Michael Arseniu | Page 5

Everyone were friendly. They got services done and everything in a timely matter! Definitely would be shopping in near future ! They got services done and everything in a timely matter! Definitely would be shopping in near future ! More

by aisha.brown37 Verified Customer Verified Customer

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Had no dealings with Michael Arseniu. Dealt with Mike Leber and he was excellent. Very patient and helpful Dealt with Mike Leber and he was excellent. Very patient and helpful More

by KERR_L Verified Customer Verified Customer

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While Sutliff had the product that we wanted, the overall experience was lacking. From the moment we entered the dealership, the team seemed disjointed. If they hadn’t had the product we wanted, we would’ve experience was lacking. From the moment we entered the dealership, the team seemed disjointed. If they hadn’t had the product we wanted, we would’ve left immediately. Mike Leger did the best he could but the sales team did not display a complete understanding of their cars. The financial experience was a new low - the finance manager seemed disjointed at best and could not clearly explain the options available. We love the car but we will not be back. More

by don.schoessler Verified Customer Verified Customer

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Randy Forney was great helping us find a car for our daughter. Paperwork was easy. Able to get the car detailed and ready in a few hours. Very easy interaction. daughter. Paperwork was easy. Able to get the car detailed and ready in a few hours. Very easy interaction. More

by jmebarb Verified Customer Verified Customer

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Fast and easy The experience was pleasant, although the computer was slow we still got through it. computer was slow we still got through it. More

by VDUBGIRL28 Verified Customer Verified Customer

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Alison was great on the Internet Sales and Mike Grady and Mike Leber were also great to work with. Oh, was Mike Arseniu the accounting guy who took care of the transaction? Yeah, he was great too. Everybody Mike Leber were also great to work with. Oh, was Mike Arseniu the accounting guy who took care of the transaction? Yeah, he was great too. Everybody was great. Congrats on having a great team. Lots of people named Mike, huh? More

by clark12 Verified Customer Verified Customer

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Everyone was friendly and knowledgeable. All my questions were answered swiftly. Good customer service from everyone. All my questions were answered swiftly. Good customer service from everyone. More

by TMAURICE Verified Customer Verified Customer

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I had a really disappointing experience at Sutliff Volkswagen. I’d been talking with Mike Grady, the Sales Manager, for a couple of weeks about a 2020 GTI. I live in NJ, so driving three hours to see Volkswagen. I’d been talking with Mike Grady, the Sales Manager, for a couple of weeks about a 2020 GTI. I live in NJ, so driving three hours to see the car was a big commitment. Before going, I noticed in the photos that the front bumper had a lot of scrapes and scratches. Mike assured me in writing that the bumper would be sanded and repainted. When I got there, the car itself was great — but the bumper clearly wasn’t redone. It looked like they just spot‑painted a few areas and you could see the paint drip marks from how poorly the job was done. When I tried to bring this up, Mike was incredibly dismissive. He wouldn’t even sit down with me, spoke down to me while I was seated, and gave me maybe four minutes of his time. Meanwhile, he had all the time in the world for the older couple sitting at the table next to me and even went outside to go look at a vehicle with them. Any time I tried to explain my reasoning or talk about the condition of the car, he cut me off and dismissed it as "this is what it is". After driving three hours, being treated like I was an inconvenience instead of a customer was honestly shocking. Buying a car should be exciting, not something that makes you feel small. I ended up buying a 2024 GTI in Ohio instead. It was more expensive, but the experience there was night and day. They treated me like a human being, and that alone made it worth the extra cost. Sutliff Volkswagen didn’t lose my business over price — they lost it over how they chose to treat me. More

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My salesman Randy, was great! Financing was painless. Overall great. I would recommend them to anyone. Financing was painless. Overall great. I would recommend them to anyone. More

by billpittman75 Verified Customer Verified Customer

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I would recommend this dealership to everyone. Every single person I dealt with was super friendly and very professional. Mike Leber showed me every feature on my new vehicle and I was super impr Every single person I dealt with was super friendly and very professional. Mike Leber showed me every feature on my new vehicle and I was super impressed. This experience really made me excited about my new vehicle. More

by pmaxwell2 Verified Customer Verified Customer

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