Metro Honda | Page 31

Most traumatizing experience of my life. A few months ago on a rainy Saturday I walked in after making an appointment over the phone with a very nice young lady, when I walked in looking for A few months ago on a rainy Saturday I walked in after making an appointment over the phone with a very nice young lady, when I walked in looking for her I was greeted by a sales employee who pretty much was willing to take a sale no matter what; I told him I was interested in seeing something used, but that would get me around as I was a new driver, this man ran my credit had me sign paper work and never even told me what car I would get, every time that I asked about the car I was told " hold on we will see it soon" after the paperwork was signed he took me out to the car which was "seemingly " in good condition, I won't lie, that was the moment I began to feel as if I had got gotten, this sales rep never offered to test drive it with me, and when I asked about driving it he said "oh you're going to drive it home today" it was just BUY BUY BUY, even after moving mountains and maxing out a credit card on a deposit I was left alone to figure out all of the terribleness of this car, even when making the purchase my sales rep got up and started helping other customers with their purchases. Well to make a long story short it only went downhill, within the first month of having the car my AC stopped working, my car started shaking on the highway (NJ turnpike at 65 MPH) and every time I would bring the car to them they would say " the car is perfectly fine" my fiancé has a mechanic in the family and when I took the car to get checked out by him to make his even worse the car had zip ties holding it together!!!!! My initial reaction was xxx!!! My safety is important to me so I called the dealership to complain and I was actually called a liar by a service center rep; once that happened I knew that i was in for a world of trouble with these people. On 10/22 I drove my car up to PA and at 55MPH (on RT 78, which is 70 speed limit) my car started to shake again, I gave my car the weekend off as I was visiting with someone whom had a car that I could use, on Monday night 10/24 I made one more attempt to drive my car before making a decision on how to proceed with a new one, at 45MPH my car began to shake so bad that my passenger seat began to shake backward and forward and I really did fear for my safety as that car was shaking and rattling, I called the dealership again and no one in the service department even picked up. I ended up getting so fed up that I stopped at a dealership on my way home and traded the xxxx car in for the one I actually wanted in the first place, my car barely made it from where I was to the new dealership, where I was treated with respect and I was given a test drive and I was given color options, and all my questions were answered properly. It's a shame because my mom bought her first car at this Honda dealership and I wanted to continue that by purchasing my first vehicle from there also, but after that experience I don't even want to drive by that facility let alone purchase anything that they have to sell. I understand working for a living, but I will never understand putting people's safety in jeopardy just to make a few dollars. More

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Very Impressed! This was only my first or second time going car shopping and my experience was very positive. Everyone here was courteous and friendly and were happy This was only my first or second time going car shopping and my experience was very positive. Everyone here was courteous and friendly and were happy to answer all of my questions. I would definitely refer family and friends to this dealership in the future. More

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The worst, I'd never reckoned them Went to change oil on my 05 CRV like I always have, thinking they would give the car a check on all the fluids & when I find out my cars transmission Went to change oil on my 05 CRV like I always have, thinking they would give the car a check on all the fluids & when I find out my cars transmission is running on fumes, I got stuck on the Lincoln tunnel with no tranny, it cost me $5 1/2 grand to get a new one, & this would've been avoided if only they had done their Job. You go in for 1 thing & they ALWAYS stIff you with something different, More

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Inconsiderate I will start off by saying that my initial purchasing experience seemed great. I purchased my car in June & couldn't be happier will my salesman Nick I will start off by saying that my initial purchasing experience seemed great. I purchased my car in June & couldn't be happier will my salesman Nick D (who I see is no longer working for them). The issues began with the issuance of my registration & tags. I live in New York so the dealership was handling the process for me. When my temporary registration expired after 20 days I contacted them to see why i had no received my new registration & license plates all to find out they were never processed. Because of this I was given a loaner vehicle. I had the loaner vehicle for a month before they called me to let me know my stuff was finally ready.I had spoken to the sales manger Harout Gapikia over the phone, who told me my car would be ready(they held it for me due to the fact it could not sit on the street). When I want to pick up my car the experience went left. 1st the managers were having a pizza party in there office, which is glass, so I can see them in there not interested in helping me. After waiting for 15 minutes & explaining to the receptionist that I live on Staten Island & was trying to catch the Bayonne Bridge before it closes, Harout finally called an associate in the office to go get my tags & put them on my car. This associate walked right past me without even speaking to go on with his assigned task. About another 5 minutes later Harout came out & asked if I was being helped & I made him aware that the associate walked right past me without even speaking to me. I was then told to drive the loaner to the back of the shop so my tags can be placed on my vehicle. When reached the service area I was once again ignored for 10 minutes & then I was told they couldn't even find my car. I was then told to go outside & see if I see my car in the. Another 15 minutes goes by before Harout decides to check the back lot to see if he can my find my car. After being gone for another 20 minutes he finally comes back & tells me he found the vehicle but cannot find the keys. He then disappears for about 45 minutes. No one gives me an update or anything. I am left to sit alone in the service garage. Finally a service department associate appears & I ask him to please let me know whats going. Now I start to raise xxxx. I have missed the bridge at this point & i cant believe the lack of organization at this place. After flipping out over the lack of communication, Harout finally reappears to let me know that my keys are locked in the desk of some other associate who is "Down at the shore". So at this point I had to find a new route home & waited time & money on this pointless trip. Harout promises me they will deliver my car to me the next day & he will make it up to me. To add insult to injury, Nick D brings my car back to my house but not before getting a tickets on my car for going through the EZpass toll without having an EZpass. Not to mention I haven't heard a word from Harout about how this would be made up to me like he sat in my face & told me. So....buying is fine because they have no problem taking your money. I suggest if you are an out of state buyer, just go to the DMV yourself & avoid the headache. I gave them a good reviews to corporate so they already benefited. Their customer services is horrible & if I didn't feel like going through the process again I would have just returned the car to them. More

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Terrible mamagement I had very bad experience with this dealership. We went to buy a minivan and didn't buy it because of the manager. Manager was so rude and greedy that I had very bad experience with this dealership. We went to buy a minivan and didn't buy it because of the manager. Manager was so rude and greedy that we just left. We bought the car from other dealership because of the manager. The name was Harut or something like that. He was so rude with us and so demanding. For a second I thought we were in a Mercedes dealership because of the price that he asked. We were ready to buy the car but just because if him we went to open road. I dont wish anybody to do a bussines with that guy or even any altercation with him. More

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WORST DEALER. PLease avoid Metro Honda has been the worst dealer i have ever been to. I have been a honda fan for a long time before going over to Metro honda. Now I think ill n Metro Honda has been the worst dealer i have ever been to. I have been a honda fan for a long time before going over to Metro honda. Now I think ill never buy a honda car. I went to Metro honda thrice hoping to have one nice experience where I could buy a car but every time i felt dejected on meeting the staff. The staff at Metro honda feels that they are doing a favor on you by selling their cars. Although they dint have the CR-V model i was looking for, they still called me and 20 minutes into the meeting they tell me "THIS IS WHAT WE HAVE. EITHER YOU TAKE IT OR GOOD NIGHT" Trust me a honda car is good to have but its not worth taking the favor from Metro honda. Save your time here. More

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Terrible Worst customer service I've ever experienced. Nobody picks up the phones and when they do, they keep transferring you to people who aren't currently i Worst customer service I've ever experienced. Nobody picks up the phones and when they do, they keep transferring you to people who aren't currently in the store. Not just receptionists are bad at customer relations but sales guys and managers alike are also to blame. Wish I never gave them $14,000 + of my business. More

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Great Service! Bought a Honda Pilot, everybody was nice and straight forward. Sammy and Kiro made the buying process really smooth and even allowed us to take the ve Bought a Honda Pilot, everybody was nice and straight forward. Sammy and Kiro made the buying process really smooth and even allowed us to take the vehicle to and from home for a test drive. Great service! More

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Extremely friendly and very informative Mr. Luis Nunez was not only very friendly, the man answered all my questions and made my experience buying my first honda a great one Mr. Luis Nunez was not only very friendly, the man answered all my questions and made my experience buying my first honda a great one More

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