Merva Jackson | Page 2

First visit turns repeat customer... I could not be more pleased with my experience with the Service Department at the Pembroke Pines Subaru location. You guys did a super job taking care I could not be more pleased with my experience with the Service Department at the Pembroke Pines Subaru location. You guys did a super job taking care of me having no appointment.This was my first visit at your dealership. I am now and forever a repeat customer. More

by TDSOUTHARD1968 Verified Customer Verified Customer

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Courteous staff, knowledgeable and pleasant salesman. Best car buying experience ever. Everything pertaining to the sale was clear and understandable. In this difficult time, the staff was clearly Best car buying experience ever. Everything pertaining to the sale was clear and understandable. In this difficult time, the staff was clearly concerned with safety. More

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Buying a car with them was a great experience, for now on they are my Subaru dealer and I don’t mind if I have to drive a little more. Everything was great from the dealer to the car and they treated us like they are my Subaru dealer and I don’t mind if I have to drive a little more. Everything was great from the dealer to the car and they treated us like royalty. Thank Subaru of Pembroke Pines. More

by riccagonzalez Verified Customer Verified Customer

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Joe gave me an outstanding service. Definitely I will continue having the car maintenance in your organization. Thank you for the great customer support. Regards Eduardo Borges continue having the car maintenance in your organization. Thank you for the great customer support. Regards Eduardo Borges More

by EDUARDOJBORGES Verified Customer Verified Customer

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Came in to service my 2017 Subaru Outback and ended up with a new Outback. Very comvincing and very well trained sales personnel. I love Subaru dealers...customer service at its best! with a new Outback. Very comvincing and very well trained sales personnel. I love Subaru dealers...customer service at its best! More

by MITZIE.MASSIAH Verified Customer Verified Customer

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Extremely professionals. Very good and fair. The negotiations were very professional and fair. The sales Ladys, Ms. Jackson and the managers great. Nothing less expected by us from a Craig Zinn d The negotiations were very professional and fair. The sales Ladys, Ms. Jackson and the managers great. Nothing less expected by us from a Craig Zinn dealership. We have bought a GMC, A Lexus, now this Subaru and my sister a Volvo and a Jaguar. We have dealt with his dealers for over 20 years. Will repeat any time with pleasure. Ms. Merva Jackson is a great and very knowledgeable sales lady. More

by RAULDELAVEGA11 Verified Customer Verified Customer

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Never coming back Hey, have you been to Subaru of Pembroke Pines before? And if so, was your service held at a professional level? Well I am hereby to explain to you wh Hey, have you been to Subaru of Pembroke Pines before? And if so, was your service held at a professional level? Well I am hereby to explain to you why doing vehicle service with them may just be a terrible idea, as it can save you lots of time. This won’t be your typical review, I will go into extensive detail and inform you exactly how I was treated, almost like an idiot in my opinion. Let’s begin shall we. I dropped my car off (2018 Subaru WRX) back on Tuesday, December 24th, 2019 with a service representative named “Joe”. He handled me well in the beginning of the interaction. Explained to him what was wrong and he told me, “No problem, we will get this problem resolved for you.” Later in the day, he calls me and explains what was wrong, being it was a recall on the vehicle. He asked if I wanted to take the car back and bring it back once the parts were in stock to do the repair, or to leave it at the dealership until it was all completed. I decided to leave the vehicle as I was in no rush for this repair to be completed, and so he told me my car would be done on Monday, December 30th. So a few days later, I called the dealership on Friday, December 27th, hoping to get a status update on my car. I asked for “Joe” with the receptionist and she told me he’s with a customer at the moment, and if I wanted to leave a message. No worries, I left a message, hoping to get a call back within the same day. Nope that didn’t happen at all. So okay…. I called again on Saturday, December 28th. Same thing occurred, asked again if I wanted to leave a message. I left the message and told her that, “no one called me back yesterday, so will I even get a call back today?” Her response was, “Oh I’m sorry to hear that, I will let him know to give you a call back today.” Did I receive a call back? You guessed it, Nope! Once again I called on Sunday, December 29th. This time, I forgot the service department was closed. No worries about that, I asked the receptionist if she could possibly help me a little and if there was a way she could check to see if there was a status update on my car. She gave a rude response and told me that she was unable to do so. Okay, it’s not rocket science. I politely asked again, if there was any way possible, she told me, “No, no service advisors/representatives are in today and there is nothing she could do.” So that call ended. Now it’s the next day, which is Monday, December 30th. I arrived at the dealership service department, and I see my car in the parking lot area. I’m getting excited because at this point I figured my car would be done, since I was told it would’ve been done on Monday by “Joe”. No one was near, and so I met a guy named “Chris” and he told me that unfortunately there was an open ticket on my car (Meaning I won’t be able to take it) and that the parts just arrived at the dealership. I was somewhat frustrated since I was told the job would’ve been done, today December 30th. He explained to me that the service will be completed by the next business day by 2pm. I asked him, “Hypothetically, if my car isn't done by 2pm, what would happen?” His response, “Oh no, It will be done by then since the car has to be off for this repair to be completed. The service team will push or drive the car in tonight and the car will be ready for you tomorrow.” I said, okay cool see you tomorrow by 2pm. Now my favorite part. It’s the last day of the year, December 31st 2019. “Chris” told me the car would be done by 2pm, So arrived at the dealership promptly at 1:49pm. I see my car in the same spot as the day before and that threw a red flag in my eyes. I tell one of the car porters to get my car and see if it was done. He told me that it’s still waiting on parts to arrive at the dealership. But hold up, I was told yesterday that the parts arrived and my car would be ready by 2pm today, by the service advisor “Chris” . So I told the car porter dude, that to cancel the service and I’ll take my car somewhere else. It’s now it’s 2:15, “Joe” comes out and tells me that I can’t take my car home because they have about $700 in parts (Which I told was just gaskets and screws) for my car and they will do the job right now. I told him I don’t care, and that I was told by “Chris” that my car would be done by 2pm today. After that interaction, do you think the service department actually started on my car? Nope, not at all. I doubt they even cared to begin with. About 10-15 minutes pass by, and I finally see Chris head into Joe’s office. I was called into the office and here's how that conversation went: Chris: The reason why your car isn’t done is because Subaru wanted to know if your car was affected since not all models were harmed with this recall. So we didn’t start to work on it. Me: So you're telling me you just found out about this? (Knowing he’s in the wrong since it was already 2pm. You could’ve called me prior and given me an update on it, so xxxxxxxx) Chris: Yes, but we have the part’s to complete the service. It’ll be done by Thursday. Me: No thanks, I rather take my car back and do it somewhere else instead. Chris: You do know it’ll take the same amount of time right? Me: Yes I am aware, I still rather get it done by another dealership at this point. I know I’ll get a callback when I leave them messages. He sort of storms out of the room, probably all pissy and xxxx, but I blatantly did not give a single xxxx. Now it’s just Joe and I in the room. I tell him everything and he understood. But I still blame all three of them for such lack of communication with customers, especially when you leave messages and get no response back. Oh yes, the third person is “Jaime”. Now he’s my actual service advisor but the last service I did, ended badly too, with such a lack of communication. Last time I was here for an oil change. Was told the car would be ready by 2 or 2:30pm. Car was actually done at 3:06pm. I called Jaime asking for my car and where it was since it was already 4:08pm. He told me to go to the cashier and I find out the car had been ready for an hour already. Was I notified by Jaime, nope not at all. Only response was that the car was in the wash lol. In Conclusion, I will never go back to Subaru of Pembroke Pines. Service is just xxx. Communication is key with customer service, but y’all just dont have any of that. Ya lost a valued customer, so just lose all my information. Did it have to go this far? No, it didn’t need to escalate to this. As everyone is a customer one way or another, employees of Subaru or wherever, how would you feel if you were treated like this? Also one last thing, don’t bother calling either, I won’t answer. Leave a message and I’ll get back to it lolol. Also I’m not the only one complaining, my best friend was going to buy a car from you guys and didn’t since sales people don’t know how greet people. Got a much better deal at Lehman Subaru. More

by Jo Papi Verified Customer Verified Customer

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Comfortable car buying Merva Jackson was outside when we arrived on a rainy morning, she waved us a welcome and warm smile . Took us to her desk and the whole buying experie Merva Jackson was outside when we arrived on a rainy morning, she waved us a welcome and warm smile . Took us to her desk and the whole buying experience was very pleasant . She was more of a host then a salesperson. Insurance man was pleasant and Rudy in finance was friendly and helpful. Merva introduced me to the service man , he answered all my questions very professionally and polite as well . More

by pray4upray4me Verified Customer Verified Customer

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Another Subaru Fell in love with the Forester 2020, it's an awesome vehicle, Love all of the features and the seats. The color Horizon Blue is the prettiest color Fell in love with the Forester 2020, it's an awesome vehicle, Love all of the features and the seats. The color Horizon Blue is the prettiest color I have seen an any car on the road. More

by DOMENECH Verified Customer Verified Customer

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Purchase of new Subaru From the time we walked in to the dealership we were greeted and our sales person, Merva Jackson, let us know that she would be right with us as she w From the time we walked in to the dealership we were greeted and our sales person, Merva Jackson, let us know that she would be right with us as she was finishing up with another customer. Her knowledge and no pressure approach was a welcome invitation to do business at this dealership. Although we were familiar with the safety reputation of Subaru she informed us of so many more features as well. More

by larry0995 Verified Customer Verified Customer

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