Michael Ball

Everyone was friendly and very helpful. The whole process was very efficient. They had the car I wanted and I’m very happy that i purchased from Ed Martin dealership. The whole process was very efficient. They had the car I wanted and I’m very happy that i purchased from Ed Martin dealership. More

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I had the best service ever at this dealership! ! Darnell was so kind and considerate, I hope to always purchase my future vehicles from here! I love my new Toyota Corolla ! Darnell was so kind and considerate, I hope to always purchase my future vehicles from here! I love my new Toyota Corolla More

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Michael Ball and Jay were fantastic. Found a vehicle online and they were able to coordinate everything over the phone ahead of driving over. Provided videos and photos of the vehicle an Found a vehicle online and they were able to coordinate everything over the phone ahead of driving over. Provided videos and photos of the vehicle and answered all the questions I had. Truly a great experience. I’d go out of my way in the future to purchase from them again in the future, as this was not your typical dealership experience. Above and beyond and I really appreciate them both. More

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Clean facility with many helpful and courteous people. Salesman Jay was very good at answering questions and explaining options. Salesman Jay was very good at answering questions and explaining options. More

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Great experience at Ed Martin Toyota buying a new 2025 Toyota Tacoma. Car buying can be stressful but our experience was smooth throughout the whole process. If you want a salesman that is friendly, kno Toyota Tacoma. Car buying can be stressful but our experience was smooth throughout the whole process. If you want a salesman that is friendly, knowledgeable, straightforward, and accommodating to your needs, we highly recommend you to ask for Michael Ball. More

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Very clean, nice people who are there to help. Snacks and drinks are a great bonus Snacks and drinks are a great bonus More

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My experience at this dealership went above and beyond my expectations. The customer service was outstanding. Friendly, knowledgeable, and genuinely focused on making the process easy and stress-free. Thank expectations. The customer service was outstanding. Friendly, knowledgeable, and genuinely focused on making the process easy and stress-free. Thank you Michael Ball. Everything from start to finish was smooth, professional, and efficient. I couldn’t have asked for a better experience! Highly recommend to anyone looking for an awesome, hassle-free car buying experience. More

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Great service! Friendly faces abound.Service department is very proffessional. Sales staff and finance people are cordial and not pushy. Friendly faces abound.Service department is very proffessional. Sales staff and finance people are cordial and not pushy. More

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Absolutely poor experience with ed Martin Toyota. Me and my fiancé drove an hour past the closest Toyota dealership thinking this place would take care of us more, since my family takes all of our ve Me and my fiancé drove an hour past the closest Toyota dealership thinking this place would take care of us more, since my family takes all of our vehicles there for maintenance. First our sales person was not responding whatsoever maybe once every 2-3 weeks. Me and my fiancé ordered a brand new rav 4 fully loaded so we expect maybe some sort of upgrade in customer service… boy we were wrong. When we came in and talked with our sales person he was taking other phone calls. Wandering off to help other sales associates with things. It didn’t feel like it was a personal interaction at all. After 3 months of waiting for our ordered car I had all the money on a check and I was already financed through my local bank. I’ve already denied multiple times to use their financing. They continued to pull my credit after saying multiple times in person that I do not want to use their financing. We get some papers signed and then the financing person came to our table and proceeded to ask if I wanted to bundle some warranties. I declined because I thought that Toyota has warranties on their new vehicles (which they do). The financing person then asked what would I like to use as my downpayment. I told him I would like to use my debit card. He then stated that their is a 3% fee on a card but if I bundled he would take it off. Waiting 3 months for the car I was just wanting to get out of there. We go back to start bundling because the financing person made it kind of seem like the New vehicles didn’t have any warranty. He showed 3 stages of warranties and the basic one was the lowest package. We bundled with the lowest package because we were under the impression that their was no warranties so we wanted to have some coverage and we got the 3% fee taken off. Next day I was doing some research and I found out that the new vehicles have a warranty. I then proceeded to call and state that there was some confusion on the warranties and I wanted to back out of it. Not even 24 hours of owning the car they say it’s already been financed and we can’t get our money back to get our monthly payment back to what we originally had it. They did mention that they could give the money back on the principal of the car. But we wanted a lower payment. The financial guy that I spoke to the day prior yelled at me over the phone saying that I was wrong, and how I could of possibly misunderstood the warranties. I ended the phone call. When the car got delivered their is a scratch in the passenger side window. My sales guy ordered a new window with no charge which I really appreciate. But it’s been a month now and I’ve texted him multiple times. Even reaching out to the parts department and it’s been sitting for close to 2 weeks now with no response from my sales guy. Also I had text saying “please don’t put the ed Martin sticker on my car” sure enough when we went to pick it up it’s on the back of the car. Also they mentioned they would pay for the tint on my car after they got the window repaired. Again its still not tinted. This review is just an honest review. These are the main things that stick out to me. I will not be returning for my next new Toyota. More

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A truly great and attentive sale process with Michael. He’s a very knowledgeable salesman and very helpful with the purchase of my first new vehicle. Thank you for all you do! He’s a very knowledgeable salesman and very helpful with the purchase of my first new vehicle. Thank you for all you do! More

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