Michael Arnoff

My experience with Marques was the QUICKEST buying experience I’ve ever had. Surprisingly it was the Easiest as well. Marques MADE me understand everything. I was worried at first but everyone should experience I’ve ever had. Surprisingly it was the Easiest as well. Marques MADE me understand everything. I was worried at first but everyone should only work with Marques More

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Ryan D. was the nicest salesman and very professional! He made buying a new car very fast and easy. We are an older couple and he was very helpful and pati was the nicest salesman and very professional! He made buying a new car very fast and easy. We are an older couple and he was very helpful and patient with us. More

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To start off, this dealer is horrible and the only reason they're the "#1 kia dealer in Ohio" is because they can sell you a car. Don't get me wrong, the sales guys and finance guys were nice, but the servic they're the "#1 kia dealer in Ohio" is because they can sell you a car. Don't get me wrong, the sales guys and finance guys were nice, but the service and management are not. Originally I purchased an ev6 which died 2 days later, and spent over a month in the shop until a replacement was given. Originally the GM, Michael arnoff was very helpful in getting that replacement, and I even deleted my original review at his request since they made it right. The following Friday when I was in for recall service and to address some issues and concerns I already had with the replacement, his attitude turned hostile, and that "he already lost enough money on this deal, so he's done dealing with it" and puts the blame on me that they sold me a car that died 2 days earlier and replaced it, and not to kia themselves. Moving over to service, as I had issue still needing to be resolved, it took multiple visits, with the advisors acting rude, or like youre crazy, or not testing the issue you presented, because the techs could not recreate the issue, but then once I drive with the service manager Brian, he can tell, and the tires get replaced and thats, that right? Not, there's still an issue, with the breaks, and now a sound is being made from the tires that I've had to go back in multiple times, but they say can't recreate it, yet it's present when I drive it home, I've show them videos before, and after the tire replacement They've pulled my car through the shop and I've watched it get pulled right back around into intake and be left there for an hr, until they come back and tell me nothing is wrong. Or that this new sound that's never been present is actually normal and has always been there. With the last time taking the cake, with the service advisor Erica, become hostile with me, saying they weren't doing anything about my brakes without even looking at the tech line ticket, and then says to me " we already replaced your tires, what do you want us to do"...well the issue started after you put on the new tires, and you putting on new tires doesn't matter regardless, because if there's an issue then it's your job to diagnose and fix it. I recommend going to any other kia dealership in the area. More

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2nd time Marques has taken Care of me. First My Daughter and now I’m getting a Brand new Black on Blacl 2025 Kia Sorento. Thank you so much Marques. I’ll be back for my next car for sure! First My Daughter and now I’m getting a Brand new Black on Blacl 2025 Kia Sorento. Thank you so much Marques. I’ll be back for my next car for sure! More

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Marques made it very easy. Once I described what I wanted, He got RIGHT DOWN TO BUSINESS. Thank you for my seltos Marques you are the best Once I described what I wanted, He got RIGHT DOWN TO BUSINESS. Thank you for my seltos Marques you are the best More

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Marques did an excellent job. Very helpful and knowledgeable. Answered all questions and concerns. Love my new 2025 Kia Sorento. Thank you Marques you’re the best Very helpful and knowledgeable. Answered all questions and concerns. Love my new 2025 Kia Sorento. Thank you Marques you’re the best More

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Marques was great to work with especially for my son’s first car! A real pleasurable experience with Kia and all personnel too! first car! A real pleasurable experience with Kia and all personnel too! More

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I think this is a great Kia dealership. The staff could not be any nicer. Marques Helped me find a car that I really wanted and was satisfied with my lease/purchase. The staff could not be any nicer. Marques Helped me find a car that I really wanted and was satisfied with my lease/purchase. More

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I've done a lot of car deals in my time, and Marques was the straightest shooter, and stayed true to our deal the entire time. Despite having to wait for a custom order from factory. He was top notch. Very the straightest shooter, and stayed true to our deal the entire time. Despite having to wait for a custom order from factory. He was top notch. Very happy. Go see Marques!! More

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Marques is very professional. He went over everything with me. He’s fast, efficient. We got the deal done in 45 min and drove it to me. He’s the type of guy that every car dealers He went over everything with me. He’s fast, efficient. We got the deal done in 45 min and drove it to me. He’s the type of guy that every car dealership should have. He wasn’t pushy. He listened to me which was very important. Answered all my questions, sent pictures and went above and beyond to deliver this car. Thank you. Marques Moore More

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