Michael Ball | Page 5

The moment I walked in the door I was met with a warm greeting and courteous people. The salesperson and finance person were great with their jobs. The facility was spotless and comfortable with re greeting and courteous people. The salesperson and finance person were great with their jobs. The facility was spotless and comfortable with refreshments and seating. More

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Great experience with the dealership. They were quick to get us into test driving the vehicles we were interested in and held onto them while we drove over an hour to get up there. Will They were quick to get us into test driving the vehicles we were interested in and held onto them while we drove over an hour to get up there. Will be back again in the future. Thanks. More

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Overall, buying a car through this dealership was a great experience. I was purchasing from out of state and was able to handle everything ahead of time. Michael helped me with everything I needed and made experience. I was purchasing from out of state and was able to handle everything ahead of time. Michael helped me with everything I needed and made the whole process smooth. He got me out of the dealership and back on the road home as quickly as possible. Thanks so much! More

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I like the survice from Ed Martin, Michael Ball is a nice guy and very professonal! guy and very professonal! More

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We had a wonderful experience buying my new car! Thank you to Michael for making it an easy process! Everyone was so curtious, friendly and helpful. Thank you. Thank you to Michael for making it an easy process! Everyone was so curtious, friendly and helpful. Thank you. More

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When we arrived we found a pleasant, friendly atmosphere. Sales representative was helpful and willing to answer all our questions. Overall a good experience. Sales representative was helpful and willing to answer all our questions. Overall a good experience. More

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If you want a salesperson who won't waste your time or pressure you, we recommend Michael Ball. pressure you, we recommend Michael Ball. More

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The staff members were all kind and mindful of the needs I indicated were of importance to me in my next vehicle purchase. I indicated were of importance to me in my next vehicle purchase. More

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Michael Ball was very personable and helpful in the purchase. I'm very impressed with the dealership especially the effort in checking over and repairing used vehicles prior to listing them for sale. H purchase. I'm very impressed with the dealership especially the effort in checking over and repairing used vehicles prior to listing them for sale. Have had bad experiences with dealerships in past so Ed Martin was very refreshing and professional. More

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I have been very pleased with this dealership but do have a concern about the maintenance department. I have brought my vehicle in for all maintenance and was taken back to learn my past inspections wer have a concern about the maintenance department. I have brought my vehicle in for all maintenance and was taken back to learn my past inspections were not thorough and was confronted with $7000 in costs for a routine maintenance required warning. The needed work involved things that should have easily been seen and were missed by past inspections. I was told inexperienced staff may not have been thorough during past inspections. Since my vehicle was a 2009 I chose to purchase a vehicle rather than have the repair work done. I have always taken my vehicle to the dealer for oil changes and maintenance to have confidence my vehicle was safe to drive. I definitely appreciated the thorough, patient and efficient attention I received this week from your service department (Ammar), sales ( Mr. Ball) and finance. (Bryan) and hopefully will be pleased when I take possession of the 2022 RAV4. Understandably in the future I will be more diligent to confirm maintenance checks are thorough and up to the standard I would hope Ed Martin Toyota requires. More

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