Michael Ball | Page 5

Michael Ball was very personable and helpful in the purchase. I'm very impressed with the dealership especially the effort in checking over and repairing used vehicles prior to listing them for sale. H purchase. I'm very impressed with the dealership especially the effort in checking over and repairing used vehicles prior to listing them for sale. Have had bad experiences with dealerships in past so Ed Martin was very refreshing and professional. More

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I have been very pleased with this dealership but do have a concern about the maintenance department. I have brought my vehicle in for all maintenance and was taken back to learn my past inspections wer have a concern about the maintenance department. I have brought my vehicle in for all maintenance and was taken back to learn my past inspections were not thorough and was confronted with $7000 in costs for a routine maintenance required warning. The needed work involved things that should have easily been seen and were missed by past inspections. I was told inexperienced staff may not have been thorough during past inspections. Since my vehicle was a 2009 I chose to purchase a vehicle rather than have the repair work done. I have always taken my vehicle to the dealer for oil changes and maintenance to have confidence my vehicle was safe to drive. I definitely appreciated the thorough, patient and efficient attention I received this week from your service department (Ammar), sales ( Mr. Ball) and finance. (Bryan) and hopefully will be pleased when I take possession of the 2022 RAV4. Understandably in the future I will be more diligent to confirm maintenance checks are thorough and up to the standard I would hope Ed Martin Toyota requires. More

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Phenomenal job by everyone that worked with me! Couldn’t have asked for better service. Michael Ball is in a league of his own as a salesman and couldnt recommend him enough if you are looking to b Couldn’t have asked for better service. Michael Ball is in a league of his own as a salesman and couldnt recommend him enough if you are looking to buy a car. First time buyer at Ed Martin and will happily be coming back! More

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I was able to walk in with a test drive appointment and left with a new car and a fair trade in value and the entire purchase process was very simple. I was not upsold on anything that I did not want to h left with a new car and a fair trade in value and the entire purchase process was very simple. I was not upsold on anything that I did not want to have and all of the staff was very friendly, especially Michael Ball my sales associate. Thank you Michael! More

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Buying a new vehicle can be a very stressful ordeal, this was not. Michael Ball was very helpful and informative. We would buy another vehicle from him if we are in need of one. was not. Michael Ball was very helpful and informative. We would buy another vehicle from him if we are in need of one. More

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Great experience from start to finish. Everyone was very helpful. Definitely plan to come back! Everyone was very helpful. Definitely plan to come back! More

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Good experience. Quick sales and financing. I knew what I wanted and knew what my trade was worth. Honest and quick back and forth with sales and I was signing pa Quick sales and financing. I knew what I wanted and knew what my trade was worth. Honest and quick back and forth with sales and I was signing paperwork. Whole experience to leave with my new vehicle took under an hour. More

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I received great service from the very start! I was in a bad situation with my previous car. They did not stop working until they had me comfortable with the vehicle & the payments. Michael Ball I was in a bad situation with my previous car. They did not stop working until they had me comfortable with the vehicle & the payments. Michael Ball was my salesman & GM Eric…both answered my many questions. I’m thankful for my conversations with Mark H that got the ball rolling. Appreciate all the work! Loving my Tacoma! More

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I have purchased 15 Toyota vehicles. I have found that the family owned dealers are the best to work with, and Ed Martin Toyota was very nice, up front and honest. They have a very good I have found that the family owned dealers are the best to work with, and Ed Martin Toyota was very nice, up front and honest. They have a very good team. We ended up purchasing two new Toyota vehicles over the course of a week. Great job! More

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The best dealership I’ve ever visited in Indy. It’s much much better in features and atmosphere. They set up a quiet lounge for napping, thoughtful! The coffee zone is actually the best. They ha It’s much much better in features and atmosphere. They set up a quiet lounge for napping, thoughtful! The coffee zone is actually the best. They have all snacks I need, more types, soda, drink, just take whatever you like. At lobby, they have classic antiques exhibited. What a cool place! Finance officer was super nice! All transaction and signing went smooth. Associate M.Ball, I have to say, not very pleasant to work with, ignorance and unprofessional. As a salesperson he should have demo the functions and features of vehicle, even though it was a Toyota. He should have used proper language for clients, unlike racial stereotype, language proficiency, education level, or career. I understand he was trying to wam up, but irregulated language is rude! Dealership is overall recommended anyway. More

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