Michael Arseniu | Page 4

I simply hate how the dealership nickles and dimes you over everything. I had experienced and issue with my SOS system back in March/April. I called after trying to contact VW through the app to clarify w over everything. I had experienced and issue with my SOS system back in March/April. I called after trying to contact VW through the app to clarify what was needed. I was told that this was most likely related to an issue between VW and Verizon, as a number of customers had been coming in with the same issue. I said, okay, I will bring it in with my next service as I do not want the SOS system and would like to have it disabled anyway. At the time of phone call, I asked if there was a way to disable this service and I was told no. Come time for my next service and it's $149 to run diagnostics because I'm now 5,000 past my warranty (which was not explained to me when I called at the beginning of this issue, nor was there any communication from my last service how close I was getting to the end of my warranty for these types of issues). So after spending over $300 to run diagnostics on the SOS system (which was apparently related to a battery that runs the SOS system and is known to need replaced after a few years anyway [part is also over $300]) and the service to have my oil changed, I asked again if there was a way to disable the SOS service, take a fuse out, something to get it to no longer have the dashboard alerts. I was told no, replacing the battery was the only solution and taking fuses out will only cause more issues. So I paid my money and left. I spent 15 minutes online and found a solution that disables the SOS system in the car. Had I known that was an option, it would have saved me $150. Absolute garbage service communication all around - lack of knowing your customers, lack of knowledge related to the systems in the vehicle, and complete disregard to expense. More

by JENNIFER.M.STRATTON Verified Customer Verified Customer

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Great customer service and service department. Very efficient. Always very helpful and accommodating. Wonderful dealership. Very efficient. Always very helpful and accommodating. Wonderful dealership. More

by bonniesdimmick Verified Customer Verified Customer

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I went in knowing the vehicle I wanted and had pre-approval. The team brought the vehicle around and worked with me on pricing and getting a few damage items fixed. I haven't taken delivery of the pre-approval. The team brought the vehicle around and worked with me on pricing and getting a few damage items fixed. I haven't taken delivery of the vehicle yet, but once the dent is fixed I will pickup the vehicle. I found the team easy to work with and they were accommodating More

by hivnerc33 Verified Customer Verified Customer

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Sutliff VW was a pleasure to deal with. They were organized and efficient. I had qualms about purchasing a car that I saw on the internet that so far away, but Josh, Michael, and Stephen we They were organized and efficient. I had qualms about purchasing a car that I saw on the internet that so far away, but Josh, Michael, and Stephen were so helpful in closing the deal. Would absolutely purchase from them again, and I will recommend to friends and family. More

by smenseck Verified Customer Verified Customer

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Love the staff and service at Sutliff. Caring, professional and there is a comfort working with and trusting them Caring, professional and there is a comfort working with and trusting them More

by JBAUMGARDNER1278 Verified Customer Verified Customer

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Everyone was very pleasant, down to earth and willing to listen and negotiate with us listen and negotiate with us More

by sjsmwatkins Verified Customer Verified Customer

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Have no complaints all the service and sales are great to deal so far having my Jetta has been wonderful deal so far having my Jetta has been wonderful More

by TENNFAMU Verified Customer Verified Customer

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My experience was very smooth and efficient. Every employee who I dealt with from the time I walked through the door made me feel as if my business was wanted. Everyone was very knowledgeable an Every employee who I dealt with from the time I walked through the door made me feel as if my business was wanted. Everyone was very knowledgeable and thorough and I felt as if getting me the best deal possible was their mission. More

by ctaa4554 Verified Customer Verified Customer

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Sutliff did a good job and we are very satisfied. We will rely on stultify for our next visit. We will rely on stultify for our next visit. More

by wesselcl Verified Customer Verified Customer

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The selection was huge. The sales staff was engaging but the financing team was excellent very knowledgeable. The sales staff was engaging but the financing team was excellent very knowledgeable. More

by ricksmith121269 Verified Customer Verified Customer

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