Michael Acre

I am extremely disappointed with my experience at Napleton Downtown Buick GMC. I scheduled a service appointment after calling ahead and confirming that my 2024 Buick Envista had two complimentary GM Napleton Downtown Buick GMC. I scheduled a service appointment after calling ahead and confirming that my 2024 Buick Envista had two complimentary GM oil changes attached to my VIN. When I arrived for my appointment, I was assisted by Michael. He immediately told me that I did not have any complimentary oil changes and that I would have to pay. I explained that I had already called before coming in and that another employee had looked up my VIN and confirmed that I did have the complimentary maintenance. Instead of taking the time to verify the information, I felt that Michael dismissed my concerns. He told me he had “never heard of” the complimentary oil change program and said the employee I spoke with “wouldn’t know” because she was “just a secretary.” At that point, I asked to speak with the service manager because I knew what I had been told before making the trip. The service manager immediately verified my VIN, confirmed that I did have the complimentary GM oil changes, explained how the program works, answered my questions, and apologized for the misunderstanding. She handled the situation professionally, and I appreciate her taking the time to resolve the issue. My frustration is that this situation should never have escalated to the point where I had to ask for a manager. A simple verification of my VIN at the beginning would have resolved everything. Customers should not have to argue for benefits that are already attached to their vehicle. This was especially disappointing because it is not my first negative experience with this dealership. I chose to give Napleton another chance because it is close to my home, but unfortunately this experience left me feeling just as disappointed as before. I hope this review encourages better communication, better customer service, and proper verification before telling customers they have to pay for services they are actually entitled to receive. More

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Mike is great he fix my windows when they let down on there own mike look AT my radio I'm very happy with his kind help there own mike look AT my radio I'm very happy with his kind help More

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Great service and excellent customer service from G. N.C.Team members made me feel at home N.C.Team members made me feel at home More

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I have always had good experiences here my car was taken in at my àppointment time everything i requested was taken care of in a timely mannered and my car was washed before it was returned to me i am very in at my àppointment time everything i requested was taken care of in a timely mannered and my car was washed before it was returned to me i am very satisfied with my service More

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The service team at Napelton was attentive and quick to remedy the issue with my car. They were very kind and courteous. remedy the issue with my car. They were very kind and courteous. More

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Quick and professional. Clearly communicated the process, honest timelines. Mike made sure everything was taken care of, followed up with me. Highly recommend Clearly communicated the process, honest timelines. Mike made sure everything was taken care of, followed up with me. Highly recommend More

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Never have parts, can’t figure out the issue with my car and i keep having the same issues with my speakers, CarPlay, and my suspension that they fixed and it’s making the same noise and i keep having the same issues with my speakers, CarPlay, and my suspension that they fixed and it’s making the same noise More

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Great Service, Nice Waiting area, everyone had a nice attitude, and they finished my car quick attitude, and they finished my car quick More

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Mr. Michael is a true gentleman, professional and very kind. He was knowledgeable, experienced and kind. kind. He was knowledgeable, experienced and kind. More

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Martin and the rest of the service reps are thorough and very customer oriented. Everything went smoothly. very customer oriented. Everything went smoothly. More

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