstrek. More

by betsybennett39 Verified Customer Verified Customer

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Jamie is a rockstar! We’ve been working with Jamie the past few times we’ve brought our car in to be serviced. He goes above and beyond to insure all our needs our met and We’ve been working with Jamie the past few times we’ve brought our car in to be serviced. He goes above and beyond to insure all our needs our met and questions answered. I highly recommend him and the entire service team and thank them for their superb work. Additionally, Alain, our salesman is always checking in with us which is extremely reassuring. He’s an exceptional resource and a wealth of knowledge. More

by rissa016 Verified Customer Verified Customer

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Excellent Experience Our buying experience was by far the best we've ever had purchasing a new vehicle. Merva, Jaime and everyone were very nice and friendly and made us f Our buying experience was by far the best we've ever had purchasing a new vehicle. Merva, Jaime and everyone were very nice and friendly and made us feel very welcome. They were not pushy at all. To the contrary, they made us feel as if we were part of the family. We could not have expected a better buying experience. More

by OdyG Verified Customer Verified Customer

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