Micah Killion | Page 5

A Wonderful Experience From the moment I stepped into the Joe Machens Volkswagen dealership I had a wonderful experience. I was greeted by Micah Killion and his time spent From the moment I stepped into the Joe Machens Volkswagen dealership I had a wonderful experience. I was greeted by Micah Killion and his time spent with me choosing the right vehicle was very personable and friendly which made me feel much more comfortable than at other dealerships I had been to in the past. Their customer service went above and beyond to ensure I was getting exactly what I came for. I couldn't be happier with my experience and if you're in the market for a new vehicle Micah Killion is your go to guy at Machens. More

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Great Customer Service! My wife and I recently converted from a Volvo family (S60 and XC90) to a VW family (Passat and Touareg). Brad Hellman was great to work with and very My wife and I recently converted from a Volvo family (S60 and XC90) to a VW family (Passat and Touareg). Brad Hellman was great to work with and very accommodating throughout the whole process as his hours are your hours (text, call, email...he is always going to reply to you in a very professional manner). He made sure to always be available for questions (we ask quite a few). Thanks Brad! He and the rest of the sales/management team understands the importance of building a customer base who lasts and feels comfortable coming back to them for future services, warranty, and purchases (accessories or another vehicle). The relationship is important to us and people like Jared and Matt McMahon made sure to take time to come over and welcome us during each visit. Jared and EJ understood the feeling of two parents trying to finalize paperwork with a cranky toddler who was ready for dinner and bed; the paperwork was ready to go upon our arrival. I am not a person who necessarily enjoys the car buying process, but our customer service experience from regularly scheduled maintenance (Passat) and initial conversations with Brad pointed us in the direction of working with this team to purchase our Touareg. I would recommend them to anyone looking to purchase a VW or another used vehicle as they are one of the top dealerships in the U.S. for several reasons other than just sales. More

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